Establishment of a Company-wide TQM Framework and Prevention of Recurrence of Manufacturing Defects in N700 Series Shinkansen Bogie Frames
First written in FY2019. 9 of 10 entries say "Advanced", first in FY2022. Latest entry: FY2026.
0 other companies' latest entry also says "Advanced".
- FY2026AdvancedAnnual report
「From April 2026, the head of the Audit Division has been appointed as an executive officer to increase involvement in management. In terms of the organisational structure, a new Organisational Culture Reform and Compliance Division was established within the Human Resources Division to accelerate the transformation toward an open organisational culture based on trust and dialogue. In addition, to further enhance the quality assurance function and establish a governance structure, the quality assurance framework within the business divisions was reviewed, and a new Quality Assurance Division was established directly under the President.」
In addition to TQM and digital quality management, the organisation's first, second and third lines of defence were strengthened by appointing the head of the Audit Division as an executive officer and establishing the Organisational Culture Reform and Compliance Division and the Quality Assurance Division. - FY2026-H1AdvancedAnnual report
「With respect to the improper incidents at the Group's submarine repair workplaces and inspection misconduct involving marine engines, the Group established a Special Compliance Promotion Committee chaired by the president and separate special investigation committees composed of outside experts. In addition to investigating the facts and analysing the causes of each incident, the Group is working to rebuild its compliance and governance framework across the Group and reform its corporate culture.」
As measures to address inappropriate incidents related to quality and inspections, the Company described the publication of an interim report by the Special Investigation Committee, continuation of the investigation, and the rebuilding of the framework and reform of the corporate culture across the Group. - FY2025-H1AdvancedAnnual report
「With respect to the improper incidents at the Group's submarine repair workplaces and inspection misconduct involving marine engines, the Group established a Special Compliance Promotion Committee chaired by the president and separate special investigation committees composed of outside experts. In addition to investigating the facts and analysing the causes of each incident, the Group is working to rebuild its compliance and governance framework across the Group and reform its corporate culture.」
As measures to address inappropriate incidents related to quality and inspections, the Company specified a special promotion committee chaired by the President, an investigation committee comprising external experts, cause analysis, and the rebuilding of the framework across the Group. - FY2023AdvancedAnnual report
「Going forward, the Group plans to promote the introduction across the Group of quality management using digital technology that eliminates human discretion, in addition to streamlining business processes, as part of its TQM activities.」
In addition to the TQM Promotion Department, education and maturity-level evaluations, the Company specified a policy for introducing quality management using digital technology across the Group. - FY2022AdvancedAnnual report
「The maturity level of the Group's company-wide TQM activities is evaluated annually based on objective indicators, with the results reported to the Management Committee and the Board of Directors. Measures are then formulated based on the evaluation results and reflected in subsequent activities.」
In addition to the quality management system and education led by the TQM Promotion Department, the Company specified an operating framework under which the maturity level of activities is evaluated annually and overseen by the Management Committee and the Board of Directors. - FY2019First statedAnnual report
「Based on a comprehensive review of the company-wide quality management system, the Company is establishing a TQM (Total Quality Management) framework for company-wide quality management, led by the newly established TQM Promotion Department and aligned with the required characteristics of products and business processes. It is also working to roll this out across the Company and all departments, including at the management level, through thorough quality management education and other measures.」
As an independent initiative under Medium-Term Management Plan 2019, the Company newly formulated specific measures for a company-wide quality management system led by the TQM Promotion Department, quality management education, and prevention of recurrence of manufacturing deficiencies in N700 Series Shinkansen bogie frames.