Rapidly Reflecting Customer Feedback in Sales and Investing in Operating Efficiency and Quality Improvement

「The company promoted reductions in energy costs in store operations and labor saving and more efficient operations through the use of digital technology, while focusing on limiting increases in operating-related costs such as personnel expenses.」

「The company migrated its systems to the cloud after taking costs and security into consideration. The related investment amounted to ¥28 million.」

「The company is promoting the introduction of an "unmanned operating mode" using self-checkout systems at POS registers, extending operating hours into nights and holidays after staffed hours end while keeping operating costs under control.」

「The company switched some time periods that had previously been outside operating hours to unmanned operation dedicated to self-checkout in order to contain labor and other costs. This has extended operating hours at low cost.」

「During the consolidated fiscal year, the company invested ¥9 million in software development for a simplified POS system. It also made ¥10 million in capital investment in new stores.」

「The company has begun installing small unmanned convenience stores at lower cost than before by developing and deploying smartphone-sized payment terminals capable of handling various cashless payment methods.」

「For its Smart Store business, the company will further strengthen cost controls, primarily by developing systems in-house, and leverage its distinctive sales royalty system and the integrated manufacturing-and-sales system supporting it to advance openings within factories and offices, hospitals and universities.」

「Development of new POS terminals for self-checkout and other system investments　168,000　June 2023–February 2025」

「In the sales division, the company reviewed store operating costs by revising store-visit procedures and digitizing communication tools with franchisees, and worked to introduce delivery services and diversify store-opening formats as measures to offset the sales decline caused by COVID-19.」

「In the sales division, the company reduced store operating costs by reviewing store-visit procedures and digitizing communication tools with franchisees, and advanced the introduction of unmanned stores and delivery services as measures to offset the sales decline caused by COVID-19.」

「As sales initiatives, the company newly adopted the “d POINT” service provided by NTT DOCOMO, Inc. to improve customer convenience, introduced a multi-point system alongside the already adopted Rakuten Points, and regularly ran point campaigns to attract customers.」

「To improve the sales capabilities of individual stores, the company provided store guidance tailored to each store’s challenges and sales level, including ordering support to raise its challenge category, infrastructure development to attract customers and address food loss, and the introduction of self-checkout to improve labor-hour efficiency.」

「In response to difficulties securing staff and to limit store cost burdens, the company experimentally introduced self-checkout at some stores, helping to maintain their operations.」

「The company additionally introduced LINE Pay, Origami Pay and au PAY to diversify payment methods, and switched to a new POS system with semi-self-checkout functionality to address staff shortages.」

「To achieve this, the company needs to develop systems and sales floors that can give concrete form to franchisee needs and reflect customer opinions in sales more quickly, while reducing the human workload through greater operational efficiency.」

「On the sales front, the company proposed products tailored to each location, developed sales floors suited to the trade area and customer base, and worked to improve customer satisfaction.」

「To achieve this, the company needs to develop systems and sales floors that can give concrete form to franchisee needs and reflect customer opinions in sales more quickly, while reducing the human workload through greater operational efficiency.」

「To achieve this, the company needs to develop systems that can reflect customer opinions in sales more quickly, improve the accuracy of store openings, reduce costs through greater operational efficiency, and invest in developing higher-quality products.」