Building a Service Infrastructure and Customer Support Network
First written in FY2016. 3 of 8 entries say "Restated". Latest entry: FY2026.
The whole theme swung hardest in 2020: 1 of 6 companies on the "Worse" side.
5 other companies' latest entry also says "Advanced".
- FY2026AdvancedAnnual report
「July 2025: Opened the Shiga Support Center in Kusatsu, Shiga Prefecture October 2025: Opened the Akita Development Center in Akita, Akita Prefecture」
The new Shiga Support Center and Akita Development Center were opened, advancing the development of service and development bases. - FY2023AdvancedAnnual report
「Going forward, while coordinating with its local subsidiary in Taiwan, the Company will provide service comparable to that in Japan through reciprocal engineer dispatches and operational training, thereby building a foundation for its business in China.」
For its service structure in China, the Company has indicated concrete measures including cooperation with business partners and reciprocal engineer dispatches and operational training with its local Taiwanese subsidiary. - FY2022RestatedAnnual report
「For support in China, a market in which particularly strong growth is expected, the Company is building a structure capable of providing support at a level comparable to that in Japan, based on business collaboration with a business partner that has an extensive network in China. For support in East Asia, it will leverage remote-support expertise gained during the COVID-19 pandemic and enter into maintenance service agreements with specialist companies to establish a structure capable of responding promptly locally.」
The Company has provided a more concrete description of an overseas service structure combining business partners with networks in China, and remote support and maintenance agreements with specialist companies in East Asia. - FY2021ReframedAnnual report
「Going forward, the Company will pursue business collaboration with business partners that have broad networks in overseas markets, particularly China, and strengthen its support capabilities, including by adding personnel, so that it can conduct sales and support activities promptly.」
The Company has made its policy for building an overseas service network more concrete, moving from its existing support structure centered on its Taiwanese subsidiary to one combining cooperation with business partners that have networks in China and additional personnel. - FY2020RestatedAnnual report
「The Company is building a manufacturer support structure centered on field engineers employed by its Taiwanese subsidiary. At the same time, it is entering into maintenance service agreements with support specialists in each country to establish a structure capable of responding promptly locally and enabling each factory to operate with confidence.」
The Company continues to build an overseas maintenance structure combining field engineers from its Taiwanese subsidiary with specialist companies in each country. - FY2019AdvancedAnnual report
「January 2019: Opened the Nagano Support Center in Nagano, Nagano Prefecture」
The opening of the Nagano Support Center advanced the development of a concrete service base. In anticipation of the installation of multiple roll-to-roll inspection systems in China and South Asia, the Company also described a maintenance structure combining field engineers from its Taiwanese subsidiary with specialist companies in each country. - FY2018RestatedAnnual report
「The Company is building a manufacturer support structure centered on field engineers employed by its Taiwanese subsidiary. At the same time, it is entering into maintenance service agreements with support specialists in each country to establish a structure capable of responding promptly locally and enabling each factory to operate with confidence.」
The Company has set out a policy for building an overseas maintenance service structure combining field engineers from its Taiwanese subsidiary with support specialists in each country, but has not indicated that this has been completed or otherwise achieved. - FY2016First statedAnnual report
「The Group will provide training and other instruction to engineers at its sales distributors, while also adding its own service network, in an effort to further strengthen relationships of trust with user companies.」
The Company has presented engineer training at sales distributors combined with its own service network as a measure to improve its ability to respond promptly when equipment problems occur.