Restoring Trust and Strengthening Crisis Management Systems Following the Foreign Material Contamination Issue
First written in FY2017-Q3. 4 of 8 entries say "Restated". Latest entry: FY2023.
No other company in this theme has enough history to compare yet.
- FY2023AdvancedAnnual report
「Restoring QSC across all stores and providing a safe and secure dining environment」
The themes of restoring trust and food safety following the foreign-object contamination issue have again been translated into concrete measures: rebuilding QSC across all stores, training, and preparing and enforcing manuals. - FY2020-Q2RestatedAnnual report
「Based on the environment surrounding our group and our medium- to long-term management strategy, with the corporate objective of achieving long-term and stable growth in corporate value, we pursued measures aimed at realizing food safety and security and “New Kourakuen” under a four-pillar strategy of “reform of taste,” “a fundamental shift in marketing methods,” “utilization of owned assets and optimization of the store portfolio,” and “a leaner management structure.”」
Ensuring food safety and security continues as part of the 4-pillar initiative toward the “New 幸楽苑” concept. - FY2019-Q3RestatedAnnual report
「We have advanced initiatives to ensure food safety and security and toward the “New 幸楽苑” concept.」
Reforms to ensure food safety and security and toward the “New 幸楽苑” concept continue. - FY2019-Q2RestatedAnnual report
「We have advanced initiatives to ensure food safety and security and toward the “New 幸楽苑” concept.」
Ensuring food safety and security continues as part of the 3 transformations toward the “New 幸楽苑” concept. - FY2019-Q1RestatedAnnual report
「Based on the environment surrounding our group and our medium- to long-term management strategy, with the corporate objective of achieving long-term and stable growth in corporate value, we pursued measures aimed at realizing food safety and security and “New Kourakuen,” under three transformation themes: “a leaner management structure,” “reform of taste,” and “monetizing assets.”」
Reforms including food safety and security and the restoration of trust continue as initiatives under the 3 transformations and toward the “New 幸楽苑” concept. - FY2018AdvancedAnnual report
「With food safety and security as our top priority, we will work to restore customer trust. In addition, with restoring the trust of all stakeholders and achieving long-term, stable growth in corporate value as corporate objectives, we are promoting fundamental reviews of the management control system, revitalization of existing stores through quality reform, a review of the store operating structure and the development of new formats」
Restoring trust has been positioned as an issue for all stakeholders, not only customers, and the scope of the response has been expanded to reforms in management control, quality, store operations and new formats. - FY2017AdvancedAnnual report
「In addition, in response to problems caused by foreign objects in stores, we have worked to ensure food safety and security and strengthen the crisis management system by reviewing, removing and improving cooking equipment, fixtures, supplies and consumables in stores; expanding production of store ingredients at our own factories to reduce in-store cooking work; strengthening store audits by the Internal Audit Office; and ensuring the effectiveness of organized crisis management led by the newly established Crisis Management Office.」
In response to the foreign-object contamination issue, the company reviewed equipment and supplies, expanded production at its own factories, strengthened store audits and implemented an organized response through the newly established Crisis Management Office. - FY2017-Q3First statedAnnual report
「In response to problems caused by foreign objects found in products at stores, the company has worked to restore customer trust as its top priority, achieve food safety and security, and strengthen its crisis management framework.」
Following the foreign-object contamination issue, the company has identified restoring trust as its top priority and has specifically designated food safety and security and strengthening the crisis management system as new response priorities.