Increasingly Sophisticated and Complex Customer Issues Driven by Declining Birthrates, Population Aging and Globalization
First written in FY2016. 2 of 4 entries say "Restated". Latest entry: 2026-05-14.
Sumitomo Mitsui Trust Group moved to the "Worse" side of this theme in 2026.
0 other companies' latest entry also says "Reframed".
- 2026-05-14ReframedManagement plan
「In addition to the transition to a world with interest rates, responses to inflation, demographic and social structural changes, and advances in AI technology are bringing us to a major turning point.」
The Company's view of the operating environment was reorganized as a period of transformation encompassing a world with interest rates, inflation and advances in AI technology, in addition to demographic and social structural changes. - FY2020RestatedAnnual report
「Amid major changes in social structures, we will actively support customers in resolving the issues they face, while recognizing this as an opportunity for growth」
The Group has reaffirmed its response to customer issues arising from social structural changes as an opportunity for growth under its new medium-term management plan. - FY2017RestatedAnnual report
「As the population ages and the economy matures, the issues customers face regarding their assets and liabilities are becoming more diverse and complex, and demand for services capable of addressing them comprehensively is growing.」
The Group continues to recognize that customer issues are becoming more diverse and complex against a backdrop of population aging and economic maturity. - FY2016First statedAnnual report
「Customer issues and needs relating to their assets are becoming increasingly sophisticated and complex as social structures change with the declining birthrate and population aging, and new risks increase as the economy becomes more globalized and integrated.」
The Group identifies changes in social structures, globalization and increasing new risks as the background to its management challenges.