Improving efficiency in order taking, customer information management and training through IT systems
First written in FY2019. 5 of 10 entries say "Advanced", first in FY2021-Q1. Latest entry: 2026-09-10.
The whole theme swung hardest in 2025: 5 of 36 companies on the "Worse" side.
39 other companies' latest entry also says "Advanced".
- 2026-09-10AdvancedEarnings
「We will promote the adoption of digital transformation and labor-saving measures at our restaurants and work to improve productivity.」
The company identified digital transformation and labor-saving measures at its restaurants as specific initiatives to improve productivity. - FY2023RestatedAnnual report
「In recent years, we have introduced a tablet-based table-ordering system and systems that allow customers to order delivery and takeaway from their smartphones and other devices. We also use はまゆうアプリ, released in October 2021, to communicate with customers, establish an online environment for conferences and meetings, and provide access to work manuals from smartphones, making active use of these systems for training as well.」
The company continues to use IT for ordering, takeaway and delivery, customer communications, online meetings, work manuals, and other purposes. - FY2022AdvancedAnnual report
「In recent years, we have introduced a tablet-based table-ordering system and systems that allow customers to order delivery and takeaway from their smartphones and other devices. We also use はまゆうアプリ, released in October 2021, to communicate with customers, establish an online environment for conferences and meetings, and provide access to work manuals from smartphones, making active use of these systems for training as well.」
The company is specifying and expanding the scope of its IT use in ordering, takeaway and delivery, customer communications, online meetings, and work manuals. - FY2022-Q3RestatedAnnual report
「In October 2021, we also newly introduced the official 浜木綿 app, はまゆうアプリ, and worked to attract supporter member registrations.」
The company repeated its disclosure on introducing the official app and attracting supporter member registrations, with no new rollout scope or milestones indicated. - FY2022-Q2RestatedAnnual report
「In October, we also newly introduced the official 浜木綿 app, はまゆうアプリ, and worked to attract supporter member registrations.」
The company repeated its previous-quarter disclosure on introducing the official app and attracting supporter members, with no new rollout scope or milestones indicated. - FY2022-Q1AdvancedAnnual report
「In October, we also newly introduced the official 浜木綿 app, はまゆうアプリ, and worked to attract supporter members.」
As a digital initiative, the company introduced the official 浜木綿 app, はまゆうアプリ, in October and worked to attract supporter members. - FY2021AdvancedAnnual report
「In sales operations, we implemented various sales initiatives, including enhancing takeaway menus and expanding delivery, while also strengthening digital transformation by introducing an online reservation system, in an effort to restore revenue.」
The company proceeded with the introduction of online reservations, enhanced its takeaway menus, expanded delivery, and strengthened digital transformation. - FY2021-Q3RestatedAnnual report
「In sales operations, we implemented various sales initiatives, including expanding and strengthening takeaway products, introducing online reservations, and launching delivery services at some stores, in an effort to restore revenue.」
The company continues to offer online reservations, expand and strengthen takeaway products, and provide delivery services at some stores, but no new rollout scope or milestones have been indicated. - FY2021-Q1AdvancedAnnual report
「In sales operations, we implemented various sales initiatives, including expanding and strengthening takeaway products, introducing online reservations, and launching delivery services at some stores, in an effort to restore revenue.」
The company proceeded with the introduction of the previously considered online reservation system and also began delivery services at some stores. - FY2019First statedAnnual report
「Specifically, by introducing a tablet-based ordering system, we will provide customers with information about the dishes while also incorporating a survey function to accumulate and use customer information. Ultimately, we will also consider simplifying payment methods and accepting reservations online.」
The company cited tablet ordering, surveys, online reservations, simplified payments, and training using tablets and smartphones.