Expansion of Education and Training for Franchisee Owners and Employees

「As part of our sales enhancement efforts, we conducted sales training throughout the fiscal year. The nationwide training program, attended by many franchisee sales staff from across Japan, ended in January, and almost all participants substantially exceeded their own results from the previous year. In particular, the top performers were recognized at the Japan Convention held in Tokyo in April.」

「As part of our sales-enhancement efforts, we conducted sales training throughout the year. The training for franchisee sales staff from across Japan ended in January, and almost all participants achieved results substantially exceeding their own performance in the previous year. The top performers were recognized at the Japan Convention held in Tokyo in April.」

「In addition, we held online seminars as an educational and awareness-building activity for franchisees.」

「We launched the "Human Resources School" to acquire know-how on recruiting, developing, and retaining personnel, and the "Money School" to learn financial strategy.」

「We renewed the e-learning system for franchise employees, expanded its content, and newly added functions for checking learner comprehension and managing course histories.」

「First, we held a spring strategy meeting to communicate headquarters' policies to franchisees. The meeting featured a panel discussion by franchise owners who had succeeded in developing management personnel and expanding to multiple locations, under the theme "Developing Management Personnel and Strategies for Expanding to Multiple Locations."」

「We also held panel discussions in Tokyo and Osaka under the theme "Recruitment with a View to Success After Joining the Company," inviting several franchise owners who had succeeded in recruiting and developing personnel as panelists. The discussions shared practical knowledge on the various challenges franchisees face in recruiting and developing personnel.」

「In particular, as a human resources development measure to strengthen franchisee support, we held the Middle Management Academy, a program for developing personnel who share the company's future with the president and take responsibility for practical operations in the field.」

「ii) Strengthening recruitment and training support to enhance franchisees' sales capabilities」

「In addition to continuing basic training during the initial stage of opening new franchise locations, we conducted training to strengthen the property acquisition capabilities of each location, including existing franchisees.」

「On 19 April, we held the 37th Japan Convention 2022 in Fukuoka, Kyushu, the first time the event had been held there. Although it was the first convention in 2 years, approximately 950 franchise staff from across Japan attended after infection-control measures were implemented, helping to raise franchisee motivation.」

「The company conducted a 4-part series of training sessions to strengthen franchisees' rental property management and seminars on the Act on Proper Management of Rental Housing.」

「While responding to these changes "flexibly and with strength," we will provide franchisees with high-quality services centered on IT systems support, training and consulting services, and operation of an awards program, further enhance the value of the "CENTURY 21" brand, and pursue sustainable corporate growth.」

「While responding to these changes "flexibly and with strength," we will provide franchisees with high-quality services centered on IT systems support, training and consulting services, and operation of an awards program, further enhance the value of the "CENTURY 21" brand, and pursue sustainable corporate growth.」

「We held the fourth Century 21 Customer Service Grand Prix, aimed at improving customer-service standards across the group.」

「As measures to revitalize the circulation of existing homes, the company is implementing initiatives including the renewal of defect warranty products, training focused on used-home transaction practices, and training to address the mandatory explanatory disclosure requirements for inspections.」

「Introduced a web seminar/meeting system for all franchisees to strengthen training for franchisees in remote locations.」

「The company continued to hold its customer service competition this year to improve franchisees' customer service techniques and sought to raise skill levels across Century 21, among other measures.」

「Amid this business environment, to further strengthen its franchisee support structure, the company increased personnel responsible for field services and training services and newly opened a West Japan Branch to strengthen services and accelerate decision-making for franchisees in western Japan.」

「ii) Expanding education and training to improve franchisee managers' and employees' knowledge, skills and motivation」