Improving store operating quality through rigorous implementation of basic practices
First written in FY2020-Q1. 18 of 22 entries say "Restated". Latest entry: FY2026.
0 other companies' latest entry also says "Reframed".
- FY2026ReframedAnnual report
「Rather than providing merely standardized “service,” we aim to provide customer service with an awareness of “hospitality,” taking it a step further, and to build deeper “customer-centered” service.」
The company has broadened its messaging from consistently executing basic practices such as greetings and customer service, and providing service unconstrained by manuals, to deeper customer-centered service with an emphasis on “hospitality.” - 2026-04-15AdvancedRevision of earnings forecasts
「We will create visually appealing sales floors, propose selected products, provide product information using POP displays, and use digital signage to show videos conveying the appeal of ingredients and suggesting ways to eat them, thereby promoting sales-floor development that appeals to customers' emotions (the emotional value of the sales floor)」
In addition to existing time-of-day-based sales-floor management, the company describes specific operating measures to enhance the emotional value of the sales floor. - FY2025-H1RestatedAnnual report
「We rigorously manage store displays by time of day to prevent out-of-stocks and ensure that the products customers need, in the quantities they need, are available when they need them, while creating stores that satisfy customers across service, quality, and merchandising.」
The company continues store operations that prevent out-of-stocks through store-display management by time of day and improve service, quality, and merchandising overall. - FY2025-Q1RestatedAnnual report
「To improve customer service, we are working to build “customer-centered” service that is not constrained by manuals. We will also rigorously manage store displays by time of day, aiming to ensure that the products customers need, in the quantities they need, are available when they need them.」
In addition to the consistent execution of established basic practices, the company continues to provide customer-centered service and secure necessary products through store-display management by time of day. - FY2024AdvancedAnnual report
「The stores have raised merchandising standards by returning to the roots of retailing and making thorough execution of “greetings” and “cleanliness,” prevention of “out-of-stocks,” and creating displays that actively promote products their operating policies. This has included continuing to conduct the Smile Campaign, enforce hygiene management based on cleaning and hygiene manuals, and rigorously manage inventory during peak periods using a list of products that must not be out of stock.」
The company states that it implemented specific store operating measures, including the Smile Campaign, hygiene manuals, and peak-period management using an out-of-stock prevention list, in addition to consistently executing basic practices. - FY2024-Q3RestatedAnnual report
「We are working to ensure that the basics are consistently practiced, namely “greetings,” “customer service,” “freshness management and cleanliness,” and “avoiding out-of-stocks,” so that customers in the local community are satisfied.」
The company continues store operations based on greetings, customer service, freshness management and cleanliness, and prevention of out-of-stocks. - FY2024-Q2RestatedAnnual report
「We are working to ensure that the basics are consistently practiced, namely “greetings,” “customer service,” “freshness management and cleanliness,” and “avoiding out-of-stocks,” so that customers in the local community are satisfied.」
The company continues store operations based on greetings, customer service, freshness management and cleanliness, and prevention of out-of-stocks. - FY2024-Q1RestatedAnnual report
「We are working to ensure that the basics are consistently practiced, namely “greetings,” “customer service,” “freshness management and cleanliness,” and “avoiding out-of-stocks,” so that customers in the local community are satisfied.」
The company continues store operations based on greetings, customer service, freshness management and cleanliness, and prevention of out-of-stocks. - FY2023RestatedAnnual report
「We are working to ensure that the basics are consistently practiced, namely “greetings,” “customer service,” “freshness management and cleanliness,” and “avoiding out-of-stocks,” so that customers in the local community are satisfied.」
The company continues store operations based on greetings, customer service, freshness management and cleanliness, and prevention of out-of-stocks. - FY2023-Q3RestatedAnnual report
「We are working to ensure that the basics are consistently practiced, namely “greetings,” “customer service,” “freshness management and cleanliness,” and “avoiding out-of-stocks,” so that customers in the local community are satisfied.」
The company continues store operations based on greetings, customer service, freshness management and cleanliness, and prevention of out-of-stocks. - FY2023-Q2RestatedAnnual report
