Strengthening Training and Training Tools to Improve Service Standards
First written in FY2017-Q1. 23 of 37 entries say "Restated". Latest entry: FY2027-H1.
6 other companies' latest entry also says "Advanced".
- FY2027-H1AdvancedAnnual report
「To improve employee motivation and further develop customer service skills, we regularly hold customer service contests focused on hospitality, and from this fiscal year we have also introduced cooking contests that assess the speed and quality of food preparation.」
The company expanded training and skills development opportunities by holding customer service contests regularly and launching cooking contests from this fiscal year. - FY2026AdvancedAnnual report
「The company is strengthening its human resources development efforts by providing diverse educational opportunities. The CSB (Cleanliness Sanitation Buster) Committee, Customer Service Improvement Committee, and Profitability Improvement Committee actively share cases and exchange information. The company also held a customer-service competition in which participants evaluated and scored one another's customer-service skills, and recognized outstanding performers as GHS (Grand Hospitality Specialists).」
In addition to training and committee activities, the company held a customer-service competition and recognized winners through the GHS program. A further 2 employees newly passed the Specified Skilled Worker (ii) qualification examination, bringing the total number of successful candidates to 4. - FY2026-H1AdvancedAnnual report
「The company is strengthening its human resources development efforts by providing diverse educational opportunities. It strengthened store management capabilities by holding workshops to resolve improvement proposals and issues received from customers. The CSB (Cleanliness Sanitation Buster) Committee, Customer Service Improvement Committee, and Profitability Improvement Committee actively share cases and exchange information, enhancing frontline capabilities.」
The company progressed to an education and improvement framework comprising workshops to address improvement proposals and issues, and case sharing and information exchange through the CSB Committee, Customer Service Improvement Committee, and Profitability Improvement Committee. - FY2025AdvancedAnnual report
「In human resources development, the company established training committees covering a range of areas surrounding store operations in addition to cooking and customer service. The committees actively share cases and exchange information by theme, promoting efforts to maintain and improve awareness of issues and improvement opportunities.」
The company expanded beyond cooking and customer service by establishing training committees covering various areas of store operations and introducing a framework for sharing cases and exchanging information by theme. - FY2025-H1AdvancedAnnual report
「The company strengthened store management capabilities by holding workshops to resolve improvement proposals and issues received from customers, and initial training for newly appointed store managers. Store managers are becoming more improvement-oriented, sharing cases and exchanging information voluntarily in store manager training. In August, the company established training committees focused on hygiene and cleanliness and profitability, expanding training opportunities alongside the existing customer-service improvement committee.」
The company held workshops on improvement proposals, initial training for newly appointed store managers, and store manager training, and in August established training committees focused on hygiene and cleanliness and profitability. Training opportunities have been expanded from the previous level. - FY2025-Q1RestatedAnnual report
「We will continue promoting stable new store openings, further improving service levels, introducing new products, and pursuing active sales initiatives toward a 600-store network in the Tokyo metropolitan area, thereby expanding the business.」
The company continues its existing policy, including further improvement of service standards. No new training systems or results from service improvements are described. - FY2024AdvancedAnnual report
「As part of human resources development, the company expanded its training facilities and is increasing educational and training opportunities to improve the cooking and customer-service skills of full-time and Friend employees.」
The company expanded its training facilities and increased educational and training opportunities for full-time and Friend employees. This represents progress from the existing policy of continuing training to specific measures to expand the training infrastructure. - FY2024-Q3AdvancedAnnual report
「The company also newly introduced onboarding training and post-joining career development follow-up training for mid-career hires to support their development and retention. Recruitment of specified skilled workers from overseas has also progressed smoothly, and the company strengthened its support system, including administrative assistance with procedures such as applications for status of residence, in addition to education and training after recruitment.」
In addition to its existing policy of continuing training, the company newly introduced onboarding and post-joining follow-up training for mid-career hires, and strengthened its support system for specified skilled workers from overseas, including education and training and assistance with applications for status of residence. - FY2024-Q2AdvancedAnnual report
