Sales and Service Systems That Respect Customers’ Perspectives and Needs
First written in FY2016. 27 of 31 entries say "Restated". Latest entry: 2026-11-06.
The whole theme swung hardest in 2025: 2 of 16 companies on the "Worse" side.
7 other companies' latest entry also says "Advanced".
- 2026-11-06AdvancedFinancial results presentation
「さらに、入居者アプリの導入により、業務効率化と入居者様の利便性向上を図る。」
顧客サポート・サービス品質向上の施策として、入居者アプリの導入を具体的に記載している。 - FY2027-H1RestatedAnnual report
「By enhancing its customer support system and strengthening its brand power」
Alongside the development and sales of its own brands, the company continues to pursue enhancement of its customer support system. - 2026-07-31RestatedResults
「顧客サポート体制の充実やブランド力の強化を図ることで、グループ企業価値の向上に尽くしてまいりました。」
自社ブランドの開発・販売と併せた顧客サポート体制の充実を再確認している。 - FY2026RestatedAnnual report
「We will promote investment in human capital and digital transformation, actively pursue greater operating efficiency and higher service quality, and build a robust management foundation.」
The company continues to set out a policy of improving operating efficiency and quality through investment in human capital and digital transformation as part of a sales and service system that respects customer needs. - 2026-05-12AdvancedFinancial results presentation
「Launch of the GMO Rental DX Resident App」
顧客サポート・入居者対応について、アプリによる連絡、情報伝達、問い合わせ対応のデジタル化を具体化している。 - FY2026-H1RestatedAnnual report
「By enhancing its customer support system and strengthening its brand power」
Alongside the development and sales of its own brands, the company continues to pursue enhancement of its customer support system. - FY2025ReframedAnnual report
「To increase the number of properties sold and under management, we will strengthen our company-wide business infrastructure. We will promote investment in human capital and digital transformation, actively pursue greater operating efficiency and higher service quality, and build a robust management foundation.」
The company has broadened its description of its initiatives from a customer service system centered on operating-system optimization and employee training to improving operating efficiency and service quality through investment in human capital and digital transformation. - FY2024-Q3RestatedAnnual report
「By enhancing its customer support system and strengthening its brand power」
Alongside the expansion of sales of its own brands, the company continues to pursue enhancement of its customer support system. - FY2024-Q1RestatedAnnual report
「By enhancing its customer support system and strengthening its brand power」
Alongside the expansion of sales of its own brands, the company continues to pursue enhancement of its customer support system. - FY2023RestatedAnnual report
「To increase the number of properties sold and under management, we will optimize our operating systems and strengthen employee training, respect our customers' perspectives, and work to establish sales and service systems aligned with their needs.」
The company continues to pursue customer service aligned with customer needs through operating-system optimization and employee training. - FY2023-Q3RestatedAnnual report
「Enhancing the Customer Support Framework」
Alongside the development and expansion of sales of its own brands, the company continues to pursue enhancement of its customer support system. - FY2023-Q2RestatedAnnual report
「Enhancing the Customer Support Framework」
Alongside the development and expansion of sales of its own brands, the company continues to pursue enhancement of its customer support system. - FY2023-Q1RestatedAnnual report
「Enhancing the Customer Support Framework」
Alongside the development and expansion of sales of its own brands, the company continues to pursue enhancement of its customer support system. - FY2022-Q3RestatedAnnual report
「Enhancing the Customer Support Framework」
Alongside the development and expansion of sales of its own brands, the company continues to pursue enhancement of its customer support system. - FY2021-Q3RestatedAnnual report
「Enhancing the Customer Support Framework」
Alongside the development and expansion of sales of its own brands, the company continues to state that it will enhance its customer support system. - FY2021-Q2RestatedAnnual report
「Enhancing the Customer Support Framework」
Alongside the development and expansion of sales of its own brands, the company continues to state that it will enhance its customer support system. - FY2021-Q1RestatedAnnual report
「Enhancing the Customer Support Framework」
Alongside the expansion of sales of its own brands, the company continues to state that it will enhance its customer support system. - FY2020-Q3RestatedAnnual report
「Enhancing the Customer Support Framework」
Alongside the development and expansion of sales of its own brands, the company continues to state that it will enhance its customer support system. - FY2020-Q1RestatedAnnual report
「Enhancing the Customer Support Framework」
Enhancing our customer support structure as an ongoing initiative. - FY2019RestatedAnnual report
「To increase the number of properties sold and under management, we will optimize our operating systems and strengthen employee training, respect our customers' perspectives, and work to establish sales and service systems aligned with their needs.」
The company continues to pursue customer service aligned with customer needs through operating-system optimization and employee training. - FY2019-Q3RestatedAnnual report
「Enhancing the Customer Support Framework」
The company continues to reaffirm the enhancement of its customer support system as an ongoing initiative. - FY2019-Q2RestatedAnnual report
「Enhancing the Customer Support Framework」
The company continues to reaffirm the enhancement of its customer support system as an ongoing initiative. - FY2019-Q1RestatedAnnual report
「Enhancing the Customer Support Framework」
The company continues to reaffirm the enhancement of its customer support system as an ongoing initiative. - FY2018RestatedAnnual report
「To increase the number of properties sold and under management, we will optimize our operating systems and strengthen employee training, respect our customers' perspectives, and work to establish sales and service systems aligned with their needs.」
The company continues to pursue customer service aligned with customer needs through operating-system optimization and employee training. - FY2018-Q3RestatedAnnual report
「Enhancing the Customer Support Framework」
Enhancing our customer support structure as an ongoing initiative. - FY2018-Q1RestatedAnnual report
「Enhancing the Customer Support Framework」
Enhancing our customer support structure as an ongoing initiative. - FY2017RestatedAnnual report
「To increase the number of properties sold and under management, we will optimize our operating systems and strengthen employee training, respect our customers' perspectives, and work to establish sales and service systems aligned with their needs.」
The company continues to reaffirm the use of operating-system optimization and employee training as means of maintaining sales and service systems that respect customer needs. - FY2017-Q3RestatedAnnual report
「Enhancing the Customer Support Framework」
Enhancing our customer support structure as an ongoing initiative. - FY2017-Q2RestatedAnnual report
「Enhancing the Customer Support Framework」
Enhancing our customer support structure as an ongoing initiative. - FY2017-Q1RestatedAnnual report
「Enhancing the Customer Support Framework」
Enhancing our customer support structure as an ongoing initiative. - FY2016First statedAnnual report
「We will respect our customers' perspectives and work to establish a sales and service structure aligned with their needs.」
Establishing a customer service structure through optimization of business systems and enhanced employee training is a key challenge.