Fraud Risk Involving Employees, Agents, Contractors and Customers
First written in FY2019. 4 of 9 entries say "Worsened", first in FY2022-Q3. Latest entry: FY2026.
Daiichi Life Group moved to the "Worse" side of this theme in 2021.
0 other companies' latest entry also says "Worsened".
- FY2026WorsenedAnnual report
「In September 2025, it was discovered that an employee seconded from the Group to an insurance agent had obtained the agent’s internal information without its consent. Although the purpose was to ascertain the insurance agent’s performance in relation to the Group and for other purposes, such inappropriate acquisition of information is unacceptable, and measures to prevent recurrence are being implemented.」
Regarding inappropriate conduct by employees, agents and others, in addition to the leak incident in August 2024, an incident involving the unauthorized acquisition of internal information in September 2025 was identified, expanding the scope of the risks disclosed. - FY2025RestatedAnnual report
「In August 2024, it came to light that customer personal information held by the insurance agency had been leaked to an insurance company within our Group by an employee seconded from Dai-ichi Life to the agency.」
The annual report also confirmed the August 2024 incident involving an employee on secondment obtaining information and the measures being taken to prevent recurrence in relation to the risk of misconduct and inappropriate conduct. - FY2025-H1MaterialisedAnnual report
「In August 2024, it came to light that customer personal information held by the insurance agency had been leaked to an insurance company within our Group by an employee seconded from Dai-ichi Life to the agency.」
Regarding the risk of misconduct and inappropriate conduct by employees, agents and others, a new incident occurred in August 2024 in which customer personal information held by an insurance agent was leaked to a Group insurance company. The Company explained that no secondary use had been confirmed as of that time. - FY2024WorsenedAnnual report
「At Dai-ichi Life, multiple cases of former employees improperly obtaining money came to light between 2020 and 2023.」
The disclosed period covered by cases of former employees improperly obtaining money was extended through 2023, while measures including management quality reforms, comprehensive checks and a ban on direct monetary transactions continued. - FY2022WorsenedAnnual report
「At Dai-ichi Life, multiple cases of former employees improperly obtaining money came to light in the fiscal years ended March 2021 and March 2022.」
Multiple cases of former employees improperly obtaining money came to light in the fiscal year ended March 2022 in addition to the fiscal year ended March 2021, and the continued and expanded risk was disclosed. - FY2022-Q3WorsenedAnnual report
「At The Dai-ichi Life Insurance Company, Limited (hereinafter, “Dai-ichi Life”), multiple cases of former employees improperly obtaining money came to light in fiscal 2020 and fiscal 2021.」
Multiple cases of former employees improperly obtaining money came to light in fiscal 2021 in addition to fiscal 2020, indicating that the misconduct risk had continued and expanded. - FY2022-Q2RestatedAnnual report
「Following these incidents, Dai-ichi Life has been intensively working to implement thorough changes in awareness and reviewing its sales policies accordingly. However, if other misconduct comes to light through covert investigations or other means, the social credibility of Dai-ichi Life and the Group could be further damaged, potentially affecting operations.」
The disclosure continues to cover changes in awareness and reviews of sales policies following cases of former employees improperly obtaining money, as well as the possibility that additional cases may be identified through covert investigations or other means. - FY2021-Q3MaterialisedAnnual report
「At Dai-ichi Life, multiple cases of former employees improperly obtaining money came to light in fiscal 2020.」
Regarding the risk of misconduct by employees, agents and others, the disclosure stated that multiple cases of former employees improperly obtaining money had occurred at Dai-ichi Life. - FY2019First statedAnnual report
「The Group is exposed to potential losses resulting from fraud and other misconduct by employees, sales agents, external outsourced service providers and customers.」
Illegal sales practices, fraud, impersonation, inappropriate use of personal information and transactions with antisocial forces were disclosed as separate misconduct risks.