「The company expanded its training facilities and increased educational and training opportunities to improve the cooking and customer-service skills of full-time and Friend employees.」
The company moved from its existing policy of continuing training to specific measures comprising the expansion of training facilities and an increase in educational and training opportunities. - FY2024-Q1RestatedAnnual report
「The company also continued to focus on improving employees' cooking and customer-service skills in order to maintain stores that satisfy customers.」
The company continues efforts to improve service standards by improving employees' cooking and customer-service skills. No new training systems or results achieved are described. - FY2023AdvancedAnnual report
「In store operations, the company will continue its established store-manager self-management model and enhance the various training and certification programs, including SMDP training, at Hi-Dey University, its in-house education and development system, as well as improve its online e-learning programs.」
In addition to its existing policy of continuing training, the company presented a specific education framework comprising Hi-Dey University, its in-house education and development system, SMDP training, certification programs, and online e-learning. - FY2023-Q3RestatedAnnual report
「The company will continue to thoroughly implement infection-control measures for customers and employees, conduct stable new store openings aimed at establishing a network of 600 stores in the Tokyo metropolitan area, pursue efforts to improve service standards, and introduce new products, thereby expanding its operations.」
The company continues efforts to improve service standards, but no new specific measures such as training are described. - FY2023-Q1RestatedAnnual report
「The company continues stable new store openings aimed at establishing a network of 600 stores in the Tokyo metropolitan area, along with efforts to improve service standards and the introduction of seasonal menus, thereby expanding its operations.」
The company continues efforts to improve service standards, but this filing does not describe any new specific measures such as a training system. - FY2022RestatedAnnual report
「The company will provide training to improve QSC—Q for taste, S for service, and C for cleanliness and safety—including efforts to increase the number of employees obtaining internal certifications in customer service and cooking, introduce seasonal limited-time menus, and enhance existing products.」
The company continues to focus on training to improve QSC, increasing the number of employees obtaining internal certifications, and product improvements. - FY2022-Q2RestatedAnnual report
「Against this backdrop, the company continued stable new store openings aimed at establishing a network of 600 stores in the Tokyo metropolitan area, along with efforts to improve service standards and the introduction of seasonal menus, thereby expanding its operations.」
The company continues efforts to improve service standards, but this filing does not describe any new specific measures such as training. - FY2021RestatedAnnual report
「The company will continue efforts to secure and develop human resources, develop store managers, and develop the next generation of management personnel. In store operations, it will continue its established store-manager self-management model and seek to instill its management philosophy and vision through various training programs. It will review its training system and increase the number of training sessions.」
The company continues human resources development, the development of store managers and the next generation of management personnel, its store-manager self-management model, and the review of its training system and increase in training sessions. - FY2021-Q3RestatedAnnual report
「Against this backdrop, the company conducted stable new store openings aimed at establishing a network of 600 stores in the Tokyo metropolitan area, along with efforts to improve service standards and the introduction of seasonal menus, thereby expanding its operations.」
The company continues efforts to improve service standards, but this filing does not describe any new specific measures such as training or results achieved. - FY2021-Q1RestatedAnnual report
「The company continued stable new store openings aimed at establishing a network of 600 stores in the Tokyo metropolitan area, along with efforts to improve service standards and the introduction of seasonal menus, thereby expanding its operations.」
The company continues efforts to improve service standards, but this filing does not describe any new specific measures such as training. - FY2020RestatedAnnual report
「① The company will continue efforts to secure and develop human resources, develop store managers, and develop the next generation of management personnel. In store operations, it will continue its established store-manager self-management model and seek to instill its management philosophy and vision through various training programs. It will review its training system and increase the number of training sessions.」
The company continues to focus on developing human resources, store managers and the next generation of management personnel, as well as reviewing its training system and increasing the number of training sessions. - FY2020-Q3RestatedAnnual report
