Mutual customer referrals through alliances with external companies

「We will also seek to build customer loyalty by promoting cross-border shopping through reciprocal customer referrals between domestic stores and overseas stores, leveraging our strength in having high-quality overseas stores in Singapore and elsewhere.」

「In addition to initiatives using customer data through our alliance with NTT DOCOMO, INC. and Loyalty Marketing, Inc., we also worked to improve customer convenience by providing remote customer service using tablets.」

「In Japan, we will continue developing facilities such as Nagareyama Otakanomori S.C. FLAPS, which opened in March this year, and Nihombashi 3-Chome Square, scheduled for completion at the end of December this year. Overseas, we will actively pursue investment in mixed-use development projects and participation in school development projects, with Vietnam as a strategic base, to drive growth in the Group's businesses.」

「As cashless payments continue to gain traction, we expanded the number of stores accepting NTT DOCOMO's smartphone payment service "d Barai" to all stores to improve customer convenience.」

「With regard to customer initiatives, we conducted a major campaign through our alliance with NTT DOCOMO, INC. and Loyalty Marketing, Inc., and worked to acquire new customers.」

「With regard to customer initiatives, we continue to advance our alliances with NTT DOCOMO, INC. and Loyalty Marketing, Inc. in Japan. As a new initiative, we joined "my daiz™ (My Daiz)," a new AI agent service launched by NTT DOCOMO in May this year, as a partner company.」

「For customer initiatives, we advanced alliances with NTT DOCOMO, INC. and Loyalty Marketing, Inc. to strengthen relationships with existing customers and acquire new ones. As a new initiative, we joined “my daiz™,” a new AI agent service launched by NTT DOCOMO in May this year, as a partner company.」

「In addition to joint marketing involving members of NTT DOCOMO, INC. and Loyalty Marketing, Inc., we issued the “Takashimaya Platinum Debit Card,” the first debit card issued by a department store, through our alliance with Sony Bank, Inc.」

「Regarding alliances with other companies, we continued joint marketing and other initiatives targeting both companies’ customers and points-program members with NTT DOCOMO, INC. and Loyalty Marketing, Inc. In addition, through an alliance with Sony Bank, Inc. in October, we issued the “Takashimaya Platinum Debit Card,” the first debit card issued by a department store. Through these initiatives, we will work to improve customer convenience and acquire new customers.」

「Regarding alliances with other companies, we pursued joint marketing and other initiatives with NTT DOCOMO, INC. and Loyalty Marketing, Inc. targeting both companies’ customers and points-program members.」

「Regarding alliances with other companies, we further advanced alliances with NTT DOCOMO, INC. and Loyalty Marketing, Inc., pursuing multifaceted initiatives such as joint marketing targeting both companies’ customers and points-program members. These initiatives produced significant results in attracting new customers in their 20s and 30s.」

「Following our alliance with NTT DOCOMO, INC., we formed an alliance with Loyalty Marketing, Inc. in October and introduced the “Ponta” points service. In addition to linking points, we are pursuing marketing that leverages the expertise and assets of each company, bringing customers, particularly younger customers, into our stores.」

「We are strengthening our relationship with NTT DOCOMO, INC., with which we entered into a business alliance in April, and implementing joint initiatives aimed at acquiring new customers among approximately 58 million members of DOCOMO’s “d POINT CLUB.”」

「The point partnership with NTT DOCOMO, INC., with which we entered into a business alliance, got fully under way in April, and we are directing customers between the two companies to acquire new customers.」