Strengthening compliance through renewed sales guidelines and sales staff training
First written in FY2024. 1 of 2 entries say "Advanced", first in FY2025. Latest entry: FY2025.
The whole theme swung hardest in 2017: 1 of 8 companies on the "Worse" side.
2 other companies' latest entry also says "Advanced".
- FY2025AdvancedAnnual report
「We have clarified the rules governing customer service for each individual customer and after-sales care following delivery. In light of recent social trends concerning the strengthening of consumer protection laws and regulations, we are strengthening our internal compliance structure through the development of sales guidelines and regular training for sales staff based on applicable laws and regulations. We will continue to promote the creation of stores where all stakeholders, including customers and employees, feel secure.」
The company clarified rules for customer service during sales and after-sales care following delivery, and gave concrete form to the development of sales guidelines and regular legal and regulatory training. - FY2024First statedAnnual report
「Accordingly, we will regularly renew our internal sales guidelines and provide sales staff with training based on applicable laws and regulations. By further strengthening our compliance structure, we aim to create stores where all employees and customers feel secure.」
The company has identified compliance with consumer protection laws and regulations in sales as an important issue, and has described for the first time as a standalone issue measures to regularly renew its sales guidelines and provide sales staff with training based on applicable laws and regulations.