Komori
Kan-Nanmaru (7585) · FactFirst stated

Direct Link Between Customer Experience and Business Performance in the BtoC Business

First written in FY2026. . Latest entry: FY2026.

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Same theme, other companies
Driving business performance through the customer experience at B2C storesA theme 1 companies write about · 0 as a headwind · 1 as a tailwind

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  1. FY2026First statedAnnual report

    「The company’s business is 100% BtoC, and improving the customer experience at its stores directly impacts its performance.」

    The company has disclosed for the first time that, as a premise of its human capital strategy, its business is 100% BtoC and its store-based customer experience directly impacts performance.
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