Maximizing customer touchpoints and consultative selling tailored to customer needs

「In addition to sales built around a comprehensive electrified-vehicle lineup, including 4 EV models and 5 e-POWER models, we continued to promote consultative sales, one of our strengths, including personal leasing, and worked to secure earnings by maintaining and improving order volumes and selling prices.」

「In fiscal 2023, the first year, customer-focused consultative sales helped drive growth in sales of electrified vehicles such as EVs and e-POWER vehicles, as well as the subscription-based original personal leasing product “P.O.P.” In addition, growth at group company ㈱車検館’s vehicle inspection and maintenance business contributed to earnings, helping produce strong results for the fiscal year.」

「As a result of launching new models, further implementing consultative selling tailored to customer needs, improving earnings power in used-vehicle sales, and continuing to optimize selling, general and administrative expenses through the integration of 3 Nissan sales companies carried out in fiscal 2021, operating income was ¥6,399 million, up ¥1,992 million, or 45.2%, from the prior year.」

「In addition, through the integration of 3 Nissan sales companies carried out in the prior fiscal year, we continued to further implement consultative selling tailored to customer needs, improve earnings power in the used-vehicle business and reduce selling, general and administrative expenses. As a result, operating income reached a record high of ¥4,689 million, up ¥2,173 million, or 86.4%, from the same quarter of the prior year; ordinary income reached a record high of ¥4,558 million, up ¥2,099 million, or 85.4%; and quarterly net income attributable to owners of the parent reached a record high of ¥2,752 million, up ¥1,378 million, or 100.2%.」

「Through the integration of 3 Nissan sales companies carried out last year, we further implemented consultative selling tailored to customer needs, improved earnings power in the used-vehicle business and reduced selling, general and administrative expenses. As a result, operating income reached a record high of ¥3,090 million, up ¥1,614 million, or 109.3%, from the same quarter of the prior year, while ordinary income reached a record high of ¥3,001 million, up ¥1,563 million, or 108.7%.」

「Operating income reached a record high as a result of thoroughly implementing consultative selling tailored to customer needs, expanding the used-vehicle and servicing businesses, and reducing selling, general and administrative expenses. Operating income was ¥1,085 million, up ¥549 million, or 102.7%, from the same quarter of the prior year.」

「In this environment, our Group continued to work on initiatives to enhance value through consultative selling tailored to customer needs, while securing orders for new vehicles, expanding sales in the used-vehicle and servicing businesses, and reducing selling, general and administrative expenses.」

「Aim to expand market share and earnings by continuing value-added sales through consultative selling tailored to customer needs and improving sales efficiency.」

「We promoted to customers EVs, vehicles equipped with e-POWER electrification technology, vehicles equipped with ProPILOT intelligent driving technology, including the new kei vehicle DAYZ, and vehicles equipped with ProPILOT 2.0, installed in the new Skyline, which enables hands-off driving under certain conditions, all developed or embodied through Nissan Intelligent Mobility's initiatives, while continuing to pursue value-added sales through consultative selling tailored to customer needs.」

「We promoted to customers EVs, vehicles equipped with e-POWER electrification technology and vehicles equipped with ProPILOT and other intelligent driving technologies, including the new kei vehicle DAYZ, developed through Nissan Intelligent Mobility's initiatives, while continuing to pursue value-added sales through consultative selling tailored to customer needs.」

「We promoted to customers EVs, vehicles equipped with e-POWER electrification technology and vehicles equipped with ProPILOT and other intelligent driving technologies, including the new kei vehicle DAYZ, developed through Nissan Intelligent Mobility's initiatives, while continuing to pursue value-added sales through consultative selling tailored to customer needs.」

「We continue to promote to customers EVs, vehicles equipped with e-POWER electrification technology and vehicles equipped with ProPILOT and other intelligent driving technologies developed through Nissan Intelligent Mobility's initiatives, while pursuing value-added sales through consultative selling tailored to customer needs.」

「We promoted to customers EVs, vehicles equipped with e-POWER electrification technology and vehicles equipped with ProPILOT and other intelligent driving technologies developed through Nissan Intelligent Mobility's initiatives, while continuing to pursue value-added sales through consultative selling tailored to customer needs. New-vehicle sales remained firm, led by the Note, Serena and Leaf.」

「As a result of promoting to customers EVs, vehicles equipped with e-POWER electrification technology and vehicles equipped with ProPILOT and other intelligent driving technologies developed through Nissan Intelligent Mobility's initiatives, while continuing to pursue value-added sales through consultative selling tailored to customer needs.」

「We promoted to customers EVs and e-POWER vehicles developed through Nissan Intelligent Mobility's initiatives and vehicles equipped with ProPILOT intelligent driving technology, while continuing to pursue value-added sales through consultative selling tailored to customer needs.」

「We minimized the impact by establishing initiatives to maximize opportunities to transact with customers and value-added sales through consultative selling tailored to customer needs, securing operating income at a level in line with ordinary years.」

「Although the first half was difficult due to the suspension of sales of the "DAYZ" and "DAYZ ROOX" kei vehicles and recalls following the resumption of sales, operating income, a key indicator for our Group, was in line with ordinary years and exceeded the result for the same quarter two years earlier, as initiatives to maximize opportunities to transact with customers and value-added sales through consultative selling tailored to customer needs became established.」

「As opportunities to transact with customers were maximized and consultative selling tailored to customer needs became established, registered-vehicle sales increased.」