2026-06-09First statedOther Disclosures
「As our store network expanded, inquiries from stores to the head office by telephone and email to various departments increased, including how to operate systems when errors occur, how to process various forms, and procedures related to social insurance. The time required to handle inquiries became an issue for both stores and the head office. To address this issue, we introduced User Local's support chatbot and created an environment in which employees can make operational inquiries at any time. Store staff can now resolve issues at a time of their choosing, regardless of the head office's operating hours or whether the person responsible for answering is available.」
This is the first disclosure of the introduction and launch of a chatbot combining generative AI with Q&A scenarios to handle inquiries from stores to the head office. It identifies reduced workloads for head-office personnel, greater operational efficiency, and ongoing improvement of FAQs and manuals as benefits and future applications.