Loss of trust caused by quality defects and labeling violations
First written in FY2016. 2 of 5 entries say "Worsened", first in FY2017. Latest entry: FY2024.
Tabaya Holdings moved to the "Worse" side of this theme in 2017, 6 years before the typical company in this theme (2023).
The whole theme swung hardest in 2017: 3 of 15 companies on the "Worse" side.
4 other companies' latest entry also says "Mitigated".
- FY2024MitigatedAnnual report
「To ensure product quality, we regularly hold QC meetings (Quality Control) for our major production plants and work to further improve quality.」
To address the risks of quality defects and labeling violations, the company explicitly identified regular quality control meetings with major production plants, company-wide sharing of incidents, and measures to prevent recurrence. - FY2022MitigatedAnnual report
「To address these risks, we will continue to develop and establish management systems based on our internal regulations and ensure strict compliance with and operation of those systems. In addition, if a quality defect or inappropriate labeling occurs, we share the matter and measures to prevent recurrence at company-wide meetings and through other forums.」
To address the risks of quality defects and labeling violations, the company explicitly identified management based on internal regulations and company-wide sharing of incidents and measures to prevent recurrence. - FY2021WorsenedAnnual report
「In particular, as the volume of product labeling increases with the expansion of the e-commerce business, the risk of inappropriate labeling is rising year by year.」
In addition to the existing risks of inadequate inspections and labeling violations, the company explicitly identified the increase in inappropriate-labeling risk resulting from the expansion of e-commerce and the associated increase in labeling volume. - FY2017WorsenedAnnual report
「If inadequate inspection results in hazardous objects such as needles being mixed into products and causing harm to customers, confidence in the Group could decline and its operating results could be affected.」
In addition to the risk of recurring labelling violations and administrative sanctions, the Company specified the quality risk of customer harm resulting from inadequate inspection. - FY2016First statedAnnual report
「The Company has previously received administrative sanctions from the Japan Fair Trade Commission and the Consumer Affairs Agency for violations of the Act against Unjustifiable Premiums and Misleading Representations. If it receives similar administrative sanctions again, its social credibility could decline and its operating results could be affected.」
Past administrative sanctions are described as events that have already occurred, with the impact on credibility and operating results in the event of recurrence identified as a risk.