Dependence on Japan Post’s Post Office Network for Sales
First written in FY2016. 10 of 18 entries say "Materialised", first in FY2020-Q3. Latest entry: 2026-06-19.
Japan Post Bank moved to the "Worse" side of this theme in 2020.
1 other company's latest entry also says "Restated".
- 2026-06-19RestatedGovernance
「当行の事業は代理店である日本郵便株式会社の郵便局ネットワークによる営業に大きく依拠しております。」
店舗23,306のうち23,071が郵便局であり、貯金残高の約9割が代理店で開設された口座への預入によるという営業依存の構造を再掲している。 - FY2026RestatedAnnual report
「As of 31 March 2026, 23,071 of the Bank's 23,306 outlets were agents (post offices), and approximately 90% of deposits were made into accounts opened through agents. The Bank's business therefore relies heavily on sales through the post office network of its agent, 日本郵便株式会社.」
The Bank's reliance on the post office network for sales continues, with approximately 90% of its outlets and deposit balances accounted for by the network. Measures to prevent recurrence of improper-use incidents and regular reporting to the Financial Services Agency also continue. - FY2025MaterialisedAnnual report
「In addition, regarding cross-selling incidents at post offices, on 18 March 2025 the Bank received an order from the Financial Services Agency requiring the Bank, 日本郵政株式会社, 日本郵便株式会社 and 株式会社かんぽ生命保険 to submit regular reports on measures to prevent recurrence and the status of their implementation.」
The Financial Services Agency issued an order for regular reports concerning incidents in which customers were solicited to visit post offices using non-public financial information, amid reliance on the post office network for sales. - FY2025-H1MaterialisedAnnual report
「Regarding a case at a post office in which customers were invited to visit the post office for insurance solicitation purposes using non-public financial information concerning their deposits and other products without obtaining their prior consent, the Bank has worked with Japan Post Co., Ltd., JAPAN POST INSURANCE Co., Ltd. and JAPAN POST HOLDINGS Co.,Ltd. to formulate measures to prevent recurrence and is implementing them.」
Regarding the risk associated with dependence on the post office network, the case involving invitations to visit the post office for insurance solicitation purposes using non-public financial information without obtaining customers' prior consent has taken concrete form. - FY2024Continued dependence on post offices and response to misconductAnnual report
「As of the end of March 2024, 23,322 of the Bank's 23,557 outlets were agency outlets (post offices), and approximately 90% of deposit balances consisted of deposits into accounts opened through agencies. The Bank's business therefore relies heavily on sales through the post office network operated by Japan Post Co., Ltd., its agency.」
Dependence on the post office network for sales was updated together with the structure involving the number of outlets and approximately 90% of deposit balances. Measures to prevent the recurrence of misconduct and information loss also continue. - FY2022MaterialisedAnnual report
「Following the occurrence of internal crimes at post offices, including the long-term, large-scale cash embezzlement case at a post office in Nagasaki Prefecture announced on 6 April 2021, the case involving embezzlement of post office funds in Ehime Prefecture announced on 21 July 2021, and the case involving embezzlement of deposit withdrawal funds in Yamaguchi Prefecture announced on 20 January 2022」
Regarding dependence on the post office network for sales, the occurrence of internal crimes, including the case in Yamaguchi Prefecture following those in Nagasaki and Ehime prefectures, was described. - FY2022-Q3MaterialisedAnnual report
「Following the increase in internal crimes at post offices, including the long-term, large-scale cash embezzlement case at a post office in Nagasaki Prefecture announced on 6 April 2021, the case involving embezzlement of post office funds in Ehime Prefecture announced on 21 July 2021, and the case involving embezzlement of deposit withdrawal funds in Yamaguchi Prefecture announced on 20 January 2022」
Regarding dependence on the post office network for sales, the case involving embezzlement of deposit withdrawal funds in Yamaguchi Prefecture was newly described. Internal crimes continue to occur. - FY2022-Q1MaterialisedAnnual report
「Following the increase in internal crimes at post offices, including the long-term, large-scale cash embezzlement case at a post office in Nagasaki Prefecture announced on 6 April 2021 and the case involving embezzlement of post office funds in Ehime Prefecture announced on 21 July 2021, the Bank is working with Japan Post Co., Ltd. and JAPAN POST HOLDINGS Co.,Ltd. to analyse the causes, consider measures to prevent recurrence and strengthen and thoroughly implement compliance, with the goal of eliminating misconduct.」
Regarding dependence on the post office network for sales, the case involving embezzlement of post office funds in Ehime Prefecture was newly described in addition to the cash embezzlement case in Nagasaki Prefecture. - FY2021MaterialisedAnnual report
「Following the increase in internal crimes at post offices, including the long-term, large-scale cash embezzlement case at a post office in Nagasaki Prefecture announced on 6 April 2021, the Bank is working with Japan Post Co., Ltd. and JAPAN POST HOLDINGS Co.,Ltd. to analyse the causes, consider measures to prevent recurrence and strengthen and thoroughly implement compliance, with the goal of eliminating misconduct.」
Regarding dependence on the post office network, the increase in internal crimes related to the sales and business platform, including the long-term, large-scale cash embezzlement case at a post office in Nagasaki Prefecture, has taken concrete form. - FY2021-Q3MaterialisedAnnual report