「We are working to ensure that the basics are consistently practiced, namely “greetings,” “customer service,” “freshness management and cleanliness,” and “avoiding out-of-stocks,” so that customers in the local community are satisfied.」
The company continues to operate its stores based on greetings, customer service, freshness management and cleanliness, and prevention of out-of-stocks as the basics of conduct. - FY2022RestatedAnnual report
「We are working to ensure that the basics are consistently practiced, namely “greetings,” “customer service,” “freshness management and cleanliness,” and “avoiding out-of-stocks,” so that customers in the local community are satisfied.」
The company continues store operations based on greetings, customer service, freshness management and cleanliness, and prevention of out-of-stocks. - FY2022-Q3RestatedAnnual report
「We are working to ensure that the basics are consistently practiced, namely “greetings,” “customer service,” “freshness management and cleanliness,” and “avoiding out-of-stocks,” so that customers in the local community are satisfied.」
The company continues to operate its stores based on greetings, customer service, freshness management and cleanliness, and prevention of out-of-stocks as the basics of conduct. - FY2022-Q2RestatedAnnual report
「We make the consistent execution of the basics, namely “greetings,” “customer service,” “freshness management and cleanliness,” and “avoiding out-of-stocks,” the foundation of our conduct and work to ensure that customers in the local community are satisfied.」
The company continues to operate its stores based on greetings, customer service, freshness management and cleanliness, and prevention of out-of-stocks as the basics of conduct. - FY2022-Q1RestatedAnnual report
「We are working to ensure that the basics are consistently practiced, namely “greetings,” “customer service,” “freshness management and cleanliness,” and “avoiding out-of-stocks,” so that customers in the local community are satisfied.」
The company continues to operate its stores based on greetings, customer service, freshness management and cleanliness, and prevention of out-of-stocks as the basics of conduct. - FY2021RestatedAnnual report
「We make the consistent execution of the basics, namely “greetings,” “customer service,” “freshness management and cleanliness,” and “avoiding out-of-stocks,” the foundation of our conduct and work to ensure that customers in the local community are satisfied.」
The company continues store operations based on greetings, customer service, freshness management and cleanliness, and prevention of out-of-stocks. - FY2021-Q3RestatedAnnual report
「We are working to ensure that the basics, namely “greetings,” “customer service,” “freshness management and cleanliness,” and “avoiding out-of-stocks,” are consistently practiced so that customers in the local community are satisfied.」
The company continues store operations based on greetings, customer service, freshness management and cleanliness, and prevention of out-of-stocks. - FY2021-Q2RestatedAnnual report
「We are working to ensure that the basics are consistently practiced, namely “greetings,” “customer service,” “freshness management and cleanliness,” and “avoiding out-of-stocks,” so that customers in the local community are satisfied.」
The company continues to operate its stores based on greetings, customer service, freshness management and cleanliness, and prevention of out-of-stocks as the basics of conduct. - FY2021-Q1RestatedAnnual report
「We are working to ensure that the basics are consistently practiced, namely “greetings,” “customer service,” “freshness management and cleanliness,” and “avoiding out-of-stocks,” so that customers in the local community are satisfied.」
The company continues to operate its stores based on greetings, customer service, freshness management and cleanliness, and prevention of out-of-stocks as the basics of conduct. - FY2020-Q3RestatedAnnual report
「We are working to ensure that the basics are consistently practiced, namely “greetings,” “customer service,” “freshness management and cleanliness,” and “avoiding out-of-stocks,” so that customers in the local community are satisfied.」
The company continues to operate its stores based on greetings, customer service, freshness management and cleanliness, and prevention of out-of-stocks as the basics of conduct. - FY2020-Q2RestatedAnnual report
「We are working to ensure that the basics are consistently practiced, namely “greetings,” “customer service,” “freshness management and cleanliness,” and “avoiding out-of-stocks,” so that customers in the local community are satisfied.」
The company continues to operate its stores based on greetings, customer service, freshness management and cleanliness, and prevention of out-of-stocks as the basics of conduct. - FY2020-Q1First statedAnnual report
「We are working to ensure that the basics are consistently practiced, namely “greetings,” “customer service,” “freshness management and cleanliness,” and “avoiding out-of-stocks,” so that customers in the local community are satisfied.」
The company has for the first time explicitly described measures for store operations based on greetings, customer service, freshness management and cleanliness, and prevention of out-of-stocks as the basics of conduct.