Customer Information Leakage Risk
First written in FY2017. 2 of 4 entries say "Materialised", first in FY2025-H1. Latest entry: FY2026.
The whole theme swung hardest in 2026: 11 of 69 companies on the "Worse" side.
- FY2026MaterialisedAnnual report
「In September 2025, it came to light that an employee seconded from our Group to the insurance agency had obtained internal information without the agency’s approval.」
Following the personal information leakage in August 2024, an incident involving the unauthorized acquisition of internal information from the agency occurred in September 2025, confirming that the risk of customer information and information asset leakage had materialized. - FY2025RestatedAnnual report
「In August 2024, it came to light that customer personal information held by the insurance agency had been leaked to an insurance company within our Group by an employee seconded from Dai-ichi Life to the agency.」
The August 2024 personal information leakage incident involving an insurance agency was also reported in the annual report, indicating the need to prevent recurrence and restore trust. - FY2025-H1MaterialisedAnnual report
「In August 2024, it came to light that customer personal information held by the insurance agency had been leaked to an insurance company within our Group by an employee seconded from Dai-ichi Life to the agency.」
The customer information leakage risk materialized as an actual incident involving the leakage of customers’ personal information through an employee seconded to an insurance agency. The disclosure states that measures to prevent recurrence are being formulated. - FY2017First statedAnnual report
「There is no guarantee that customer information has never been or will never be lost or disclosed without the individual's consent, nor is there any guarantee that information will not leak from the information systems of the Group, its external outsourcing providers or its strategic partners.」
The Company described the loss, unauthorized disclosure and leakage of customer information through network intrusions as risks that could affect compensation payments, reputation and results of operations.