Transforming the Business Model from Hardware to Services
First written in FY2017. 18 of 31 entries say "Advanced", first in FY2018-Q1. Latest entry: 2026-11-04.
60 other companies' latest entry also says "Advanced".
- FY2026ReframedAnnual report
「Under this policy, we designated “Innovation in notification solutions,” “Accelerating overseas growth,” “Advancing customer support solutions,” “Developing new businesses” and “Strengthening the people, physical assets and information infrastructure supporting business growth” as 5 priority initiatives, and will pursue activities aimed at establishing a strong earnings structure.」
The solution-based business “from hardware to services” was reorganized into 5 priority initiatives covering notification solutions, customer support, new businesses, and human, physical and information infrastructure. - FY2026-H1AdvancedAnnual report
「During the interim consolidated accounting period under review, we launched the “CX-1000 Series,” an IP communications system that supports communication through the integration of broadcasting, voice communications and video. In addition to facility-wide and emergency announcements, the series supports video calls and broadcasting through integration with external systems, helping enable sophisticated two-way, multi-site communications.」
The solution-based business “from hardware to services” took concrete shape through the launch of an IP communications system integrating broadcasting, voice communications and video, with support for video calls and integration with external systems. - FY2025AdvancedAnnual report
「Each operating company is an advanced solutions provider offering multilingual automated announcement content in 36 languages for airports and airlines. By adding PAX to the Group, we expect to generate synergies with our broadcasting systems for the airport market, an area of strength, and expand the Group’s business overall, particularly in Europe, the Middle East and Africa.」
The solution-based business combining product sales with services and content made concrete progress through the addition of a company providing multilingual automated airport announcements in 36 languages. - FY2024-Q3RestatedAnnual report
「During the cumulative third quarter under review, we promoted the development of the “Connected Business,” which delivers value to customers through diverse points of contact, including the launch of the beta version of “YUTTE,” which makes it easy to create broadcast announcement audio simply by entering text on a PC and received the 2023 Good Design Award, and the expansion of the lineup of the “IP Audio Series,” a broadcasting system that can connect to and control various systems on a network.」
The transformation “from hardware to services” is continuing through the expansion of customer touchpoints via “YUTTE” and the IP Audio Series. - FY2024-Q2AdvancedAnnual report
「We also expanded the lineup of the “IP Audio Series,” a broadcasting system that can connect to and control various systems on a network, and began providing an automated broadcasting system developed in collaboration with products from other companies.」
The transformation toward a solution-based business took concrete shape through the expansion of the IP Audio Series lineup and the launch of an automated broadcasting system integrated with products from other companies. - FY2024-Q1AdvancedAnnual report
「During the cumulative first quarter under review, we began providing the beta version of “YUTTE” in Japan, a service that makes it easy to create broadcast announcement audio simply by entering text on a PC.」
Beyond supplying standalone products, the company began providing the beta version of a service that creates broadcast audio from text entered on a PC, advancing the concrete development of its service-based and solution-based businesses. - FY2023-Q3AdvancedAnnual report
「Specifically, toward establishing a “connected business” that delivers value through diverse customer touchpoints, we began providing a remote maintenance service that supports stable broadcasting operations through early response to equipment abnormalities and centralized equipment management. We also expanded and launched the IP Audio series, which can perform automated announcements linked to various systems on a network and to sensing by IoT sensors and AI.」
The transformation “from hardware to services” has taken concrete shape through the provision of a remote maintenance service and the expansion and launch of an IoT- and AI-enabled IP audio series. - FY2023-Q2AdvancedAnnual report
「Specifically, toward establishing a “connected business” that delivers value through diverse customer touchpoints, we began providing a remote maintenance service that supports stable broadcasting operations through early response to equipment abnormalities and centralized equipment management. We also expanded and launched the IP Audio series, which can perform automated announcements linked to various systems on a network and to sensing by IoT sensors and AI.」
The transformation “from hardware to services” has taken concrete shape through the expansion and launch of a remote maintenance service and an IoT- and AI-enabled IP audio series. - FY2023-Q1AdvancedAnnual report
「Specifically, to establish the “Connected Business,” which delivers value to customers through diverse points of contact in Japan, we began providing a “Remote Maintenance Service” that supports stable broadcasting operations through early response to equipment failures and centralized facility management.」
The transformation “from hardware to services” has taken concrete shape as a “Connected Business” engaging customers through diverse points of contact, culminating in the launch of a new remote maintenance service. - FY2022RestatedAnnual report
「We have also pursued a transformation in the nature of our business, moving “from hardware to services.” Rather than limiting ourselves to supplying quality products, we have strengthened our solution-based business by adding related software and services, and promoted a shift toward a business model capable of creating and delivering new value to customers.」
The transformation from supplying standalone products to a solution-based business combining software and services is continuing. - FY2022-Q1AdvancedAnnual report
「In Japan, we began selling “Announcement Creator,” a service that creates announcement audio from text and can help improve the efficiency of broadcasting operations at commercial facilities, factories and public facilities, while reducing the cost of updating announcement audio files.」
In line with the direction of moving “from hardware to services,” the launch of sales of a new service that creates audio files from text marks concrete progress in the shift toward services. - FY2021ReframedAnnual report
