Omnichannel Strategy
First written in FY2016. 8 of 10 entries say "Restated". Latest entry: FY2026.
0 other companies' latest entry also says "Restated".
- FY2026RestatedAnnual report
「While continuing and accelerating initiatives such as expanding everyday touchpoints, by continuously introducing new businesses」
The transformation of customer touchpoints through the integration of physical and digital channels, expansion of everyday touchpoints and introduction of new businesses continues under the new medium-term management plan. - FY2021RestatedAnnual report
「Real-time integration of the high-quality data accumulated through face-to-face interactions to date with the high-frequency, wide-ranging digital data from customers' daily lives, and coordination between channels」
The omnichannel vision continues through the integration of face-to-face and digital data and coordination between channels. - FY2020AdvancedAnnual report
「Transition to a system in which all employees engage in sales and consulting in 3 years"; real-time integration of the high-quality data accumulated through face-to-face interactions to date with the high-frequency, wide-ranging digital data from customers' daily lives, and coordination between channels」
The omnichannel vision is advancing through the real-time integration of face-to-face and digital data and the transition to a system in which all employees provide consulting services in 3 years. - FY2019RestatedAnnual report
「Further strengthening face-to-face solutions, establishing two-way communication methods using digital channels, seamlessly integrating face-to-face and digital channels, and upgrading the marketing model based on customers' financial and non-financial information, among other data」
The omnichannel vision, through the integration of face-to-face and digital channels and more sophisticated marketing, continues as a specific measure for the final year of the plan. - FY2018RestatedAnnual report
「Further strengthening face-to-face solutions, establishing two-way communication methods using digital channels, seamlessly integrating face-to-face and digital channels, and upgrading the marketing model based on customers' financial and non-financial information, among other data」
The omnichannel vision, through the integration of face-to-face and digital channels and more sophisticated marketing, is reiterated as a specific measure under the basic strategy. - FY2017RestatedAnnual report
「Further strengthening face-to-face solutions, establishing two-way communication methods using digital channels, seamlessly integrating face-to-face and digital channels, and upgrading the marketing model based on customers' financial and non-financial information, among other data」
The omnichannel vision is reiterated with specific measures involving the integration of face-to-face and digital channels and more sophisticated marketing. - FY2017-Q3RestatedAnnual report
「In addition, work to implement an omnichannel vision as a marketing-led transformation of customer touchpoints, while」
The omnichannel vision continues as a marketing-led transformation of customer touchpoints. - FY2017-Q2RestatedAnnual report
「In addition, work to implement an omnichannel vision as a marketing-led transformation of customer touchpoints, while」
The omnichannel vision continues as a marketing-led transformation of customer touchpoints. - FY2017-Q1RestatedAnnual report
「In addition, work to implement an omnichannel vision as a marketing-led transformation of customer touchpoints」
The omnichannel vision is reiterated as a marketing-led transformation of customer touchpoints. - FY2016First statedAnnual report
「Work to implement an omnichannel vision as a marketing-led transformation of customer touchpoints」
A vision for integrating face-to-face and non-face-to-face channels to provide the optimal touchpoint based on customers' financial behavior.