Transforming branch and business operations through branchless services and digitalization
First written in FY2021. 1 of 3 entries say "Reframed", first in FY2024. Latest entry: FY2025.
3 other companies' latest entry also says "Advanced".
- FY2025AdvancedAnnual report
「We will continue working to put into practice our business model of supporting customers’ core businesses and making optimal proposals, while seeking to increase the number of customers who choose us as their main bank by centralizing funds and consolidating information. Through fundamental management and operational transformation, we will also work to enhance our human capital and corporate value, aspiring to become “Your main bank, where you can always meet and talk with us.”」
The previous direction of digitalization and operational efficiency improvements was given concrete form through the centralization of funds and information, fundamental management and operational transformation, and an increase in customers using the bank as their main bank. - FY2024ReframedAnnual report
「As the Group is entering a major transition in its employee composition and is concerned about future staff shortages, developing talent, including improving the capabilities of younger and mid-career employees, enabling senior employees to thrive and developing successors, is a challenge. As the expansion of our customer base has created shortages of sales staff and time, we need to free up sales staff and time through business transformation.」
The previous focus on branchless services and digitalization has been reframed as operational transformation to address future labor shortages and shortages of sales personnel and working hours. - FY2021First statedAnnual report
「We will continue advancing digital initiatives, including expanding branchless services, reviewing our branch network and improving operational efficiency, so that we can respond flexibly to changes in the environment and contribute to the growth and development of the regional economy and industries. The entire group will work diligently toward this goal.」
As measures under the Third Mirai Regional Revitalization Plan, branchless services, digitalization, a review of the branch network and operational efficiency improvements have newly been presented as an integrated response.