Strengthening Counseling Functions in Response to Rising Delinquencies
First written in FY2020. 5 of 8 entries say "Restated". Latest entry: FY2026.
The whole theme swung hardest in 2023: 8 of 30 companies on the "Worse" side.
0 other companies' latest entry also says "Advanced".
- FY2026AdvancedAnnual report
「Although operating expenses increased due to higher collection agency fees paid to member stores and higher bad-debt-related expenses, we worked to improve the efficiency of collection operations, including reviewing recurring expenses and facilitating the transition to legal collection.」
The company stated that it implemented efficiency measures in collection operations, including reviewing recurring expenses and facilitating the transition to legal collection. - FY2022-Q2RestatedAnnual report
「To address the risk of increased delinquent receivables due to the spread of infectious diseases, the company worked to strengthen its counseling function and make effective use of outsourced services, including attorneys.」
The company continues to manage receivables by enhancing its counseling functions for policyholders and using external outsourcing, including attorneys. - FY2022-Q1RestatedAnnual report
「In receivables management, the company worked to enhance its counseling function and provide detailed receivables management, while continuing to strengthen cooperation with attorneys and external contractors.」
The company continues to enhance its counseling functions for policyholders and strengthen cooperation with attorneys and external service providers. No new completion results or figures were provided. - FY2021AdvancedAnnual report
「With respect to receivables management, amid concerns about an increase in delinquent receivables due to the spread of COVID-19, we will further enhance and strengthen our counseling functions, conduct detailed receivables management, and continue to strengthen cooperation with attorneys and external service providers.」
The company explicitly stated that it would further enhance its counseling functions and strengthen cooperation with attorneys and external service providers. It also explained that the recourse receivables ratio decreased year on year for the fiscal year. - FY2021-Q3RestatedAnnual report
「In receivables management, the company continued to strengthen its counseling function for policyholders.」
The company continues to enhance its counseling functions for policyholders in response to lower income and delinquency during the pandemic. - FY2021-Q2RestatedAnnual report
「We will thoroughly enhance our counseling functions for policyholders, while」
The company continues to enhance its counseling functions for policyholders in response to lower income and delinquency caused by COVID-19. - FY2021-Q1RestatedAnnual report
「Working to enhance counseling functions for policyholders」
The company continues to enhance its counseling functions to understand policyholders' circumstances and guide them toward solutions in response to lower income and delinquency caused by COVID-19. No new completion results or figures were provided. - FY2020First statedAnnual report
「In this environment, we will work to enhance our counseling functions so that we can gain a clear understanding of our customers' circumstances and guide them toward better solutions.」
To address lower income and increased delinquent receivables due to the infection, the company is enhancing its counseling functions to understand policyholders' circumstances and guide them toward solutions.