「In addition, if the spread of COVID-19 causes the number of users to decline, if the recruitment or training of employees engaged in the Bank's agency operations is inadequate, if competition with competing products handled at post offices intensifies, or if Japan Post Co., Ltd. gives priority to allocating personnel and other resources to activities unrelated to the Bank's products and services, sales of the Bank's deposits and other products and new products may fail to grow, potentially affecting the business, performance and financial condition of JAPAN POST GROUP.」
Regarding dependence on the post office network for sales, the possible impact on sales through a decline in users caused by COVID-19 and the allocation of personnel and other resources has been set out in concrete terms. - FY2021-Q2MaterialisedAnnual report
「As a result, Japan Post Co., Ltd. identified cases, based on complaints received from customers between April 2019 and June 2020, in which sales not based on customers' interests may have been conducted when JAPAN POST INSURANCE products and investment trusts were sold to the same customers, and in which some customers may have entered into transactions that did not reflect their wishes.」
Regarding the risk associated with dependence on the post office network for sales, cases were newly identified in which cross-selling JAPAN POST INSURANCE products and investment trusts may not have reflected customer preferences. - FY2020MaterialisedAnnual report
「Since July 2019, the Bank has refrained from actively marketing financial products generally handled at post offices, with certain exceptions. In response to the matter, JAPAN POST HOLDINGS Co.,Ltd., Japan Post Co., Ltd. and JAPAN POST INSURANCE Co., Ltd. received administrative sanctions under the Insurance Business Act and other laws on 27 December 2019.」
The restraint on active sales through the post office network continued, and companies within JAPAN POST GROUP also received administrative sanctions. - FY2020-Q3MaterialisedAnnual report
「Since July 2019, the Bank has refrained from actively marketing financial products generally handled at post offices, with certain exceptions. In response to the matter, JAPAN POST HOLDINGS Co.,Ltd., Japan Post Co., Ltd. and JAPAN POST INSURANCE Co., Ltd. received administrative sanctions under the Insurance Business Act and other laws on 27 December 2019.」
The restraint on active financial product sales at post offices continued, and companies within JAPAN POST GROUP received administrative sanctions on 27 December 2019. The risk associated with dependence on the post office network for sales materialised as an actual event. - FY2020-Q2RestatedAnnual report
「In July 2019, following the identification of cases involving contract switches and other transactions at JAPAN POST INSURANCE Co., Ltd. and Japan Post Co., Ltd. that may have disadvantaged customers by failing to reflect their wishes, JAPAN POST GROUP decided not to actively market financial products generally handled at post offices, with certain exceptions, for the time being.」
The dependence on the post office network for sales and the risk of suspending financial product sales continue to be described. In addition, the Bank explains that its agreement with Japan Post Co., Ltd. for the outsourcing of banking agency services is a prerequisite for its principal business activities and that its termination could have a material impact. - FY2020-Q1WorsenedAnnual report
「In July 2019, following the identification of cases involving contract switches and other transactions at JAPAN POST INSURANCE Co., Ltd. and Japan Post Co., Ltd. that may have disadvantaged customers by failing to reflect their wishes, JAPAN POST GROUP decided not to actively market financial products generally handled at post offices, with certain exceptions, for the time being. Even if Japan Post Co., Ltd. becomes able to make ordinary proposals to customers, sales of the Bank's financial products handled by Japan Post Co., Ltd. may not recover because of a loss of trust in JAPAN POST GROUP and other factors.」
The dependence on the post office network for sales has taken concrete form through the suspension of active sales of financial products generally and the possibility that sales may not recover because of a loss of trust in JAPAN POST GROUP. - FY2019RestatedAnnual report
「As of the end of March 2019, 23,710 of the Bank's 23,944 outlets were agency outlets (post offices), and approximately 90% of deposit balances consisted of deposits into accounts opened through agencies. The Bank's business therefore relies heavily on sales through the post office network operated by Japan Post Co., Ltd., its agency.」
The dependence on the post office network for sales is reiterated, together with the structure involving the number of outlets and approximately 90% of deposit balances. - FY2017RestatedAnnual report
「As of the end of March 2017, 23,826 of the Bank's 24,060 outlets were agency outlets (post offices), and approximately 90% of deposit balances consisted of deposits into accounts opened through agencies. The Bank's business therefore relies heavily on sales through the post office network operated by Japan Post Co., Ltd., its agency.」
The dependence on the post office network for sales is reiterated, together with the structure in which approximately 90% of the Bank's outlets and deposit balances are represented by agencies and agency-originated deposits, respectively. - FY2016First statedAnnual report
「As of the end of March 2016, 23,879 of the Bank's 24,113 outlets were agency outlets (post offices), and approximately 90% of deposit balances consisted of deposits into accounts opened through agencies. The Bank's business therefore relies heavily on sales through the post office network operated by Japan Post Co., Ltd., its agency.」
The company states that a decline in post office users, a decrease in the number of agencies and products handled, and personnel shortages could affect its business performance.