Customer-focused service delivery
First written in FY2017. 5 of 8 entries say "Advanced", first in FY2018-Q3. Latest entry: FY2026.
41 other companies' latest entry also says "Restated".
- FY2026RestatedAnnual report
「In banking operations, we worked to expand our customer base by promoting collaboration with the bank and pursued proposal-based sales and other initiatives aligned with market conditions.」
Customer-oriented service provision continues through group collaboration, expansion of the customer base and proposal-based sales. - FY2022AdvancedAnnual report
「To expand our customer base, we will continue to focus on improving customers’ productivity, supporting asset formation and supporting business creation, as we did last fiscal year, while also emphasizing improved customer convenience based on the use of digital technology.」
For customer-oriented service provision, it specifies a combination of measures covering productivity improvement, asset formation, business creation support and the use of digital technology. - FY2021AdvancedAnnual report
「We will work to build a business model that generates revenue by gaining a deeper understanding of customers, providing high-value-added solutions as a unified banking group for their diverse issues and needs, and resolving those issues.」
In addition to combining customer bases and expertise, it explicitly sets out group-wide solution provision and monetization through problem-solving. - FY2021-Q2AdvancedAnnual report
「To respond swiftly to customers’ diversifying needs and provide optimal, advanced services, our banking group is working to establish group-wide consulting-based sales.」
It describes efforts to establish group-wide consulting-based sales to address customer needs and provide advanced services. - FY2019-Q3AdvancedAnnual report
「The purpose is to make Nara Securities a wholly owned subsidiary, combine the customer bases and expertise that our bank and Nara Securities have developed, strengthen group functions, provide a broad range of solutions, and contribute further to the asset formation of regional customers and the development of the local community.」
The initiative to combine customer bases and expertise, strengthen group functions and provide a broad range of solutions through the conversion of Nara Securities into a wholly owned subsidiary has been specified as the purpose of the business combination. - FY2019-Q1RestatedAnnual report
「This matter aims to combine the customer bases and expertise that our bank and Nara Securities have developed and strengthen group functions in order to provide a broad range of solutions and contribute to the asset formation of regional customers and the development of the local community.」
The combination of customer bases and expertise, strengthening of group functions, and provision of a broad range of solutions are reiterated as the customer-oriented service policy underlying the conversion of Nara Securities into a wholly owned subsidiary. - FY2018-Q3AdvancedAnnual report
「This agreement aims to combine the customer bases and expertise that our bank and Nara Securities have developed and strengthen group functions in order to provide a broad range of solutions and contribute to the asset formation of regional customers and the development of the local community.」
A specific initiative has been presented to provide a broad range of solutions by combining customer bases and expertise and strengthening group functions. - FY2017First statedAnnual report
「We are pursuing “creating regional economic vitality,” “providing customer-oriented services,” “improving productivity and profitability through operational reform,” and “building an advanced management control framework.”」
Providing customer-oriented services is explicitly identified as a key initiative of the new medium-term management plan.