Announced details
Operational inquiries from stores to headquarters, including procedures for system errors, processing of various forms and procedures related to social insurance.
Reduced inquiries from users by more than 50% at 株式会社ハンズ.
Adopted by numerous companies and government agencies, including JTB and the Ministry of Health, Labour and Welfare (specific number not disclosed).
K'S HOLDINGS CORPORATION has adopted and operates a service developed by User Local,Inc. Capital and personnel relationships: not disclosed.
3-1-21 Shibaura, Minato-ku, Tokyo. Representative Director and President Ito Masao (伊藤将雄). A technology venture that uses big data and artificial intelligence to improve operational efficiency and support marketing for companies and government agencies.
In this announcement the company addresses none of Contract Value / Offering price / Impact on Business Performance.
Analysis of more than 6 billion conversations on social media (service description)
| Item | Details |
|---|---|
| Names of Products / Services Covered | Support chatbot |
| Counterparty | User Local,Inc. (Prime Market, Tokyo Stock Exchange; securities code 3984) |
| Counterparty overview | 3-1-21 Shibaura, Minato-ku, Tokyo. Representative Director and President Ito Masao (伊藤将雄). A technology venture that uses big data and artificial intelligence to improve operational efficiency and support marketing for companies and government agencies. |
| Relationship with the Company | K'S HOLDINGS CORPORATION has adopted and operates a service developed by User Local,Inc. Capital and personnel relationships: not disclosed. |
| Launch date | 9 June 2026 (already in operation) |
| Applicable area | Operational inquiries from stores to headquarters, including procedures for system errors, processing of various forms and procedures related to social insurance. |
| Quantitative Effects | Reduced inquiries from users by more than 50% at 株式会社ハンズ. |
| Usage history | Adopted by numerous companies and government agencies, including JTB and the Ministry of Health, Labour and Welfare (specific number not disclosed). |
| Source | Analysis of more than 6 billion conversations on social media (service description) |
Items this document does not state (9)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.As the number of stores has grown, inquiries have increased, creating an issue with the time required to handle them for both the stores and headquarters. The system is intended to create an environment in which store staff can resolve issues at any time, regardless of headquarters' operating hours or whether the person responsible for answering is available, thereby reducing the workload of headquarters personnel and improving operational efficiency.