Fulfillment of Fiduciary Duties
First written in FY2017. 3 of 8 entries say "Advanced", first in FY2019-Q1. Latest entry: FY2022.
4 other companies' latest entry also says "Restated".
- FY2022RestatedAnnual report
「To realize its corporate philosophy, “We aspire to be an organization whose presence people are glad to have and whose encounters people are glad to have had,” the company established a compliance charter that sets standards of conduct for its officers and employees and is implementing it. Through these efforts, it seeks to ensure thorough compliance, achieve customer-oriented business operations, foster a sound organizational climate and corporate culture, and enhance corporate value.」
The company continues to pursue fiduciary duty through customer-oriented business operations, its compliance charter and the creation of a sound corporate culture. - FY2020RestatedAnnual report
「The company will steadily implement the business improvement plan submitted to the Financial Services Agency in November 2018 and ensure the effectiveness of its basic policy on internal controls, thereby rebuilding its governance framework, strengthening compliance and achieving customer-focused business operations, while building a sound organisational climate and corporate culture.」
The company continues to present its business improvement plan, compliance, internal controls and customer-oriented business operations as an integrated set of basic policies. - FY2019AdvancedAnnual report
「The company is pursuing an early resolution to this problem through further proactive measures, including establishing a system for consulting with borrowers individually regarding partial principal write-downs on loans for share houses and other loans for investment real estate.」
With respect to customer-oriented business operations, the company began individual consultations on partial principal write-downs in May 2019, in addition to responding to requests for changes to loan terms. - FY2019-Q3RestatedAnnual report
「Through the steady implementation of this business improvement plan, the bank will achieve thorough compliance and customer-oriented business operations and build a sound organizational climate and corporate culture.」
The company reiterates its policy of achieving customer-oriented business operations through its business improvement plan. - FY2019-Q2AdvancedAnnual report
「Establishment of a framework for appropriately responding to individual borrowers in connection with loans for share houses and other loans for investment real estate」
The company identifies, as a specific item in its business improvement plan, a framework for appropriately responding to individual borrowers in connection with customer-oriented business operations. - FY2019-Q1AdvancedAnnual report
「As part of its response to customers affected by the share-house cases, the company is asking customers who have had difficulty making repayments following the failure of sublease operators about their needs, proposing the best solutions, including changes to terms such as interest-rate reductions and principal payment deferrals, and promptly carrying out the related contract procedures as they arise.」
With respect to customer-oriented business operations, the document describes specific measures, including meetings with customers and hearing their requests, proposing changes to terms such as interest-rate reductions and principal payment deferrals, and carrying out contract procedures. - FY2018ReframedAnnual report
「The Crisis Management Committee pointed out that the absence of customer-oriented business operations was one of the root causes of the share-house-related lending issue. The bank will build a framework to reinforce and implement customer-oriented business operations, in addition to re-emphasizing compliance.」
The positioning has shifted from a general description of roles and responsibilities relating to fiduciary duty to the thorough implementation and practice of customer-oriented business operations linked to the causes of the share-house-related lending problem. - FY2017First statedAnnual report
「Financial institutions involved in product development, sales, investment management and asset management are also required to fulfill their respective roles and responsibilities (fiduciary duty).」
The document explicitly identifies fiduciary duty for the first time as a role and responsibility of financial institutions involved in product development, sales, investment management and asset management.