Convenient, easy-to-use e-commerce and omnichannel sales
First written in FY2016. 38 of 40 entries say "Advanced", first in FY2017-Q1. Latest entry: 2026-08-07.
61 other companies' latest entry also says "Advanced".
- 2026-08-07AdvancedEarnings
「By optimizing inventory allocation between stores and online commerce, we reduced the stockouts and lost sales opportunities that had previously occurred in online commerce. Same-store online-commerce sales grew to 113.1% of the previous year, helping maximize sales opportunities.」
店舗・通販間の在庫連携により、ネット通販の欠品・機会ロス低減と既存店売上高の伸長が開示された。 - FY2026AdvancedAnnual report
「As part of our OMO initiatives, we are expanding our customer base, centered on UA Club members, and member sales increased by double digits year on year.」
The membership program’s operating results under the OMO initiatives were reflected in double-digit year-on-year growth in member sales and increases in the number of active members and the proportion of repeat-purchase members. - FY2026-H1AdvancedAnnual report
「Under OMO, the new member program continues to operate smoothly. Key metrics have improved, including double-digit year-on-year growth in member sales and an increase in the proportion of members making multiple purchases annually. Use of the company's own e-commerce app, relaunched in the previous consolidated fiscal year, has also progressed, increasing active users and product views and contributing to sales generated through the app.」
The OMO initiatives increased sales to members and the proportion of repeat-purchase members under the new membership program, while the number of active users, product views and sales through the company’s e-commerce app increased following its renewal. - FY2025AdvancedAnnual report
「The company also relaunched its own e-commerce app and improved the value of customers' shopping experience and convenience, resulting in improvements in metrics including sales generated through the app and the number of products viewed per user.」
Under its OMO initiatives, the company relaunched its own e-commerce app, resulting in higher sales generated through the app and an increase in the number of products viewed per user. - FY2025-H1AdvancedAnnual report
「In promoting OMO, the membership program that has been operating since August last year is beginning to deliver results, with key metrics such as member sales and the number of cross-users (*3) trending strongly. In addition, we are renewing our in-house e-commerce app to improve its functionality, with the aim of increasing customer lifetime value through growth in app users and expansion of cross-users through OMO initiatives on the app.」
In addition to confirming the results of its member program, the company relaunched its own e-commerce app with improved functionality and advanced to the stage of seeking to expand app users and cross-channel users. - FY2024AdvancedAnnual report
「To apply the customer-service and sales capabilities of its store staff online, the company increased posts of styling content, product introduction comments and videos on its own e-commerce site.」
Throughout the fiscal year, the company intensified OMO initiatives that extended store staff's customer-service capabilities to its own e-commerce site, strengthening sales through both stores and online channels. - FY2024-Q3AdvancedAnnual report
「As part of its OMO initiatives, alongside operating the membership program revised in summer 2023, the Company is also redeveloping its proprietary e-commerce app to improve its functionality.」
Under its OMO initiatives, in addition to operating the revised member program, the company is advancing a new concrete measure: redevelopment of its own e-commerce app. - FY2024-Q2AdvancedAnnual report
「The company also continues to advance DX initiatives related to sales, including maintaining a solid number of staff styling posts on its own e-commerce site.」
The company continued operating its OMO and sales-DX initiatives, including revising its member program, providing incentives for customer actions and posting staff styling content, while working to expand customer touchpoints. - FY2024-Q1AdvancedAnnual report
「Sales at the company's own e-commerce site increased substantially to 117.6% of the year-earlier period, supported by sales using inventory allocated from physical stores and other measures.」
The company advanced sales using physical-store inventory allocated to its e-commerce site, and sales at its own e-commerce site reached 117.6% of the year-earlier period. It also revised its member program. - FY2023AdvancedAnnual report
「Under “advancing DX,” the company advanced initiatives to build a foundation for improving productivity in the production process and to enhance customer experience value through digital technology. To build this foundation, it proceeded with preparations to overhaul its core systems, aiming to optimize the production process and improve logistics efficiency through data utilization.」
The company's OMO and e-commerce initiatives advanced to include system modifications to its own e-commerce site, optimization of inventory allocation, sales using allocated physical-store inventory, preparations to overhaul core systems, and expanded SNS and video content. - FY2023-Q3AdvancedAnnual report
