Strengthening After-Sales Service and O&M Capabilities
First written in FY2016. 7 of 10 entries say "Restated". Latest entry: 2026-08-07.
53 other companies' latest entry also says "Advanced".
- 2026-08-07AdvancedEarnings presentation
「ハードウェアの納入が完了した今後は、システム保守やサポートを中心とした継続的なサービス提供フェーズへと移行し、当社の安定した収益に貢献します。」
従来のアフターサービス・O&M機能の説明から、米国向けAFC案件に伴うO&M契約の獲得と、保守・サポートによる継続的なサービス提供への移行を具体化した。 - FY2018DroppedAnnual report
「現在は上記の基本的な方向性を維持しつつ、2016年4月よりスタートした中期５カ年計画（CA2020（ChallengeAgain 2020）（2016年度～2020年度）の中で、以下の4つの重点課題を掲げております。」
従来の5つの重点課題から4つへ整理され、アフターサービス強化は今期の重点課題としては列挙されていない。製品納入後の修理・導入サービス機能自体は事業内容に記載されている。 - FY2018-Q3RestatedAnnual report
「Against this backdrop, the Group continued to focus on initiatives addressing the five priority challenges of the CA2020 medium-term plan, which began in the previous consolidated fiscal year: planning and expanding sales of new products that lead the industry through innovation; improving customer satisfaction by strengthening after-sales services; establishing a business base overseas; securing customer trust through quality improvements; and improving QCD through greater visibility into projects.」
アフターサービス強化と顧客満足度向上を重点課題として継続している。O&M機能やリモート監視の新たな進捗は記載されていない。 - FY2018-Q2RestatedAnnual report
「Against this backdrop, the Group continued to focus on initiatives addressing the five priority challenges of the CA2020 medium-term plan, which began in the previous consolidated fiscal year: planning and expanding sales of new products that lead the industry through innovation; improving customer satisfaction by strengthening after-sales services; establishing a business base overseas; securing customer trust through quality improvements; and improving QCD through greater visibility into projects.」
アフターサービスの強化と顧客満足度向上を重点課題として継続している。O&M機能やリモート監視の新たな進捗は記載されていない。 - FY2018-Q1RestatedAnnual report
「Against this backdrop, the Group continued to focus on initiatives addressing the five priority challenges of the CA2020 medium-term plan, which began in the previous consolidated fiscal year: planning and expanding sales of new products that lead the industry through innovation; improving customer satisfaction by strengthening after-sales services; establishing a business base overseas; securing customer trust through quality improvements; and improving QCD through greater visibility into projects.」
アフターサービス強化による顧客満足度向上を、CA2020の重点課題として継続している。 - FY2017RestatedAnnual report
「In addition to the Transportation Equipment Business, we will also strengthen after-sales service in the Industrial Equipment Business, including remote monitoring of the condition of delivered products.」
The Group continued its policy of using the O&M center to extend remote monitoring from transportation equipment to industrial equipment. - FY2017-Q3RestatedAnnual report
「During the second quarter, the Group continued to focus on initiatives addressing the five priority challenges of the CA2020 medium-term plan: planning and expanding sales of new products that lead the industry through innovation; improving customer satisfaction by strengthening after-sales services; establishing a business base overseas; securing customer trust through quality improvements; and improving QCD through greater visibility into projects.」
アフターサービス強化による顧客満足度向上を、引き続きCA2020の重点課題として掲げている。 - FY2017-Q2RestatedAnnual report
「During the second quarter, the Group continued to focus on initiatives addressing the five priority challenges of the CA2020 medium-term plan: planning and expanding sales of new products that lead the industry through innovation; improving customer satisfaction by strengthening after-sales services; establishing a business base overseas; securing customer trust through quality improvements; and improving QCD through greater visibility into projects.」
アフターサービス強化による顧客満足度向上を、引き続きCA2020の重点課題として掲げている。 - FY2017-Q1RestatedAnnual report
「当期よりスタートいたしました中期５カ年計画「CA2020」の重点課題である「アフターサービスの強化によるお客様満足度の向上」」
アフターサービス強化をCA2020の重点課題として再掲。 - FY2016First statedAnnual report
「Improving customer satisfaction by strengthening after-sales service」
The Group established an O&M center and strengthened its resources. It planned to expand remote condition monitoring of delivered products from the Transportation Equipment Business to the Industrial Equipment Business as well.