Differentiation Through Community-Based, Face-to-Face Sales
First written in FY2016. 7 of 11 entries say "Restated". Latest entry: FY2026.
The whole theme swung hardest in 2019: 3 of 11 companies on the "Worse" side.
4 other companies' latest entry also says "Restated".
- FY2026RestatedAnnual report
「To strengthen face-to-face consulting services at branches, we will review our branch network and reassign employees, thereby expanding relationship-based services that support customers’ future in the community.」
The bank has continued to strengthen face-to-face consulting and relationship-based services in conjunction with a review of its branch network and employee reassignments. - FY2025RestatedAnnual report
「We will continue to value the attentive service we have provided face to face and aim to become a bank that customers want to consult first.」
The bank has continued its attentive face-to-face service and efforts to strengthen customer contact as a first port of call for consultation. - FY2024RaisedAnnual report
「We will also integrate our existing face-to-face initiatives with digital channels and aim to become a bank that customers consult first.」
The bank is moving toward integrating traditional face-to-face sales with digital channels and strengthening customer contact as a first port of call for consultation. - FY2022RestatedAnnual report
「We will strengthen face-to-face channels and multichannel services such as the Web, deepen relationships with local residents through activities that provide information on financial literacy and propose ways to prepare for future life events, and provide various forms of support to help build the future.」
The bank has continued its policy of combining face-to-face sales with Web and other multichannel services and proposing ways to improve financial literacy and prepare for life events. - FY2021RaisedAnnual report
「We will strengthen face-to-face channels and multichannel services such as the Web, deepen relationships with local residents through activities that provide information on financial literacy and propose ways to prepare for future life events,」
The bank has expanded its policy from traditional face-to-face sales to combining Web and other multichannel services with financial-literacy information and preparation for life events. - FY2020RestatedAnnual report
「We conduct community-based sales activities, which are the core business of the Group, comprising the bank and its consolidated subsidiaries.」
The bank has reaffirmed community-based sales activities as the core of its banking operations. - FY2018RestatedAnnual report
「We will simplify administrative work through fundamental operational reforms, including the promotion of BPR (Business Process Reengineering), improve the volume and quality of activities conducted face to face with customers, and use this to strengthen our sales capabilities.」
The bank intends to continue face-to-face sales while improving the volume and quality of customer engagement through administrative simplification. - FY2017RestatedAnnual report
「As the “Best Regional Collaboration Bank,” which works hardest alongside the local community for its development, we will conduct face-to-face sales that deepen mutual understanding with local residents.」
The bank has reaffirmed community-based, face-to-face sales as a means of realizing its vision. - FY2016First statedAnnual report
「As a regional financial institution, we will exercise our financial intermediation and consulting functions, provide credit and management support with an emphasis on business viability assessments, strengthen our ability to propose solutions tailored to customers’ life stages and circumstances, and contribute to regional revitalization through face-to-face sales.」
The bank plans to strengthen financial intermediation, consulting and solution proposals centered on face-to-face customer interactions.