Thorough Implementation of Fiduciary Duty in Asset Management
First written in FY2017. 5 of 7 entries say "Advanced", first in FY2018. Latest entry: FY2026.
The whole theme swung hardest in 2017: 1 of 8 companies on the "Worse" side.
1 other company's latest entry also says "Advanced".
- FY2026AdvancedAnnual report
「The Group will continue its various business improvement initiatives and work continuously to prevent the matter that led to the administrative sanction (business improvement order) from fading from memory, with all officers and employees working together to become a financial institution group trusted by customers and local communities.」
Advanced customer-first business conduct to the stage of embedding and verifying it through surveys, training, workplace study sessions and the performance evaluation system, even after completion of the business improvement plan. - FY2025AdvancedAnnual report
「Under the performance awards system, we revised the evaluation framework to place greater emphasis on initiatives to pursue customers’ best interests and activities involving meetings with customers.」
Advanced customer-first business conduct to the stage of incorporating it into revisions to the performance awards evaluation framework and the business improvement plan. - FY2021AdvancedAnnual report
「By thoroughly implementing initiatives based on its Policy on Customer-Oriented Business Conduct (Fiduciary Duty), the bank received an S rating in the R&I Customer-Oriented Investment Trust Distributor Evaluation conducted by Rating and Investment Information, Inc. (R&I) last June.」
Continued to publish the policy and the status of initiatives related to customer-first business conduct, and received an S rating in an external assessment. - FY2020RestatedAnnual report
「The Bank has also rigorously pursued customer-first initiatives in its asset management operations, formulated the policy on customer-first business conduct (fiduciary duty), and published information on the status of those initiatives.」
Continues to publish the policy and the status of initiatives related to customer-first business conduct. - FY2019AdvancedAnnual report
「The Bank has also rigorously pursued customer-first initiatives in its asset management operations, formulated the policy on customer-first business conduct (fiduciary duty), and published information on the status of those initiatives.」
Progressed beyond formulating and publishing a customer-first business conduct policy to publishing the status of related initiatives. - FY2018AdvancedAnnual report
「With regard to our asset management operations, we formulated and published a policy on customer-first business conduct (fiduciary duty) and have put customer-first initiatives into practice.」
Progressed from stating customer-first business conduct as a policy to formulating and publishing the policy and putting it into practice. - FY2017First statedAnnual report
「We will also ensure that our asset management operations are conducted in the best interests of customers (fiduciary duty).」
The company adopted customer-first business conduct as an explicit policy for its asset management operations.