「Against this backdrop, the company conducted stable new store openings aimed at establishing a network of 600 stores in the Tokyo metropolitan area, along with efforts to improve service standards and the introduction of seasonal menus, thereby expanding its operations.」
The company continues efforts to improve service standards, but this filing does not describe any new specific measures such as training. - FY2020-Q1RestatedAnnual report
「Against this backdrop, the company continued stable new store openings aimed at establishing a network of 600 stores in the Tokyo metropolitan area, along with efforts to improve service standards and the introduction of seasonal menus, thereby expanding its operations.」
The company continues efforts to improve service standards, but no new specific measures such as training are described for the current quarter. - FY2019RestatedAnnual report
「The company continued efforts to improve service standards and sought to enhance QSC.」
The company continues efforts to improve service standards and QSC. - FY2019-Q3RestatedAnnual report
「Against this backdrop, the company conducted stable new store openings aimed at establishing a network of 600 stores in the Tokyo metropolitan area, along with efforts to improve service standards and the introduction of seasonal menus, thereby expanding its operations.」
The company continues efforts to improve service standards, but no new training systems or results achieved are described. - FY2019-Q2RestatedAnnual report
「Against this backdrop, the company continued stable new store openings aimed at establishing a network of 600 stores in the Tokyo metropolitan area, along with efforts to improve service standards and the introduction of seasonal menus, thereby expanding its operations.」
The company continues efforts to improve service standards, but no new specific measures such as training are described for the current quarter. - FY2019-Q1RestatedAnnual report
「Against this backdrop, the company continued stable new store openings aimed at establishing a network of 600 stores in the Tokyo metropolitan area, along with efforts to improve service standards and the introduction of seasonal menus, thereby expanding its operations.」
The company continues efforts to improve service standards, but no new specific measures such as training are described for the current quarter. - FY2018RestatedAnnual report
「The company will provide training to improve QSC—Q for taste, S for service, and C for cleanliness and safety—including efforts to increase the number of employees obtaining internal certifications in customer service and cooking, introduce seasonal limited-time menus, and enhance existing products.」
The company states that it will continue training, including efforts to increase the number of employees obtaining internal certifications in customer service and cooking, to improve service standards. - FY2018-Q3RestatedAnnual report
「The company continued efforts to improve service standards and sought to enhance QSC.」
The company continues efforts to improve service standards and QSC. No new specific training measures or results achieved are described. - FY2018-Q2RestatedAnnual report
「The company continued efforts to improve service standards and sought to enhance QSC.」
The company continues efforts to improve service standards and QSC. No new specific training measures or results achieved are described. - FY2018-Q1RestatedAnnual report
「The company continued training by job level and training to increase the number of employees obtaining internal certifications, and promoted efforts to improve service standards.」
The company continues training by job level and training to increase the number of employees obtaining internal certifications, while promoting efforts to improve service standards. - FY2017RestatedAnnual report
「As part of efforts to improve service standards, the company continued training to increase the number of employees obtaining internal certifications by job level and in customer service and cooking techniques, and enhanced its training tools.」
The company continues to provide training by job level and training to increase the number of employees obtaining internal certifications in customer service and cooking techniques, while enhancing its training tools. - FY2017-Q3RestatedAnnual report
「As initiatives to improve service standards, we continued training by employee level and training aimed at increasing the number of employees obtaining in-house qualifications in customer service and cooking skills, and enhanced our training tools.」
In addition to training by employee level, the company continued training aimed at increasing the number of employees obtaining in-house qualifications in customer service and cooking skills, and enhanced its training tools. - FY2017-Q2RestatedAnnual report
「As initiatives to improve service standards, we continued training by employee level and training aimed at increasing the number of employees obtaining in-house qualifications, and enhanced our training tools.」
The company continued training by employee level, training aimed at increasing the number of employees obtaining in-house qualifications, and enhancing training tools. - FY2017-Q1First statedAnnual report
「As initiatives to improve service standards, we continued training by employee level and training aimed at increasing the number of employees obtaining in-house qualifications, and enhanced our training tools.」
The company identified training by employee level, training aimed at increasing the number of employees obtaining in-house qualifications, and enhanced training tools as initiatives.