Improving IFA Satisfaction
First written in FY2021. 6 of 10 entries say "Restated". Latest entry: 2026-08-14.
3 other companies' latest entry also says "Advanced".
- 2026-08-14AdvancedFinancial results presentation
「• According to the results of the survey conducted last year, responses of “very satisfied” and “generally satisfied” totaled 80%. Meanwhile, responses of “somewhat dissatisfied” and “very dissatisfied” totaled only 2%.」
Provides numerical survey results for IFA satisfaction in addition to the previous policy explanations. - FY2026RestatedAnnual report
「The company believes that putting customers first cannot be achieved without IFA satisfaction.」
The company continues to pursue the idea of using the emotional and financial fulfillment of IFAs to improve customer satisfaction, assets under intermediation, the number of IFAs and earnings. - FY2025RestatedAnnual report
「The Group believes that it cannot put customers first unless IFAs are fulfilled both emotionally and financially. It understands that improving the satisfaction of its affiliated IFAs will help maintain and improve customer satisfaction and is expected to increase assets under intermediation, while referrals of prospective IFAs from existing contracted IFAs are expected to increase the number of IFAs, thereby contributing to higher Group earnings.」
The company continues to pursue the idea of using the emotional and financial fulfillment of IFAs to improve customer satisfaction, assets under intermediation, the number of IFAs and earnings. - FY2023RestatedAnnual report
「The Group believes that it cannot put customers first unless IFAs are fulfilled both emotionally and financially. It understands that improving the satisfaction of its affiliated IFAs will help maintain and improve customer satisfaction and is expected to increase assets under intermediation, while referrals of prospective IFAs from existing contracted IFAs are expected to increase the number of IFAs, thereby contributing to higher Group earnings.」
The company continues to pursue the idea of using higher IFA satisfaction to improve customer satisfaction, assets under intermediation, the number of IFAs and earnings. - FY2022-Q3RestatedAnnual report
「By enhancing the value of the platform it provides to IFAs and improving the satisfaction of affiliated IFAs」
The company continues to pursue a policy of improving IFA satisfaction by enhancing the value of the platform. No numerical measure of satisfaction itself is provided. - FY2022-Q2RestatedAnnual report
「The company has worked to increase the number of affiliated IFAs and assets under intermediation by enhancing the value of the platform it provides to IFAs and improving the satisfaction of affiliated IFAs.」
The company reaffirms its policy of improving the satisfaction of affiliated IFAs by enhancing the value of the IFA platform. No numerical measure of satisfaction itself is provided. - FY2022-Q1RestatedAnnual report
「The company has worked to improve the satisfaction of affiliated IFAs by raising their awareness of the importance and necessity of earning customers' trust and increasing assets, providing materials and sales tools necessary to gain customer trust, and offering training opportunities to improve their skills as IFAs. These efforts have supported the continued expansion of the company's business foundation and scale.」
The company continues to pursue a policy of improving IFA satisfaction through awareness-building on customer trust, the provision of materials, sales tools and training opportunities. No numerical measure of satisfaction itself is provided. - FY2021First statedAnnual report
「① Improving IFA satisfaction」
The company indicates that improving IFA satisfaction will lead to higher customer satisfaction, assets under intermediation, the number of IFAs and earnings. It states that it will place importance on the proportion of respondents in the top 2 boxes for overall satisfaction in its IFA survey.