Improving Service Levels and Customer Service Capabilities
First written in FY2016. 4 of 8 entries say "Restated". Latest entry: FY2024.
3 other companies' latest entry also says "Restated".
- FY2024RestatedAnnual report
「・Strengthening and promoting study sessions to acquire product knowledge that supports sales」
The Company continues to indicate a policy of improving service and customer service capabilities through enhanced product knowledge and sales skills. - FY2023RestatedAnnual report
「・Creating opportunities for study to improve product knowledge and sales skills」
Strengthening service and customer service capabilities through improved product knowledge and sales skills continues to be identified as an issue to be addressed. - FY2021-Q3AdvancedAnnual report
「The company also launched the “Daiwa App” service in September and strengthened its web order-taking system, centered on year-end gifts, working to improve customer convenience and expand e-commerce sales.」
The launch of the "大和アプリ" app and the strengthening of the web-ordering infrastructure gave concrete form to measures aimed at improving customer convenience. - FY2020AdvancedAnnual report
「In addition to beginning operation of a mobile payment service in September last year, the Company installed Wi-Fi at the Korinbo store in January this year and has worked to improve customer convenience.」
Following the launch of the mobile payment service, the Company installed Wi-Fi at the Korinbo store, advancing measures to improve customer convenience. - FY2020-Q3AdvancedAnnual report
「At the same time, to enhance its response to the expanding use of cashless payments, the Company began operating a mobile payment service in September and has also worked to improve customer convenience.」
The Company began operating a mobile payment service in September as a measure to improve customer service capabilities and convenience. - FY2019RestatedAnnual report
「Acquiring product knowledge by identifying new products, improving information-gathering and sharing capabilities, and enhancing sales service capabilities by strengthening collaborative relationships with business partners」
The Company continues to indicate a policy of improving in-store sales capabilities and service levels through product knowledge, information gathering and sharing, and collaboration with business partners. - FY2017RestatedAnnual report
「Each employee will consider the underlying reasons behind the various feedback received from customers and focus on offering a selection of "high-sensitivity, high-quality products at attractive prices." The Company will also take on the challenge of creating new stores as a step toward the next generation and promote efforts to enhance the appeal of its stores and retail floors.」
The Company identifies efforts to enhance the appeal of its products and stores based on customer feedback as a specific means of improving customer service capabilities. - FY2016First statedAnnual report
「Employees will work harder than ever to acquire product knowledge and improve sales techniques, while striving to provide service consistently from the customer's perspective.」
Improving employee knowledge and sales techniques, together with customer-oriented service, is positioned as a means of improvement.