A Non-Face-to-Face, Contactless and Cashless Business Continuity Model During the COVID-19 Pandemic
First written in FY2021-Q2. 5 of 7 entries say "Advanced", first in FY2021-Q3. Latest entry: FY2026.
0 other companies' latest entry also says "Dropped".
- FY2026DroppedAnnual report
「This medium-term management plan, covering fiscal 2026 through fiscal 2030, will combine domestic and overseas retail touchpoints leveraging the strengths of the AEON Group with financial data and digital technologies, including AI, to connect a range of financial services, from payments to lending and asset formation, seamlessly」
The limited expression "business continuity model during the COVID-19 pandemic" has disappeared, and the strategy has been reorganized into a broader digital finance and customer-centric medium-term strategy. - FY2022AdvancedAnnual report
「We advanced initiatives for medium- to long-term growth, including expanding online services, building an AEON lifestyle sphere using the Group's common points program, and launching code payments and an insurance underwriting business in Japan.」
The company expanded its face-to-face-free and online business continuity model to common points, code payments, an insurance underwriting business and new services. - FY2022-Q3AdvancedAnnual report
「Consolidated results for the cumulative third quarter reflected progress toward medium- to long-term growth, including expanding online services, building a lifestyle sphere using the Group's common points program, and launching new services, while continuing comprehensive Group-wide infection-control measures amid moves to ease activity restrictions as COVID-19 subsided in the countries and regions where we operate. We also sought to expand transaction volumes across various businesses by implementing promotional measures in response to changes in customer consumption trends. Domestic card shopping transaction volume in particular reached a record high, exceeding pre-pandemic levels.」
While continuing infection-control measures as activity restrictions were eased, the company advanced online services, a lifestyle sphere using common points, new services and promotional measures, and domestic card shopping transaction volume reached a record high. - FY2022-Q2AdvancedAnnual report
「In addition, promotional measures tailored to changes in customer spending trends helped card shopping transaction volumes recover to pre-pandemic levels, resulting in consolidated operating revenue of ¥237.966 billion, up 3.2% year on year.」
The company implemented promotional measures in line with consumer trends in addition to expanding face-to-face-free sales and online services, and reported that card shopping transaction volume had recovered to pre-pandemic levels. - FY2022-Q1AdvancedAnnual report
「Although consolidated results for the first quarter of the current consolidated fiscal year continued to be affected by the COVID-19 pandemic, rapid digitalization enabled us to strengthen remote sales activities with customers as well as screening and collections, resulting in higher revenue and higher profit.」
The company continued its digital initiatives, including face-to-face-free sales and strengthened screening and collections, and reported an improvement from a loss in the same period of the previous year to higher revenue and profit. - FY2021-Q3AdvancedAnnual report
「To respond to changes in customers’ lifestyles and behavior resulting from the COVID-19 pandemic, we accelerated group-wide digital transformation (DX), business-efficiency initiatives, and efforts to transform our business model to create new revenue opportunities, which led to an improvement in transaction volume in the third quarter.」
The company accelerated DX, efficiency improvements and business model transformation related to the face-to-face-free, contactless and cashless business continuity model, leading to improved transaction volume in the third quarter. - FY2021-Q2First statedAnnual report
「We worked to build a business model that would enable business continuity during the COVID-19 pandemic, including changing service delivery methods to contactless, face-to-face-free and cashless formats in response to changes in customers' lifestyles and behavior caused by COVID-19, and expanding customer contact points.」
To respond to changes in customers' lifestyles and behavior, the company has presented for the first time as a standalone topic its business continuity measures, including changing service delivery to face-to-face-free, contactless and cashless formats and expanding customer contact points.