「At its own e-commerce site, the company continues addressing issues including system modifications to further improve convenience, optimizing inventory allocation and preparing to allocate physical-store inventory to the e-commerce site. In digital marketing, cross-brand content has been well received and is contributing to sales generated through content. The company has also expanded posts and video distribution by its dedicated SNS department, increasing followers and broadening communication with customers.」
The company is advancing initiatives including system modifications to its own e-commerce site, optimization of inventory allocation, preparations to allocate physical-store inventory to the e-commerce site, cross-brand content, and expanded SNS and video distribution. - FY2023-Q2AdvancedAnnual report
「Under “advancing DX,” the company is introducing a system for centrally managing data from merchandising through production and logistics to improve productivity in the production process. It is also expanding the scale of its own e-commerce site, including through increases in sessions and app downloads. It continues addressing issues by modifying systems and reviewing inventory allocation, among other measures. It is also focusing on marketing through SNS.」
The company's OMO and e-commerce initiatives have been made more concrete through centralized data management from merchandising through production and logistics, expansion of its own e-commerce site, system modifications, review of inventory allocation and SNS marketing. - FY2023-Q1AdvancedAnnual report
「Under “advancing DX,” the company is identifying and addressing issues such as the usability of its new e-commerce site to enhance the value provided to customers, while working to revise its CRM (*) program. To improve internal operating efficiency, it is introducing mechanisms to resolve issues in store and office operations.」
The company has detailed initiatives to improve usability following the relaunch of its own e-commerce site, revise its CRM program, and introduce mechanisms to improve the efficiency of store and office operations. - FY2022AdvancedAnnual report
「As a stepping stone toward further advancement of OMO, the company relaunched its own net e-commerce site in March 2022.」
As a concrete step in advancing OMO, the company relaunched its own net e-commerce site in March 2022. - FY2022-Q3AdvancedAnnual report
「Under DX, the company is building infrastructure and preparing its operating structure for the relaunch of the new in-house net e-commerce site during the fiscal year ending March 2022. It also plans to digitize the supply chain to achieve timely supply of products at appropriate prices, in appropriate quantities and to appropriate locations. The company is gradually overhauling its core systems and other systems covering the full range of merchandise-related operations, from ordering and delivery through inventory management and analysis.」
The company continued building infrastructure and preparing its operating structure for the relaunch of its own net e-commerce site, and newly detailed plans to digitize the supply chain and overhaul core systems covering operations from ordering through analysis. - FY2022-Q2AdvancedAnnual report
「Under DX, in addition to building infrastructure and preparing its operating structure for the relaunch of the new in-house net e-commerce site during the fiscal year ending March 2022, the company is considering service revisions to enhance the value provided to customers and optimizing business processes to improve internal operating efficiency.」
For the relaunch of its own e-commerce site during the fiscal year ending March 2022, the company is advancing infrastructure development and operating-structure preparation, as well as service revisions and business-process optimization. - FY2022-Q1AdvancedAnnual report
「Under DX, the company is steadily building infrastructure and preparing its operating structure for the relaunch of its own net e-commerce site during the fiscal year ending March 2022, using its own infrastructure.」
To bring operation of its own e-commerce site in-house, the company is building its own infrastructure and preparing its operating structure, targeting a relaunch during the fiscal year ending March 2022. - FY2021AdvancedAnnual report
「Under OMO, while developing its own net e-commerce site with a view to bringing operation in-house, the company expanded initiatives including live streaming via SNS and online customer service, responding to changes in customer purchasing behavior.」
The company continued developing its own e-commerce site with a view to bringing operation in-house and expanded live streaming on SNS and online customer service. Same-store net e-commerce sales were 106.8% of the previous fiscal year. - FY2021-Q3AdvancedAnnual report
「Under OMO, while developing its own net e-commerce site with a view to bringing operation in-house, the company expanded initiatives including live streaming via SNS and online customer service, responding to changes in customer purchasing behavior.」
