Increasingly Sophisticated and Complex Customer Challenges Driven by Declining Birthrates, Population Aging and Globalization
First written in FY2016. 2 of 4 entries say "Restated". Latest entry: 2026-05-14.
Sumitomo Mitsui Trust Group moved to the "Worse" side of this theme in 2026.
0 other companies' latest entry also says "Reframed".
- 2026-05-14ReframedManagement planning
「In addition to the transition to a world with interest rates, responses to inflation, demographic and social structural changes, and advances in AI technology are bringing us to a major turning point.」
The Company's view of the operating environment was reorganized as a period of transformation encompassing a world with interest rates, inflation and advances in AI technology, in addition to demographic and social structural changes. - FY2020RestatedAnnual report
「Amid major changes in social structures, we will actively support customers in resolving the issues they face, while recognizing this as an opportunity for growth」
The Group has reaffirmed its response to customer challenges arising from social structural changes as an opportunity for growth under its new medium-term management plan. - FY2017RestatedAnnual report
「As society ages and the economy matures, the challenges relating to customers' assets and liabilities are becoming more diverse and complex, and demand is growing for services capable of resolving these challenges comprehensively.」
The Group continues to recognize that customer challenges are becoming more diverse and complex against the backdrop of population aging and economic maturity. - FY2016First statedAnnual report
「Customer challenges and needs relating to their assets are becoming increasingly sophisticated and complex, owing to changes in social structures as the birthrate declines and the population ages, as well as the emergence of new risks resulting from the globalization and integration of the economy.」
Changes in social structures, globalization and the emergence of new risks are cited as the backdrop to management challenges.