Strengthening Recurrence Prevention and the Compliance and Risk Management Framework
First written in FY2016. 11 of 12 entries say "Advanced", first in FY2017. Latest entry: FY2025.
3 other companies' latest entry also says "Advanced".
- FY2025AdvancedAnnual report
「Reflecting on the 2016 fuel-economy and emissions testing issue and the 2018 completion inspection issue, the company continues to implement the following 5 initiatives to ensure that such misconduct never occurs again.」
The company operates recurrence-prevention measures as 5 ongoing initiatives: workplace dialogue with the president, the Remember 5.18 initiative, a quality learning center, the Compliance Handbook and a daily compliance quiz. - FY2024AdvancedAnnual report
「In 2020, based on the Code of Conduct, the company issued a Compliance Handbook setting out in practical terms what people working for the Suzuki Group must and must not do from a compliance perspective, and distributed it to all domestic employees. In addition to the Japanese version, English and Portuguese versions were prepared so that employees of all nationalities could consult and review it as needed in their daily work. In fiscal 2023, the content was reviewed, and the revised second edition was redistributed.」
The Compliance Handbook was reviewed in fiscal 2023 and its second edition was redistributed. The company is continuing to expand its multilingual rollout and maintain awareness among all employees. - FY2023AdvancedAnnual report
「Following a resolution by the Board of Directors on 16 March 2023, the company changed the Corporate Governance Committee's structure from the previous arrangement to one chaired by the president from April 2023, and began operating the committee as the body overseeing risk management as a whole, including compliance.」
The structure of the Corporate Governance Committee responsible for compliance and risk management was changed from April 2023 to one chaired by the president, broadening its oversight to risk management as a whole. - FY2022AdvancedAnnual report
「During the COVID-19 pandemic, compliance training by external instructors for management, including officers, and compliance training by employee level for employees have been conducted primarily online.」
The company has continued and made more concrete its recurrence-prevention measures through training by external instructors for management, training by employee level for employees and online delivery. - FY2021AdvancedAnnual report
「For improper handling in completion inspections, the company implemented a total of 120 recurrence-prevention measures, including management commitment, company-wide awareness reform and improvements to the organizational culture, and reported to the Ministry of Land, Infrastructure, Transport and Tourism in June 2020 that implementation of all measures had been completed. It continues to develop new inspection lines at all four-wheel and two-wheel vehicle plants, pursuing greater ease of inspection and further tightening inspection standards, while working to establish robust systems and awareness.」
While reporting to the Ministry of Land, Infrastructure, Transport and Tourism that all 120 recurrence-prevention measures had been completed, the company moved to the next stage of continuing to develop new inspection lines at all plants and embed awareness. - FY2020AdvancedAnnual report
「In light of the 2018 completion inspection issue following the 2016 fuel-economy and emissions testing issue, and as part of renewed company-wide efforts to establish a culture of compliance, the company distributed a Compliance Handbook to all officers and employees. The handbook sets out standards of conduct relating to compliance and supplements the Suzuki Group Code of Conduct.」
The company distributed a Compliance Handbook supplementing its Code of Conduct to all officers and employees, and expanded its measures to include legal and regulatory training, the "Remember 5.18" initiative involving all divisions, and rules governing internal reporting procedures. - FY2019AdvancedAnnual report
「Strengthening management's commitment to quality assurance; establishing an Inspection Reform Committee to intensively deliberate and implement a fundamental review of inspection operations; strengthening production quality assurance at the Production Headquarters; strengthening the independence of the inspection function and the self-audit framework by establishing an Inspection Headquarters; and developing an audit framework in which the Technology Management Headquarters and the audit function undertake second- and third-line audits」
Following the completion inspection issue, the company expanded its recurrence-prevention measures across organizational, audit and training areas, including the Inspection Reform Committee, Inspection Headquarters, a multilayered audit framework, management training and inspector training. - FY2019-Q2AdvancedAnnual report
「While deeply reflecting on this situation, we will commission outside experts to conduct a thorough investigation and verification, ensuring objectivity and neutrality, covering not only this case but completion inspection operations as a whole, and will work to develop measures to prevent recurrence.」
Following the new inspection case, the company indicated a policy of conducting an objective and neutral investigation and verification by outside experts covering completion inspection operations as a whole, rather than only the individual case, and developing measures to prevent recurrence. - FY2019-Q1AdvancedAnnual report
「To prevent such concerns from arising in future inspections, we will implement ① development of a checking framework, ② development of rules and procedures for conducting tests, ③ thorough training of inspectors and ④ improvements to testing equipment.」
As measures to prevent recurrence following the newly identified inspection case, the company specified 4 areas: the checking framework, rules governing testing procedures, inspector training and testing equipment. - FY2018AdvancedAnnual report
「We incorporate compliance courses into all training programs by employee level, including training for officers and annual training after joining the company. We have also enhanced training on laws and regulations relating to safety and the environment, and are working to deepen engineers' understanding of the laws and regulations they are required to observe in carrying out their duties. In addition, we are raising awareness of compliance relevant to business activities through e-learning and other measures.」
The company translated its recurrence-prevention and compliance measures into training at all levels, safety and environmental law training for engineers, and e-learning. - FY2017AdvancedAnnual report
「Regarding the issue of improper handling of our four-wheel vehicle fuel-economy and emissions testing in ways that differed from government regulations, after reporting the matter to the Ministry of Land, Infrastructure, Transport and Tourism in May 2016, we have undertaken the following 7 measures to prevent recurrence across the company.」
In response to the improper handling, the company implemented 7 measures covering engineer training, clarification of responsibilities, internal checks, equipment improvements, elimination of a closed organizational culture, strengthening of the audit framework and promotion of the internal reporting system, and states that they were implemented promptly and steadily during the fiscal year. - FY2016First statedAnnual report
「Going forward, we will steadily implement measures to prevent recurrence, thoroughly enforce compliance in all operations, and strengthen the risk management framework.」
The company explicitly identifies prevention of recurrence, compliance and risk management as responses to the improper handling.