The company continued developing its own e-commerce site with a view to bringing operation in-house, and advanced live streaming on SNS and online customer service from the launch phase to the expansion phase. Same-store net e-commerce sales were 108.5% of the year-earlier period. - FY2021-Q2AdvancedAnnual report
「Under OMO, while developing its own net e-commerce site with a view to bringing operation in-house, the company began initiatives including live streaming via SNS and online customer service, responding to changes in customer purchasing behavior.」
The company continued developing its own e-commerce site with a view to bringing operation in-house, and newly launched live streaming on SNS and online customer service. - FY2021-Q1AdvancedAnnual report
「The functional strategy consists of four pillars: advancing OMO (*), business transformation, personnel transformation and management infrastructure transformation. Under OMO, the company is developing its own net e-commerce site with a view to bringing its operation in-house.」
The company's existing initiatives linking stores and e-commerce have been organized under “advancing OMO,” and development continues to bring operation of its own net e-commerce site in-house. Even while physical stores were closed, same-store net e-commerce sales reached 139.6% of the year-earlier period through inventory consolidation and strengthened promotions. - FY2020AdvancedAnnual report
「Although net e-commerce operations were temporarily suspended due to delays in developing the company's own net e-commerce site, sales were increased by allocating inventory to other shopping sites and conducting timely promotional campaigns.」
In response to the temporary suspension of its own e-commerce site, the company allocated inventory to other shopping sites and conducted promotions. Full-year same-store net e-commerce sales were 116.8% of the previous fiscal year. - FY2020-Q3AdvancedAnnual report
「Although net e-commerce operations were temporarily suspended due to delays in developing the company's own net e-commerce site, sales were increased by allocating inventory to other shopping sites and conducting timely promotional campaigns. At physical stores, the company is increasing the hiring of part-time workers mainly responsible for ancillary tasks such as merchandise management, creating a structure that enables full-time employees to focus on customer service and sales and strengthening sales capabilities. During the cumulative third quarter, standalone same-store sales were 95.7% of the previous fiscal year at physical stores, below the prior year, while net e-commerce sales increased to 119.4%, bringing combined retail and net e-commerce sales to 101.0%.」
The company responded to the temporary suspension of its own e-commerce site by allocating inventory to other shopping sites and conducting promotions. Same-store net e-commerce sales were 119.4% of the year-earlier period, and combined retail and net e-commerce sales were 101.0%. - FY2020-Q2AdvancedAnnual report
「Although net e-commerce operations were temporarily suspended from 12 September due to delays in developing the company's own net e-commerce site, sales were increased by allocating inventory to other shopping sites. At physical stores, the company is increasing the hiring of part-time workers mainly responsible for ancillary tasks such as merchandise management, creating a structure that enables full-time employees to focus on customer service and sales and strengthening sales capabilities. During the cumulative second quarter, standalone same-store sales were 97.9% of the previous fiscal year at physical stores, below the prior year, while net e-commerce sales increased to 120.7%, bringing combined retail and net e-commerce sales to 103.5%.」
In response to the suspension of its own e-commerce site, the company allocated inventory to other shopping sites. Same-store net e-commerce sales were 120.7% of the year-earlier period, and combined retail and net e-commerce sales were 103.5%. The structure under which part-time workers handle ancillary store tasks has also continued. - FY2020-Q1AdvancedAnnual report
「The company continued preparations to overhaul the operating structure of its in-house net e-commerce site, scheduled for the second half of the fiscal year ending March 2020, and will create an environment in which customers can freely choose between physical stores and e-commerce. At physical stores, it is increasing the hiring of part-time workers mainly responsible for ancillary tasks such as merchandise management, creating a structure that enables full-time employees to focus on customer service and sales and strengthening sales capabilities. During the cumulative first quarter, standalone same-store sales were 98.3% of the previous fiscal year at physical stores, below the prior year, while net e-commerce sales increased to 114.5%, bringing combined retail and net e-commerce sales to 102.2%.」
The company plans to overhaul the operating structure of its in-house net e-commerce site in the second half of the fiscal year ending March 2020 and continues preparations. Same-store net e-commerce sales were 114.5% of the year-earlier period, and combined retail and net e-commerce sales were 102.2%. - FY2019AdvancedAnnual report
