Improving Service Quality by Enhancing the Capabilities of Officers and Employees
First written in FY2016. 17 of 23 entries say "Restated". Latest entry: FY2026.
Maruhachi Securities moved to the "Worse" side of this theme in 2022.
18 other companies' latest entry also says "Advanced".
- FY2026AdvancedAnnual report
「We provide a diverse range of training to help employees improve their expertise and proposal skills, including our own training for new and young employees, group-wide joint training aligned with career paths, domestic and overseas training, and role-playing competitions. We are also promoting systematic human resources development through management training, cafeteria training, and internal workshops, leading to improvements in employee capabilities and productivity.」
In addition to the previous policy on qualifications and training, specific human resources development initiatives include training for young employees, group-wide joint training, domestic and overseas training, role-playing competitions, and management training. - FY2026-H1RestatedAnnual report
「3) Stabilizing the revenue structure We will work to stabilize the revenue structure by improving employee capabilities and productivity per employee, as well as reviewing the cost structure.」
The new medium-term management plan continues the policy of linking improvements in employee capabilities to higher productivity per employee and a more stable earnings structure. - FY2024AdvancedAnnual report
「③ Stabilising the earnings structure To improve employee capabilities, we are developing educational and training infrastructure, including training by external consultants, voluntary training (cafeteria training), and an e-learning system. To review the cost structure and stabilise the earnings structure, we are also organising overlapping operations and expanding the use of outsourcing, thereby improving operational efficiency and seeking to raise productivity per employee.」
The approach to improving employee capabilities has been made more concrete through external training, voluntary training, e-learning, the organisation of overlapping operations, and productivity improvements through outsourcing, in addition to the policy of treating human resources as capital. - FY2023ReframedAnnual report
「We regard human resources as “capital” and seek to enhance corporate value by maximising employee value and improving the working environment. To achieve this, we provide a broad range of training to promote not only securities knowledge but also employees’ self-development, including encouraging them to obtain Financial Planner and Inheritance Planning Adviser qualifications, as well as conducting externally provided training by job level and voluntary training.」
The previous framework positioned improving employees’ capabilities as the foundation of service quality, while the current framework regards human resources as capital and positions employee value and improvements to the working environment as means of enhancing corporate value. - FY2023-Q2ReframedAnnual report
「3) Stabilizing the revenue structure We will work to stabilize the revenue structure by improving employee capabilities and productivity per employee, as well as reviewing the cost structure.」
The policy has been organized around improving employee capabilities not only to enhance service quality, as in the past, but also to increase productivity per employee and stabilize the revenue structure. - FY2022-Q2RestatedAnnual report
「Against this backdrop, while taking measures to prevent infections, including refraining from customer visits by sales personnel as part of its COVID-19 response, we positioned maximizing customer利益 and sound asset building as our highest priorities, worked to improve the capabilities of our officers and employees, and conducted customer-focused sales activities rooted in the local community.」
Continuing to improve employee capabilities as the foundation for maximizing customer benefits and customer-oriented sales. - FY2021RestatedAnnual report
「As providing customers with appropriate advice requires a high level of expertise, we are promoting the acquisition of FP and Inheritance Planning Advisor qualifications by all employees.」
Continuing to improve the expertise of all employees through the acquisition of FP and Inheritance Planning Advisor qualifications. - FY2021-Q3RestatedAnnual report
「Against this backdrop, we positioned maximizing customer利益 and sound asset building as our highest priorities, worked to improve the capabilities of our officers and employees, and conducted customer-focused sales activities rooted in the local community.」
Continuing to improve employee capabilities as the foundation for maximizing customer benefits, sound asset building and customer-oriented sales. - FY2021-Q2RestatedAnnual report
「Against this backdrop, we positioned maximizing customer利益 and sound asset building as our highest priorities, worked to improve the capabilities of our officers and employees, and conducted customer-focused sales activities rooted in the local community.」
Continuing to improve employee capabilities as the foundation for maximizing customer benefits and customer-oriented sales. - FY2021-Q1RestatedAnnual report
「We positioned maximizing customer benefits and sound asset building as our highest priorities, worked to improve employee capabilities, and conducted customer-oriented, community-based sales.」
