Customer Support, Non-Face-to-Face Channels, and Business Continuity Measures in Response to COVID-19

「We will provide maximum support for the business continuity of borrowers, contribute to the stabilization of the regional economy and work to contain the materialization of credit risk. In the markets division, we will also work to contain the materialization of market risk through appropriate portfolio management. For business continuity, we are reducing risk by equipping all branches with alcohol-based disinfectant and other supplies, installing acrylic panels at service counters, encouraging the use of non-face-to-face channels such as the Chibagin app, internet banking and the corporate portal, avoiding the “three Cs” at branches and in offices by promoting telework, and thoroughly implementing and establishing measures to be taken if infections occur.」

「In addition to further promoting telework and implementing staggered shifts for employees, we worked to prevent the spread of infection inside and outside the Bank by maintaining social distancing when interacting with customers and in the workplace.」

「We will make every effort to support customers affected by the spread of COVID-19 and contribute to the revitalization of the regional economy. In addition, as corporate activities, consumer behavior and other aspects of society are expected to change significantly to prevent the spread of COVID-19, we will respond to customer needs, including by strengthening non-face-to-face channels that use digital technology.」