Reputational Risk Arising from Rumors and Other Adverse Publicity
First written in FY2017. 5 of 10 entries say "Materialised", first in FY2020. Latest entry: FY2025.
Japan Post Bank moved to the "Worse" side of this theme in 2019.
The whole theme swung hardest in 2020: 2 of 11 companies on the "Worse" side.
0 other companies' latest entry also says "Materialised".
- FY2025MaterialisedAnnual report
「However, if these efforts fail to produce results, or if other inappropriate matters, including violations of laws and regulations, are discovered, this may affect the Japan Post Group’s social credibility, potentially causing sales of our financial products to stagnate and affecting the business, operating results and financial condition of our Group.」
Against a backdrop of cross-selling matters and a reporting order from the Financial Services Agency, the risks related to restoring trust, preventing recurrence and stagnating financial product sales continue. - FY2025-H1MaterialisedAnnual report
「However, if these efforts fail to produce results, or if inappropriate matters, including violations of laws and regulations, are discovered in the future, this may affect the Japan Post Group’s social credibility, potentially causing sales of our financial products to stagnate and affecting the business, operating results and financial condition of our Group.」
New inappropriate matters at post offices have been disclosed, and restoration of trust and prevention of recurrence remain linked to reputational risk. - FY2022WorsenedAnnual report
「The restoration of the significantly diminished trust of shareholders, investors, customers and other stakeholders in the Japan Post Group remains a work in progress.」
The disclosure states that restoration of trust remains a work in progress and links the response to internal crimes, the loss of customer information and inappropriate cross-selling to reputational risk. - FY2022-Q3WorsenedAnnual report
「The restoration of the significantly diminished trust of shareholders, investors, customers and other stakeholders in the Japan Post Group remains a work in progress.」
In addition to stating that restoration of trust remains a work in progress, the disclosure newly identifies internal crimes at post offices and the loss of customer information, indicating that events related to reputational risk are continuing. - FY2022-Q1WorsenedAnnual report
「The restoration of the significantly diminished trust of shareholders, investors, customers and other stakeholders in the Japan Post Group remains a work in progress.」
The disclosure states that restoration of trust remains a work in progress, and reputational risk continues, including internal crimes at post offices and other matters. - FY2021MaterialisedAnnual report
「To restore the trust that the Japan Post Group has lost among customers and enable customers to use the Japan Post Group’s products and services with confidence again, we believe it is necessary not only to thoroughly implement measures to prevent recurrence of similar matters, but also for the Japan Post Group to transform itself into a truly customer-oriented corporate group.」
Against a backdrop of sales deficiencies and internal crimes at post offices, the loss and restoration of trust continue to be expressly identified as management issues. - FY2021-Q2MaterialisedAnnual report
「If inappropriate matters, including violations of laws and regulations, are discovered among the matters in question, this may affect the social credibility of the Japan Post Group, including our bank.」
Matters involving the cross-selling of Japan Post Insurance products and investment trusts were identified, making the potential impact on the Group’s social credibility if violations of laws and regulations are discovered more specific. - FY2020MaterialisedAnnual report
「Led by management and involving the entire company, we will work to restore customers’ trust and further entrench customer-oriented business operations.」
Following deficiencies in investment trust sales procedures, the restoration of trust is expressly stated, and events related to reputational risk have become more specific. - FY2020-Q1WorsenedAnnual report
「Sales of our financial products handled by Japan Post Co., Ltd. may fail to recover due to a loss of trust in the Japan Post Group or other factors.」
In addition to past rumours, unfounded reports and speculative media coverage, the loss of trust prompted by matters involving contract switching within the Group is specifically described as a risk affecting sales of financial products. - FY2017First statedAnnual report
「If rumours or unfounded reports about our bank or its business spread through the dissemination of information to the media and market participants, postings on internet bulletin boards, social networking services or other means, or if media reports based on speculation are published, customers and market participants may form an understanding or perception of our bank that differs from the facts, potentially affecting our social credibility, business, operating results and financial condition.」
The risk that the spread of rumours and unfounded reports or speculative media coverage may affect customers’ and market participants’ perceptions and our social credibility is expressly disclosed.