Kawai Musical Instruments Manufacturing (7952) · InitiativeRestated
Strengthening artist relations, developing MPAs and enhancing after-sales service
First written in FY2019. 1 of 2 entries say "Restated". Latest entry: FY2020.
2entries
2years
0from disclosures
How it moved
Same theme, other companies
Competitive Differentiation Through Strengthened After-Sales ServicesA theme 12 companies write about · 0 as a headwind · 12 as a tailwind
The whole theme swung hardest in 2020: 1 of 9 companies on the "Worse" side.
6 other companies' latest entry also says "Restated".
Ridges = years it wrote progress, valleys = years it wrote worse. Most hopeful companies at the back. Drag to turn, scroll to zoom, right-drag to pan. On a phone, two fingers turn and pinch to zoom; one finger scrolls the page.
Full recordFilings, disclosures and news, newest first
- FY2020RestatedAnnual report
「We are also working to further improve customer satisfaction by strengthening artist relations, developing MPAs (Master Piano Artisans, an in-house qualification held only by highly skilled piano technicians), and enhancing our after-sales service structure.」
The company continues its policy of using relationships with performers, MPA development and after-sales service as measures to improve customer satisfaction. - FY2019First statedAnnual report
「We are also working to further improve customer satisfaction by strengthening artist relations, developing MPAs (Master Piano Artisans, an in-house qualification held only by highly skilled piano technicians), and enhancing our after-sales service structure.」
The company has newly specified closer relationships with performers, development of MPAs, an advanced piano technician qualification, and enhancement of its after-sales service structure as measures to improve customer satisfaction.