Customer-Oriented Basic Approach
First written in FY2016. 8 of 10 entries say "Restated". Latest entry: FY2026.
33 other companies' latest entry also says "Restated".
- FY2026RestatedAnnual report
「While upholding the basic principle that “our customers’ happiness is Resona’s happiness,” the Group aims to become a “Retail No. 1” solutions group that enjoys the greatest support from customers and local communities and continues to move into the future with them」
The company continues its longstanding customer-first approach under its new purpose and long-term vision. - FY2022-Q2RestatedAnnual report
「The Group is working to prevent the spread of COVID-19, giving the highest priority to the health and safety of customers, employees and their families, while continuing to respond promptly to the provision of financial services, including customers’ payment and settlement needs and support for their business funding needs. The Group will also respond to changes in customers’ concerns and social issues resulting from the spread of COVID-19 and provide appropriate solutions.」
The company continues to support customers’ payment and settlement needs and business funding needs, while providing solutions in response to changes in social issues. - FY2021RestatedAnnual report
「Upholding the basic principle that “our customers’ happiness is Resona’s happiness”」
The company continues to pursue its customer-first approach as the central execution principle of its new medium-term management plan. - FY2020ReframedAnnual report
「“Starting with our customers’ concerns and social issues, we will adapt to changes in the times and provide new value to customers through various forms of ‘resonance’ fostered by new ideas and broad connections, without being constrained by conventional banking wisdom or frameworks.”」
The company is giving concrete form to its previous customer-first approach through the new medium-term management plan’s “Resonance Model,” starting with customers’ concerns and social issues. - FY2019RestatedAnnual report
「The Group will continue to uphold the basic principle that “our customers’ happiness is Resona’s happiness” and, as a financial services group that enjoys the greatest support from customers in the regions it serves and continues to move into the future with them, will work to achieve “Retail No. 1.”」
The company continues to pursue its customer-first approach as a management policy and priority for fiscal 2019. - FY2018RestatedAnnual report
「The Group will continue to uphold the basic principle that “our customers’ happiness is Resona’s happiness” and, as a financial services group that enjoys the greatest support from customers in the regions it serves and continues to move into the future with them, will work to achieve “Retail No. 1.”」
The company reaffirms its customer-first approach as an implementation policy under its medium-term management plan. - FY2017-Q3RestatedAnnual report
「Based on the medium-term management plan formulated and announced in February 2015, the Group will continue to uphold the basic principle that “our customers’ happiness is Resona’s happiness”」
The company reiterates its customer-first approach in its medium-term management plan. - FY2017-Q2RestatedAnnual report
「Based on the medium-term management plan formulated and announced in February 2015, the Group will continue to uphold the basic principle that “our customers’ happiness is Resona’s happiness”」
The company reiterates its customer-first approach in its medium-term management plan. - FY2017-Q1RestatedAnnual report
「Without deviating from the basic principle that “our customers’ happiness is Resona’s happiness”」
The company reiterates its customer-first approach as a management policy in its medium-term management plan. - FY2016First statedAnnual report
「Without deviating from the basic principle that “our customers’ happiness is Resona’s happiness”」
The company positions customer trust and satisfaction as the foundation of its management.