Impact of Personnel Outflows, Inappropriate Staffing and Training on Service Quality and Business Performance
First written in FY2023. 1 of 2 entries say "Mitigated", first in FY2026. Latest entry: FY2026.
The whole theme swung hardest in 2022: 5 of 11 companies on the "Worse" side.
0 other companies' latest entry also says "Mitigated".
- FY2026MitigatedAnnual report
「In response to these risks, the company is securing personnel through transfers, regular and mid-career recruitment, referral hiring and a job-return program. For training, in addition to education centered on on-the-job training, the company is promoting opportunities for learning through overseas assignments and appointments to events and projects. It has also established and begun operating UKAI Global Academy to pass on and improve Ukai’s philosophy and techniques, initially working on the TEPPAN course with the aim of improving culinary skills.」
In response to the impact of staff shortages and delays in training on service quality and performance, the company has specified diversified recruitment methods, overseas assignments, appointments to projects, the launch of UKAI Global Academy and the TEPPAN course as countermeasures. - FY2023First statedAnnual report
「・Declines in customer service and food quality and lower sales due to staff shortages. ・Work by specialist internal departments and business-site managers to create an environment where people can develop and work comfortably. ・Launch of initiatives to introduce a self-reporting system and a personnel evaluation system. ・Efforts to strengthen appropriate personnel evaluations and treatment and employee training.」
The company identifies employee attrition and inappropriate staffing and training as particularly significant risks, and anticipates declines in customer service and food quality and lower sales due to staff shortages.