「Regarding the expansion of e-commerce by leveraging the strengths of physical stores, the company considered services and mechanisms that could contribute to sales through both physical stores and online channels, revised its basic sales policies to reflect the current retail environment, introduced personnel measures supporting diverse work styles and RFID, and addressed staffing shortages by improving store operating efficiency. While strengthening sales capabilities at physical stores, it worked to expand net e-commerce sales. During the consolidated fiscal year, the standalone net e-commerce sales mix rose 1.7 percentage points from the previous fiscal year to 20.0%. In addition, same-store net e-commerce sales increased 21.7% from the previous fiscal year, while same-store retail sales increased 1.6%, with same-store sales exceeding the previous year in both channels.」
The e-commerce sales mix rose 1.7 percentage points to 20.0%, and same-store net e-commerce sales increased 21.7% from the previous fiscal year. The company also indicated preparations to overhaul its in-house net e-commerce site operating structure, targeted for the second half of the fiscal year ending March 2020. - FY2019-Q3AdvancedAnnual report
「The company considered services and mechanisms that could contribute to sales through both physical stores and online channels, revised its basic sales policies to reflect the current retail environment, introduced personnel measures supporting diverse work styles and RFID, and addressed staffing shortages by improving store operating efficiency. While strengthening sales capabilities at physical stores, it worked to expand net e-commerce sales. During the cumulative third quarter, standalone same-store net e-commerce sales increased 20.4% year on year, and the standalone net e-commerce sales mix rose 1.3 percentage points from the year-earlier period to 19.0%.」
The company advanced services benefiting both stores and e-commerce, revised its sales policies, introduced RFID and improved store operating efficiency. Standalone same-store net e-commerce sales increased 20.4% year on year, and the sales mix reached 19.0%. - FY2019-Q2AdvancedAnnual report
「The company considered services and mechanisms that could contribute to sales through both physical stores and online channels, revised its basic sales policies to reflect the current retail environment, introduced personnel measures supporting diverse work styles and RFID, and addressed staffing shortages by improving store operating efficiency. While strengthening sales capabilities at physical stores, it worked to expand net e-commerce sales. During the cumulative second quarter, standalone same-store net e-commerce sales increased 20.3% year on year, and the standalone net e-commerce sales mix rose 1.0 percentage point from the year-earlier period to 19.1%.」
The company advanced services benefiting both stores and e-commerce, revised its sales policies and introduced RFID. Standalone same-store net e-commerce sales increased 20.3% year on year, and the sales mix reached 19.1%. - FY2019-Q1AdvancedAnnual report
「The company considered services and mechanisms that could contribute to sales through both physical stores and online channels, revised its basic sales policies to reflect the current retail environment, introduced personnel measures supporting diverse work styles and RFID, and addressed staffing shortages by improving store operating efficiency. While strengthening sales capabilities at physical stores, it worked to expand net e-commerce sales. During the cumulative first quarter, standalone net e-commerce sales increased 10.6% year on year, and the sales mix rose 1.3 percentage points from the year-earlier period to 18.7%.」
The company advanced services benefiting both physical stores and e-commerce, revised its sales policies and introduced RFID. Standalone net e-commerce sales increased 10.6% year on year, and the sales mix rose 1.3 percentage points to 18.7%. - FY2018AdvancedAnnual report
「In April 2017, the company integrated and relaunched its individual brand websites and the United Arrows online store. It also expanded services such as online hemming, creating an environment in which customers can shop with confidence both in physical stores and through the online store. At the same time, it increased inventory supplied to online stores to minimize lost sales opportunities and conducted promotional activities that supported sales through both physical stores and the online store. As a result, standalone net e-commerce sales for the consolidated fiscal year increased substantially by 16.4% from the previous fiscal year.」
The company integrated its websites, expanded online hemming services and inventory supply, and conducted promotions linking stores and online channels. Full-year standalone net e-commerce sales increased 16.4% from the previous fiscal year. - FY2018-Q3AdvancedAnnual report
