Growing new contracts and lowering churn through sales and customer success
First written in FY2021-Q3. 15 of 17 entries say "Advanced", first in FY2021. Latest entry: FY2026-H1.
The whole theme swung hardest in 2026: 1 of 6 companies on the "Worse" side.
2 other companies' latest entry also says "Restated".
- FY2026-H1RestatedAnnual report
「In the legal media business, centered on the “ベンナビ” series of attorney portal sites, the Company has worked to acquire new customers, review contract terms to increase revenue per customer and reduce churn.」
The existing sales and customer-retention initiatives of new customer acquisition, contract-term reviews and churn reduction have continued. - 2026-03-12AdvancedEarnings
「In Legal Media, in addition to acquiring new customers, we worked to review contract terms and reduce the cancellation rate in order to increase revenue per customer.」
In addition to acquiring new customers, the company continued reviewing contract terms and reducing the cancellation rate. The number of listed customers increased to 1,204, while the number of listing slots decreased 0.1% from the end of the previous fiscal year to 3,295. - FY2025AdvancedAnnual report
「In the core legal media business, the Company continued to acquire new customers, reduce churn and secure additional orders from existing customers. As a result, as of October 2025, listing slots totaled 3,332, up 5.9% year on year, and listing customers totaled 1,191, up 3.3%, representing steady net growth. In addition, efforts to increase the value added of the services as the platform's customer-acquisition capabilities improved contributed to higher average prices.」
In addition to new customer acquisition, churn reduction and additional orders, higher average prices resulting from increased value added were confirmed. Listing slots totaled 3,332 and listing customers 1,191. - FY2025-H1AdvancedAnnual report
「In the media business, the Group's principal business, the legal media business promoted new customer acquisition and focused on reducing churn and securing additional orders from existing customers. As a result, the number of listing slots as of April 2025 was 3,414, up 29.9% year on year, and the number of listing customers was 1,191, up 13.1%, reflecting steady growth.」
The Company continued initiatives to acquire new customers, reduce churn and secure additional orders, increasing April 2025 listing slots to 3,414 and listing customers to 1,191. - FY2024AdvancedAnnual report
「In the media business, the Group's principal business, the legal media business promoted new customer acquisition and focused on reducing churn and securing additional orders from existing customers. As a result, the number of listing slots as of October 2024 was 3,146, up 30.3% year on year, and the number of listing customers was 1,153, up 17.3%, reflecting steady growth.」
The Company continued initiatives to acquire new customers, reduce churn and secure additional orders, increasing listing slots to 3,146 and listing customers to 1,153. Sales of higher-priced products also began. - FY2024-Q2AdvancedAnnual report
「In the media business, the Group's principal business, the legal media business promoted new customer acquisition and focused on reducing churn and securing additional orders from existing customers. As a result, the number of listing slots as of April 2024 was 2,629, up 20.1% year on year, and the number of listing customers was 1,053, up 17.4%, reflecting steady growth.」
The Company continued initiatives to acquire new customers, reduce churn and secure additional orders, increasing listing slots to 2,629 and listing customers to 1,053. - FY2024-Q1AdvancedAnnual report
「In the legal media business, which accounts for most of the Group's revenue, the Company promoted new customer acquisition and focused on reducing churn and securing additional orders from existing customers. As a result, the number of listing slots as of January 2024 was 2,456, up 17.3% year on year, and the number of listing customers was 1,001, up 20.6%, reflecting steady growth.」
The Company continued initiatives to acquire new customers, reduce churn and secure additional orders, increasing January 2024 listing slots to 2,456 and listing customers to 1,001. - FY2023AdvancedAnnual report
「In the legal media business, which accounts for most of the Group's revenue, the Company promoted new customer acquisition and focused on reducing churn and securing additional orders from existing customers. As a result, the number of listing slots as of October 2023 was 2,415, up 25.5% year on year, and the number of listing customers was 983, up 27.8%, reflecting steady growth.」
The Company continued initiatives to acquire new customers, reduce churn and secure additional orders, increasing listing slots to 2,415 and listing customers to 983. - FY2023-Q3AdvancedAnnual report
「In the legal media business, which accounts for most of the Group's revenue, the Company promoted new customer acquisition and focused on reducing churn and securing additional orders from existing customers. As a result, the number of listing slots as of July 2023 was 2,347, up 28.7% year on year, and the number of listing customers was 940, up 30.0%, reflecting steady growth.」
