Improving Staff Hospitality Skills through Philosophy and Training
First written in FY2022-Q3. 1 of 3 entries say "Restated". Latest entry: FY2025.
9 other companies' latest entry also says "Restated".
- FY2025RestatedAnnual report
「While creating an environment where employees can learn while working, we are instilling our philosophy and providing comprehensive, systematic training by level. In addition to the mindset and skills required for hospitality, the programs cover communication skills to strengthen the organization, providing employees with many opportunities for growth and allowing us to focus on human resources development.」
Continues philosophy training, level-based training and education in mindset, skills and communication. - FY2023Developing a Structured Training SystemAnnual report
「While creating an environment where employees can learn while working, we are instilling our philosophy and providing comprehensive, systematic training by level. In addition to the mindset and skills required for hospitality, the programs cover communication skills to strengthen the organization, providing employees with many opportunities for growth and allowing us to focus on human resources development.」
Makes the former philosophy and training policy more specific through level-based programs including Ikka Universal College, Genki Juku, Rookie Seminars, Next Seminars and career training. - FY2022-Q3First statedAnnual report
「We are working to instill our philosophy and provide training so that staff can think for themselves and express forms of hospitality not covered by the manual.」
Training initiative designed to enable customer service beyond the manual.