「Regarding “improving profitability through the expansion of net e-commerce sales,” the company integrated and relaunched its individual brand websites and the United Arrows online store in April last year. It also expanded services such as online hemming, creating an environment in which customers can shop with confidence both in physical stores and through the online store. At the same time, it increased inventory supplied to online stores to minimize lost sales opportunities and conducted promotional activities that supported sales through both physical stores and the online store. As a result, standalone net e-commerce sales for the cumulative third quarter increased substantially by 20.8% year on year.」
The company continued integrating its websites, expanding online hemming services and inventory supply, and conducting promotions linking physical stores and the online store. Standalone net e-commerce sales increased 20.8% year on year. - FY2018-Q2AdvancedAnnual report
「In April this year, the company integrated and relaunched its individual brand websites and the United Arrows online store. It also expanded services such as online hemming, creating an environment in which customers can shop with confidence both in physical stores and through the online store. At the same time, it increased inventory supplied to online stores to minimize lost sales opportunities and conducted promotional activities that supported sales through both physical stores and the online store. As a result, standalone net e-commerce sales for the cumulative second quarter increased substantially by 21.0% year on year.」
The company continued integrating its websites, expanding online hemming services, and increasing inventory supply and promotional activities. Standalone net e-commerce sales increased 21.0% year on year. - FY2018-Q1AdvancedAnnual report
「In April this year, the company integrated and relaunched its individual brand websites and the United Arrows online store. It also expanded services such as online hemming, creating an environment in which customers can shop with confidence both in physical stores and through the online store. At the same time, it increased inventory supplied to online stores to minimize lost sales opportunities and conducted promotional activities that supported sales through both physical stores and the online store. As a result, standalone net e-commerce sales for the cumulative first quarter rose substantially to 122.7% of the year-earlier period.」
The company integrated and relaunched its brand websites and online store, expanded online hemming services, and increased inventory supply and promotional activities. Standalone net e-commerce sales rose to 122.7% of the year-earlier period. - FY2017RaisedAnnual report
「Consolidated e-commerce sales mix: 25–30% (currently approximately 16%)」
In addition to reporting growth in net e-commerce sales, the company specified a long-term KPI of a 25–30% e-commerce sales mix. It has also expanded the measures to achieve this target, including building inventory, SNS promotions, reviewing the sales-staff evaluation system, expanding e-commerce-only merchandise and integrating and relaunching its websites. - FY2017-Q3AdvancedAnnual report
「By increasing inventory supplied to online stores, particularly for best-selling products, the company reduced lost sales opportunities. As a result, standalone net e-commerce sales for the cumulative third quarter increased 24.2% year on year. In August, the company integrated its in-house house-card members and online-store members and centralized its points service, contributing to increases in the number of members and sales.」
Net e-commerce sales increased 24.2% year on year, reflecting the effects of increased inventory supply and higher membership and sales following the integration of members and centralization of the points service. - FY2017-Q2AdvancedAnnual report
「By increasing inventory supplied to online stores, particularly for best-selling products, the company reduced lost sales opportunities. As a result, standalone net e-commerce sales for the cumulative second quarter increased 23.8% year on year. In August, the company integrated its in-house house-card members and online-store members and centralized its points service, improving convenience.」
Net e-commerce sales increased 23.8% year on year, and the company also integrated its house-card and online-store members and centralized its points service. - FY2017-Q1AdvancedAnnual report
「By increasing inventory supplied to online stores, particularly for best-selling products, the company reduced lost sales opportunities. As a result, standalone net e-commerce sales for the cumulative first quarter increased 26.4% year on year. The company also proceeded with preparations to integrate its in-house house-card members and online-store members and centralize its points service in August.」
Standalone net e-commerce sales increased 26.4% year on year as inventory supplied to online stores was increased, and preparations progressed for member integration and the centralization of points services. - FY2016First statedAnnual report
「“Remarkably convenient and easy-to-use e-commerce”」
The company plans to integrate its house-card members and e-commerce members, integrate its apps, increase inventory allocation to e-commerce stores, and introduce a sales-staff evaluation system that guides customers from stores to e-commerce.