Greater Store Discretion and Employee Motivation Through “Building Our Own Store”
First written in FY2022-Q3. 1 of 2 entries say "Advanced", first in FY2023-Q3. Latest entry: FY2023-Q3.
1 other company's latest entry also says "Advanced".
- FY2023-Q3AdvancedAnnual report
「In addition, we regularly collect "improvement proposals from the customer's perspective" at all stores from all employees, including part-time and temporary staff, whom our group calls "Fukakachi-san." Store staff themselves consider and implement improvements, and we continue these efforts with the aim of creating stores that do not leave customers dissatisfied. We believe that the practice of thinking from the customer's perspective and making improvements has become firmly established.」
The company continues to regularly collect improvement proposals from all employees, including part-time and temporary staff, at all stores and has a system under which store staff themselves implement improvements. It indicates that an attitude of thinking from the customer's perspective is becoming firmly established. - FY2022-Q3First statedAnnual report
「To raise each employee's motivation, we will have them propose various ideas so that they can "create their own store" and experiment with products and services unique to their store.」
The company has, for the first time, explicitly presented measures to enhance employee initiative and each store's individuality by having employees propose store-specific products and services and conducting experiments at each store.