Improving Customer Satisfaction

「In addition, we are actively promoting “buy-and-sell directly to customers” from the customer’s perspective, with the “customer first” slogan at the core of management. To meet increasingly diverse customer needs, we are improving the earnings base by enhancing ancillary services such as warranty and maintenance packages, while strengthening customer follow-up through after-sales services such as vehicle inspections and insurance to expand continuing transactions with customers as “lifelong customers.”」

「Going forward, we will continue to place the “Customer First” slogan at the core of management and actively promote direct retail sales of purchased vehicles from a customer-oriented perspective. In addition, to meet customers’ diversifying needs, we will improve our earnings base by enhancing ancillary services such as warranties and maintenance packages, while strengthening ongoing relationships with customers as “lifetime customers” through after-sales services after delivery, including vehicle inspections and insurance.」

「Under the slogan “Customer First,” we are actively promoting direct retail sales of purchased vehicles, conducting business with customers directly and taking a sincere, customer-oriented approach. By enhancing services such as warranties to meet customers’ diversifying needs, we are increasing ancillary revenue, while expanding after-sales services after delivery, including vehicle inspections and insurance, to strengthen ongoing relationships with customers as “lifetime customers.”」

「In this environment, the Group has been actively promoting direct retail sales of purchased vehicles, under which it purchases vehicles directly from customers and sells them at retail, in its automotive distribution business under the slogan “Customer First.” By enhancing services such as warranties and maintenance packages to meet customers’ diversifying needs, the Group is increasing ancillary revenue, while also expanding after-sales services such as vehicle inspections and insurance to strengthen ongoing relationships with customers.」

「Profit margins have improved as a result of disposing of long-term inventory and other vehicles and strengthening the sourcing of high-quality vehicles. In addition to increasing ancillary revenue by strengthening services addressing customers' increasingly diverse needs, such as warranties and maintenance packages, the company has enhanced after-sales services such as vehicle inspections and insurance and strengthened ongoing transactions with customers after delivery. As a result, sales and gross profit per vehicle improved at each sales location.」

「In its automotive distribution business, our group is actively promoting direct sales of purchased vehicles involving direct transactions with customers under its customer-first slogan. To meet customers' increasingly diverse needs, it is increasing ancillary revenue by strengthening services such as warranties and maintenance packages, while enhancing after-sales services such as vehicle inspections and insurance to continue transactions with customers after delivery and increase lifetime customer value.」

「The company is improving ancillary revenue by strengthening services addressing customers' increasingly diverse needs, such as warranties and maintenance packages. It is also enhancing after-sales services, including vehicle inspections and insurance, to maintain ongoing transactions with customers after delivery.」

「Under its customer-first slogan and based on measures under the new management structure to double vehicle purchases, the company has actively promoted direct sales of purchased vehicles, enhanced its inventory of display vehicles through stronger efforts to list them on internet platforms and price reviews, strengthened ancillary services such as warranties and maintenance and other services addressing diverse customer needs, and worked to increase ancillary revenue.」

「Under its customer-first slogan, our group has focused on customer sales centered on direct sales of purchased vehicles, strengthened the sourcing of high-quality vehicles for direct sale to customers, enhanced ancillary services such as warranties and maintenance and services addressing diverse customer needs, and worked to increase ancillary revenue.」

「Our group respects customers' values, strives to provide prompt and appropriate service, and constantly pursues customer satisfaction.」

「Our group is promoting the sourcing of high-quality vehicles through direct sales of purchased vehicles, which connects customers who want to buy with customers who want to sell, and strengthening sales of high-margin vehicles to customers, in pursuit of its customer-first approach. In addition to expanding customer services, including warranty and maintenance services and partnerships with other companies for services such as car air-conditioning cleaning, it is developing services such as car leasing and rental cars to meet customers' increasingly diverse needs.」

「In this environment, under the customer-first sales policy it has promoted since the previous fiscal year, our group has strengthened the sourcing of high-quality vehicles by expanding direct sales of purchased vehicles and pursued sales initiatives that prioritize quality over volume. It has also increased revenue by strengthening warranty and maintenance services, car air-conditioning cleaning services, and other services promoted since the previous fiscal year.」

「Under the customer-first sales policy it has promoted since the previous fiscal year, the company has focused on customer sales centered on direct sales of purchased vehicles, strengthened the sourcing of high-quality vehicles for direct sale to customers, enhanced warranty and maintenance services, expanded services such as car air-conditioning cleaning to meet increasingly diverse customer needs, and worked to increase ancillary revenue.」

「In this environment, our group has expanded customer services in Japan, including existing cryptocurrency payment, car leasing, rental cars, and warranty and maintenance services, as well as partnerships with other companies for services such as car air-conditioning cleaning, with the aim of achieving the customer-first approach it has promoted since the beginning of the fiscal year.」

「In this environment, our group has promoted a customer-first approach since the beginning of the fiscal year, strengthened the sourcing of high-quality vehicles by expanding direct sales of purchased vehicles, and pursued sales initiatives that prioritize quality over volume. As a result, productivity and efficiency improved, and the average sales price per vehicle increased.」

「There were no significant changes in the issues that our group must address during the cumulative first quarter of the fiscal year.」

「We respect our customers' values, strive to provide prompt and appropriate service, and constantly pursue customer satisfaction.」

「There were no material changes during the nine-month period to the issues that the Group needs to address.」

「There have been no material changes to the issues to be addressed by our Group during the six-month period ended 30 September.」

「We respect our customers' values, strive to provide prompt and appropriate service, and constantly pursue customer satisfaction.」

「There were no material changes during the nine-month period to the issues that the Group needs to address.」

「There have been no material changes to the issues to be addressed by our Group during the six-month period ended 30 September.」

「There were no significant changes in the issues that our group must address during the cumulative first quarter of the fiscal year.」

「We respect our customers' values, strive to provide prompt and appropriate service, and constantly pursue customer satisfaction.」

「There were no material changes during the nine-month period to the issues that the Group needs to address.」

「There have been no material changes to the issues to be addressed by our Group during the six-month period ended 30 September.」

「The company will secure sales personnel to strengthen earnings from its core used-car purchasing and sales business and improve customer satisfaction.」