Development of Compliance, Internal Audit and Internal Control Systems
First written in FY2016. 6 of 10 entries say "Advanced", first in FY2020. Latest entry: FY2026.
35 other companies' latest entry also says "Advanced".
- FY2026AdvancedAnnual report
「Going forward, in addition to our existing initiatives, we will further enhance our efforts under the AI-based compliance monitoring system to strengthen compliance further and improve operational efficiency. Specifically, we will establish a framework in which AI checks the call records of all sales personnel, monitors sections containing specific keywords or phrases, and leads to prompt guidance.」
The conventional AI-based call-monitoring program was developed into an AI-based compliance monitoring framework covering checks of all sales personnel's call records, detection of specific terms, and prompt guidance. - FY2024RestatedAnnual report
「We will strengthen the compliance framework by using AI to monitor calls between customers and sales personnel in greater detail, while working to develop employees with an even stronger customer-oriented ethical outlook.」
Compliance enhancement through ongoing training and instruction, together with detailed AI-based monitoring of call content, is continuing. - FY2023AdvancedAnnual report
「We are working to strengthen our compliance framework by using AI to monitor calls between customers and sales personnel in greater detail.」
We are strengthening the compliance framework by refining AI-based monitoring of call content and continuing training for officers and employees. - FY2021AdvancedAnnual report
「Beginning in April 2021, we will further strengthen compliance checks of call content using AI by adding sales personnel's mobile phones to the fixed-line telephones currently used at sales offices. We will also use analytical data from call records for education and training to improve employees' capabilities and work to develop employees with a customer-oriented ethical outlook.」
A plan was presented to expand AI-based call checks from sales-office landlines to sales personnel's mobile phones and to use call-record analysis for education and training. - FY2020AdvancedAnnual report
「Going forward, we will use the speech recognition system introduced in March 2020 that uses AI to transcribe calls between sales personnel and customers, enabling more in-depth verification of sales personnel's conduct. We will also use it for education and training to improve their capabilities and work to develop employees with a customer-oriented ethical outlook.」
An AI speech recognition system was introduced in March 2020, and its use began for verifying sales personnel's conduct and for compliance education and training. - FY2019RestatedAnnual report
「We will establish a Compliance Manual and develop a compliance framework. We will establish internal audit regulations, conduct internal audits regularly or as necessary in close cooperation with the Internal Audit Department of our subsidiary IwaiCosmo Securities Co., Ltd., and report the results to the Board of Directors.」
The internal management framework comprising the Compliance Manual, internal audit regulations, cooperation with the subsidiary's Internal Audit Department, and reporting to the Board of Directors is ongoing. - FY2018From receiving the administrative sanction to implementing remedial measuresAnnual report
「We take this administrative sanction seriously and sincerely, will steadily implement the remedial measures set out in the improvement report, and will work to further strengthen and enhance our internal management framework.」
Following the business improvement order issued to the subsidiary, we set out the implementation of the remedial measures described in the improvement report and the strengthening and enhancement of the internal management framework. - FY2016First statedAnnual report
「We will establish a Compliance Manual and develop a compliance framework. We will establish internal audit regulations, conduct internal audits regularly or as necessary in close cooperation with the Internal Audit Department of our subsidiary IwaiCosmo Securities Co., Ltd., and report the results to the Board of Directors.」
The internal control framework consists of establishing manuals and regulations, cooperating with the subsidiary's Internal Audit Department, and reporting to the Board of Directors.