Development of Star Sales Associates and Customer-Service Guidance Through OJT
First written in FY2017-Q3. 5 of 14 entries say "Restated". Latest entry: FY2025.
Gyet moved to the "Worse" side of this theme in 2018.
9 other companies' latest entry also says "Restated".
- FY2025RestatedAnnual report
「We will use internal digital tools in human resource development, which is essential to corporate growth, to improve the efficiency of employee training and standardize operations, while promoting the creation of a workplace that is comfortable for employees.」
The company continues to improve the efficiency of employee training, standardize operations and create a more comfortable workplace using digital tools. - FY2024AdvancedAnnual report
「We worked to improve the sales capabilities of all staff by reviewing the internal qualification system for part-time employees and distributing information through internal digital tools to create an environment in which customers can shop more easily, including sharing key points for merchandising displays and product knowledge.」
The initiatives for training all staff and developing Good Style Advisors progressed to reviewing the qualification system for part-time employees and sharing merchandising and product information through internal digital tools. - FY2024-Q3AdvancedAnnual report
「The company promoted the strengthening of physical stores through measures to energize its workforce, including reviewing the internal qualification system for part-time employees and using social media for staff styling recommendations.」
The initiatives to strengthen human resources and customer service were expanded beyond training for all staff and developing Good Style Advisors to reviewing the internal qualification system for part-time employees and proposing styling ideas through social media. - FY2023-Q3AdvancedAnnual report
「In sales, we promoted staff training through video distribution using digital tools, strengthened development of the in-house “Good Style Advisor” certification in addition to improving the customer-service skills of all staff, and worked to improve store service capabilities and streamline store management. At the same time, we engaged in two-way communication using survey functions, collecting customer feedback and reflecting it in product development.」
The initiatives were expanded beyond training for all staff and development of Good Style Advisors using digital tools to collecting customer feedback through surveys and feeding it back into product development. - FY2023-Q2RestatedAnnual report
「In sales operations, we promoted staff training through video distribution using digital tools, improving customer service skills across the entire staff while also strengthening the development of holders of the company's internal Good Style Advisor qualification」
The company continues to provide training for all staff and develop holders of internal qualifications using digital tools and video distribution. - FY2023-Q1RestatedAnnual report
「In sales operations, we strengthened video-based store management support and staff training using the communication tool connecting stores with headquarters, which was introduced as part of the digital transformation of our stores.」
The company continues to use the tool connecting all stores with headquarters for video-based store management support and staff training. - FY2022AdvancedAnnual report
「As part of the digital transformation of our stores, we introduced a communication tool connecting all stores with headquarters and implemented management reforms to communicate headquarters instructions and product information via video, as well as reforms to employee training using video-based operating manuals.」
The tool connecting all stores with headquarters was advanced to the stage of being used for video-based instructions and product information, operating manuals and employee training. - FY2022-Q3AdvancedAnnual report
「As part of the digital transformation of our stores, we introduced a communication tool connecting all stores with headquarters and used video for employee training and to standardize store operations, thereby improving services.」
The communication tool connecting all stores with headquarters was used for video-based employee training and standardization of store operations, improving services. - FY2022-Q2ReframedAnnual report
「We also introduced a communication tool connecting all stores with headquarters and began full-scale operation to educate store staff and standardize and improve the efficiency of store operations. We will work to restore customer traffic by improving store services.」
The scope of initiatives expanded from customer service training centered on star sales staff and OJT to educating staff across all stores using a tool connecting all stores with headquarters, and standardizing and improving the efficiency of store operations. - FY2020RestatedAnnual report
「Alongside implementing the necessary personnel measures, we will maintain close communication so that our company is a rewarding place to work for employees.」
The company continues to build its organization, including human resource development, job satisfaction and internal communication. - FY2019ReframedAnnual report
「Human resource development is essential to make the above initiatives in merchandising, store operations and store development better and more sustainable. Alongside implementing the necessary personnel measures, we will maintain close communication so that our company is a rewarding place to work for employees.」
The description expanded from customer service training centered on star sales staff and OJT to developing people and the organization, including necessary personnel measures, job satisfaction and internal communication. - FY2018ReframedAnnual report
「To improve customer service standards, we will continue ongoing training and education, including the Jeans Advisor program, and provide services that deliver high customer satisfaction.」
The description of customer service training was expanded from OJT led by star sales staff to ongoing training and education, including the Jeans Advisor program. - FY2017RestatedAnnual report
「OJT (on-the-job training), in which these star sales staff provided customer service training at other stores, was actively implemented and produced positive results.」
The company states that it continued OJT in which star sales staff provided guidance to other stores, producing positive results. - FY2017-Q3First statedAnnual report
「Competition in customer service sales, centered on business-casual jackets, developed many star sales staff. OJT (on-the-job training), in which these star sales staff provided customer service training at other stores, was actively implemented and produced positive results.」
Star sales staff were developed, and OJT was implemented with these staff providing guidance at other stores.