「In addition, going forward, we will accumulate know-how by continuing to demonstrate the correlation between sounds in public spaces and the various effects those sounds have on people, and further develop the “Connected Business” as a platform that enables people’s experiences to continually improve.」
The transformation “from hardware to services” is broadening from providing customer solutions to the platform-based “Connected Business,” which accumulates and leverages the effects of sound. - FY2021-Q3AdvancedAnnual report
「This solution supports infection-control measures and congestion mitigation to prevent overcrowding for owners of restaurants, retail stores and sports gyms, as well as operators of tourist facilities, hospital waiting rooms and accommodation facilities, enabling customers to visit with confidence.」
As a specific example of its solutions business, the company launched a service that adds AI and privacy-protection functions to existing security cameras to support infection-control measures and congestion mitigation. - FY2021-Q2AdvancedAnnual report
「We are advancing the provision of sound that contributes to safety and peace of mind, including by launching an IP horn speaker and enabling automatic announcements linked to security cameras and sensors to issue warnings such as those intended to prevent overcrowding.」
As a specific example of its solutions business, the company launched a product that links an IP horn speaker with security cameras and sensors to deliver automatic announcements. - FY2021-Q1AdvancedAnnual report
「In this way, we are pursuing various solution proposals to fulfill the role of communication in the new society and new lifestyles.」
The company is pursuing solution proposals extending beyond standalone products by providing products and AI functions adapted to the new society and lifestyles. - FY2020RestatedAnnual report
「To continue advancing this transformation, specifically, we are strengthening connections with customers through both products and people, supported by IoT-enabled products and a customer-focused sales and engineering structure. In addition, we are establishing an environment in which customers can continue to use our products with confidence and developing a business capable of consistently creating and providing optimal solutions tailored to customers' operations.」
The company continues its “hardware to services” transformation through IoT enablement, customer-focused sales and engineering, an environment supporting continued use and the provision of optimal solutions. - FY2020-Q3RestatedAnnual report
「Against this backdrop, to realize the corporate value of “Smiles for the Public — creating a society where people can smile —,” we are working to further strengthen our connections with customers through both products and people.」
The company continues to pursue a direction of strengthening connections with customers through both products and customer touchpoints and linking these connections to a solutions business. - FY2020-Q2RestatedAnnual report
「Against this backdrop, to realize the corporate value of “Smiles for the Public — creating a society where people can smile —,” we are working to further strengthen our connections with customers through both products and people.」
The company continues to pursue a direction of strengthening connections with customers through both products and people and linking these connections to a solutions business. - FY2020-Q1RestatedAnnual report
「Against this backdrop, to realize the corporate value of “Smiles for the Public — creating a society where people can smile —,” we are working to further strengthen our connections with customers through both products and people.」
The company continues to pursue its existing servitization and solutions-business direction by strengthening connections with customers through both products and people. - FY2019AdvancedAnnual report
「Specifically, we will realize the results of the “hardware to services” transformation pursued to date by creating connections with customers through both products and people, supported by IoT-enabled products and a customer-focused sales and engineering structure. In addition, we will establish an environment in which customers can continue to use our products with confidence and develop a business capable of consistently creating and providing optimal solutions tailored to customers' operations.」
The company identifies specific means of implementing its existing servitization policy: IoT-enabled products, a customer-focused sales and engineering structure, and an environment supporting continued use. - FY2019-Q3RestatedAnnual report
「In Japan, we are creating and providing solutions suited to customers’ operations for facilities where infrastructure development is under way to meet growing inbound demand, including the new multilingual announcement service.」
The company continues to pursue a transformation into a business that creates and provides solutions tailored to customers' operations. - FY2019-Q2AdvancedAnnual report
「In Japan, we are expanding our product offerings centered on “the power of sound to convey information,” including deliveries of the new multilingual announcement service, which is expected to address growing inbound demand.」
The company states that deliveries of the Multilingual Announcement Service are progressing as a specific example of its solutions business, which includes software and services. - FY2019-Q1ReframedAnnual report
「We will further strengthen our connections with customers and develop a business capable of consistently creating and providing optimal solutions.」
In addition to the previous “hardware to services” wording, the policy is expressed as a business that strengthens connections with customers and provides optimal solutions. - FY2018-Q2RestatedAnnual report
「We launched the Multilingual Announcement Service to provide information to foreign visitors to Japan at transport and commercial facilities.」
The launch of the Multilingual Announcement Service is reiterated as a specific example of adding software and services to hardware. No new progress is indicated. - FY2018-Q1AdvancedAnnual report
「This service outputs multilingual announcements using synthetic speech in 4 languages (Japanese, English, Chinese (Mandarin) and Korean) from tablets or PCs with dedicated software installed.」
In connection with the “hardware to services” policy, the company is moving toward servitization through the launch of the Multilingual Announcement Service using dedicated software and synthetic speech. - FY2017First statedAnnual report
「We will transform the way we conduct business from “hardware to services.” In addition to supplying high-quality products, we will strengthen our solutions business by adding accompanying software and services, continuously create and provide new value recognized by customers, and build a business model that generates recurring profits.」
The company presents the shift from a product-sales-centered business to a solutions business augmented by software and services as a new business policy.