Continuing to improve employee capabilities as the foundation for maximizing customer benefits and customer-oriented sales. - FY2020RestatedAnnual report
「As providing customers with appropriate advice requires a high level of expertise, we are promoting the acquisition of FP and Inheritance Planning Advisor qualifications by all employees.」
Continuing to improve employees' expertise and capabilities through the acquisition of qualifications by all employees. - FY2020-Q1RestatedAnnual report
「Against this backdrop, we positioned maximizing customer利益 as our highest priority, worked to improve the capabilities of our officers and employees, and conducted customer-focused sales activities rooted in the local community.」
Continuing to improve employee capabilities as the foundation for maximizing customer benefits and customer-oriented sales. - FY2019RestatedAnnual report
「As providing customers with appropriate advice requires a high level of expertise, we are promoting the acquisition of FP and Inheritance Planning Advisor qualifications by all employees.」
We are improving the expertise of all employees by promoting the acquisition of FP and Inheritance Planning Advisor qualifications. - FY2019-Q3RestatedAnnual report
「Against this backdrop, we positioned ensuring customers’ complete satisfaction as our highest priority, worked to improve the capabilities of our officers and employees, and conducted customer-focused sales activities rooted in the local community to build closer relationships of trust with customers.」
Continuing to improve employee capabilities as the foundation for customer satisfaction, building relationships of trust and customer-oriented sales. - FY2019-Q2RestatedAnnual report
「Against this backdrop, we positioned ensuring customers’ complete satisfaction as our highest priority, worked to improve the capabilities of our officers and employees, and conducted customer-focused sales activities rooted in the local community to build closer relationships of trust with customers.」
Continuing to improve employee capabilities as the foundation for customer satisfaction, building relationships of trust and customer-oriented sales. - FY2019-Q1RestatedAnnual report
「Against this backdrop, we positioned ensuring customers’ complete satisfaction as our highest priority, worked to improve the capabilities of our officers and employees, and conducted customer-focused sales activities rooted in the local community to build closer relationships of trust with customers.」
Continuing to improve employee capabilities as the foundation for customer satisfaction, building relationships of trust and customer-oriented sales. - FY2018RestatedAnnual report
「To achieve this, we regard securing and developing new talent and improving the capabilities of all employees as important issues, and will work wholeheartedly under our management principle, "For peace of mind in the future."」
Securing and developing new talent and improving the capabilities of all employees are regarded as important issues in pursuing customer-oriented sales and realizing the management principle. - FY2018-Q3RestatedAnnual report
「Against this backdrop, we positioned ensuring customers’ complete satisfaction as our highest priority, worked to improve the capabilities of our officers and employees, and conducted customer-focused sales activities rooted in the local community.」
Continuing to improve employee capabilities as the foundation for customer satisfaction and customer-oriented sales. - FY2018-Q1RestatedAnnual report
「Against this backdrop, we positioned ensuring customers’ complete satisfaction as our highest priority, worked to improve the capabilities of our officers and employees, and conducted customer-focused sales activities rooted in the local community.」
Continuing to improve employee capabilities as the foundation for customer satisfaction and customer-oriented sales. - FY2017ReframedAnnual report
「Management: Establishing higher added value through standardizing operating standards」
From a management perspective, the approach to improving service quality is explicitly stated as increasing added value by standardizing operating standards. - FY2017-Q3RestatedAnnual report
「Against this backdrop, we positioned ensuring customers’ complete satisfaction as our highest priority, continued to work to improve the capabilities of our officers and employees, and conducted sales activities rooted in the local community and close to our customers.」
Continuing to improve employee capabilities as the foundation for customer satisfaction and community-based sales. - FY2017-Q2RestatedAnnual report
「Against this backdrop, we positioned ensuring customers’ complete satisfaction as our highest priority, continued to improve the capabilities of our officers and employees, and practiced sales activities rooted in the local community and close to our customers.」
Continuing to improve employee capabilities as the foundation for customer satisfaction and service delivery. - FY2016First statedAnnual report
「To achieve these objectives, we will strengthen our internal control and compliance frameworks and work to improve employee capabilities so that we can provide customers with even higher-quality services.」
Strengthening the internal control and compliance frameworks and improving employee capabilities are being pursued as means of enhancing service quality.