Creating More Customer-Facing Time for Sales Representatives Through a Business Reform Project
First written in FY2018. 8 of 10 entries say "Advanced", first in FY2019. Latest entry: FY2026.
The whole theme swung hardest in 2025: 5 of 36 companies on the "Worse" side.
40 other companies' latest entry also says "Advanced".
- FY2026AdvancedAnnual report
「Total capital expenditures during the fiscal year under review were ¥762 million, mainly comprising ¥221 million for replacing system terminals and ¥210 million for developing the next-generation business system platform.」
Of the ¥762 million in capital expenditures, ¥221 million was spent on replacing system terminals and ¥210 million on developing the next-generation business system platform. - FY2025AdvancedAnnual report
「We audit the execution of operations at the head office and each of our sales offices and departments (45 offices and departments) once a year, conduct follow-up audits as necessary, and also audit the appropriateness, effectiveness and rationality of internal administration and risk management systems and internal controls.」
As part of business reform and branch operations, we integrated and relocated Kawaguchi Branch into Soka Branch and relocated Yokohama Branch. - FY2024AdvancedAnnual report
「We also expanded the scope of RPA (robotic process automation) to improve operating efficiency.」
As part of business reform and digitalization, we expanded the scope of RPA. - FY2023-Q3AdvancedAnnual report
「We relocated to 1-1-1 Koishikawa, Bunkyo-ku, Tokyo, in November 2022.」
The head-office relocation was completed in November 2022. In connection with the relocation, we recorded ¥199 million in expenses, including costs for reconfiguring system equipment, purchasing fixtures and equipment, and the head-office relocation project. - FY2023-Q2Head office relocation costs recordedAnnual report
「Ahead of the head-office relocation, depreciation expense increased as a result of shortening the useful lives of fixed assets not expected to be used after the relocation and revising estimates for asset retirement obligations related to restoration work. However, personnel expenses, including the provision for bonuses, decreased due to lower operating revenue, resulting in selling, general and administrative expenses of ¥5,776 million, or 94.1% of the amount in the cumulative second-quarter period of the previous fiscal year.」
Ahead of the head-office relocation, the shortening of fixed assets’ useful lives and the revision of estimates for asset retirement obligations related to restoration work were reflected in selling, general and administrative expenses. - FY2022AdvancedAnnual report
「We advanced digitalization, including by launching an account-opening service using tablet devices, to improve customer convenience and our operating efficiency. ● We decided to relocate the head office to reduce recurring costs.」
A digital account-opening service was launched, and the head-office relocation was decided as a measure to reduce costs and expand head-office functions. - FY2022-Q3AdvancedAnnual report
「During the third quarter accounting period, we decided to relocate the head office to expand head-office functions, improve operating efficiency and reduce expenses.」
As part of measures to improve operating efficiency and reduce expenses, we decided to relocate the head office to expand head-office functions. Profit for the cumulative third-quarter period decreased by ¥23 million due to such factors as shortening the useful lives of fixed assets not expected to be used after the relocation. - FY2020AdvancedAnnual report
「We established sales support positions, contributing to the creation of more time for sales representatives and the development of younger employees.」
Sales support positions were established, contributing to the creation of more time for sales representatives and the development of younger employees. Further expansion of sales support operations and improvements to tablet functionality remain challenges. - FY2019AdvancedAnnual report
「④ A new sales support function was established to increase the time spent engaging with customers, with the aim of creating additional time for sales representatives and improving operating efficiency.」
In addition to the efficiency gains and cost reductions under the Business Reform Project, the Fifth Medium-Term Management Plan established a new sales support function, giving concrete form to the policy of creating additional customer contact time for sales representatives. - FY2018First statedAnnual report
「We established a Business Reform Project to promote company-wide operating efficiency, streamlining and cost reductions with the aim of creating more working hours for sales representatives. By increasing the time sales representatives spend engaging with customers, we aim to further improve our services.」
A Business Reform Project was established to improve company-wide operating efficiency, streamline operations and reduce costs, thereby increasing the time sales representatives spend engaging with customers.