Transforming Business Processes Through the Use of Digital Technologies
First written in FY2021. 2 of 3 entries say "Advanced", first in FY2022. Latest entry: FY2026.
The whole theme swung hardest in 2022: 1 of 6 companies on the "Worse" side.
6 other companies' latest entry also says "Advanced".
- FY2026AdvancedAnnual report
「Realizing a convenient and prosperous society Key initiatives Strengthening face-to-face touchpoints and solution capabilities・Enhancing non-face-to-face channels・Digitizing in-house operations・Strengthening data utilization」
The use of digital technology has been translated into specific measures covering non-face-to-face channels, digitization of in-house operations and data utilization. - FY2022AdvancedAnnual report
「While continuing to focus on improving customer productivity, supporting asset formation and supporting business commercialisation, as in the previous fiscal year, we will also focus on improving customer convenience based on the use of digital technology.」
The policy of using digital technology to improve customer convenience is incorporated into the FY2022 action plan. - FY2021First statedAnnual report
「By pursuing business process transformation and operational reform using digital technology, we will seek to improve the productivity of our banking group and customer convenience through optimising the allocation of costs and resources.」
The filing presents for the first time, as a standalone initiative, measures to improve productivity and customer convenience through digital technology, operational reform, and optimisation of cost and resource allocation.