The Company continued initiatives to acquire new customers, reduce churn and secure additional orders, increasing listing slots to 2,347 and listing customers to 940. - FY2023-Q2AdvancedAnnual report
「In the legal media business, which accounts for most of the Group's revenue, the Company promoted new customer acquisition and focused on reducing churn and securing additional orders from existing customers. As a result, the number of listing slots as of April 2023 was 2,189, up 29.1% year on year, and the number of listing customers was 897, up 31.1%, reflecting steady growth.」
The Company continued initiatives to acquire new customers, reduce churn and secure additional orders, increasing listing slots to 2,189 and listing customers to 897. - FY2023-Q1AdvancedAnnual report
「In the legal media business, which accounts for most of the Group's revenue, the Company promoted new customer acquisition through sales activities and focused on reducing churn and securing additional orders from existing customers by strengthening customer success activities providing post-contract customer support. As a result, the number of listing slots as of January 2023 was 2,094, up 29.2% year on year, and the number of listing customers was 830, up 32.4%, reflecting steady growth.」
The Company continued sales, customer success and additional-order initiatives, increasing listing slots to 2,094 and listing customers to 830. - FY2022AdvancedAnnual report
「In the legal media business, which accounts for most of the Group's revenue, the Company promoted new customer acquisition through sales activities and focused on reducing churn and securing additional orders from existing customers by strengthening customer success activities providing post-contract customer support. As a result, the number of listing slots as of October 2022 was 1,925, up 30.2% year on year, and the number of listing customers was 769, up 29.0%, reflecting steady growth.」
The Company continued its initiatives in sales, customer success and additional orders, increasing listing slots and listing customers to record-high levels. - FY2022-Q3AdvancedAnnual report
「In the legal media business, which accounts for most of the Group's revenue, the Company focused on increasing new contracts, reducing churn and securing additional orders from existing customers by strengthening sales activities and customer success initiatives providing post-contract customer support. As a result, the number of listing slots as of July 2022 was 1,823, up 28.9% year on year, and the number of listing customers was 723, up 30.3%, reflecting steady growth.」
In addition to sales and customer success activities, the Company focused on additional orders from existing customers, increasing listing slots to 1,823 and listing customers to 723. - FY2022-Q2AdvancedAnnual report
「In the legal media business, which accounts for most of the Group's revenue, the Company focused on increasing new contracts and reducing churn by strengthening customer success activities providing post-contract customer support, in addition to sales activities. As a result, the number of listing slots as of April 2022 was 1,696, up 21.0% year on year, and the number of listing customers was 684, up 26.0%, reflecting steady growth.」
The Company continued to strengthen sales and customer success activities, increasing listing slots to 1,696 and listing customers to 684. - FY2022-Q1AdvancedAnnual report
「In the legal media business, which accounts for most of the Group's revenue, the Company focused on increasing new contracts and reducing churn by strengthening sales activities and customer success initiatives providing post-contract customer support. As a result, the number of listing slots as of January 2022 was 1,621, up 20.0% year on year, and the number of listing customers was 627, up 22.0%, reflecting steady growth.」
The Company continued to strengthen sales and customer success activities, increasing listing slots to 1,621 and listing customers to 627. - FY2021AdvancedAnnual report
「In the legal media business, which accounts for most of the Group's revenue, the Company focused on increasing new contracts and reducing churn by strengthening sales activities and customer success initiatives providing post-contract customer support. As a result, the number of listing slots as of October 2021 was 1,478, up 15.8% year on year, and the number of listing customers was 596, up 23.7%, reflecting steady growth.」
Strengthened sales and customer success activities increased listing slots and listing customers year on year. The churn rate also declined to 2.0% in the year ended October 2021 from 2.2% in the year ended October 2020. - FY2021-Q3First statedAnnual report
「In the legal media business, which accounts for most of the Group's revenue, the Company focused on increasing new contracts and reducing churn by strengthening sales activities and customer success initiatives providing post-contract customer support. As a result, the number of listing slots as of July 2021 was 1,414, up 11.3% year on year, and the number of listing customers was 555, up 22.8%, reflecting steady growth.」
Measures to increase new contracts and reduce churn through sales and post-contract support were reported together with the numbers of listing slots and listing customers.