Cost structure reform focused on improving company-wide profitability
First written in FY2026-H1. 7 of 8 entries say "Advanced", first in 2026-05-01. Latest entry: 2026-10-15.
The whole theme swung hardest in 2017: 3 of 20 companies on the "Worse" side.
21 other companies' latest entry also says "Advanced".
- FY2027-H1AdvancedAnnual report
「The improvement in the MSR margin through CX Grid, which is included in the growth strategy, the expansion of revenue from high-margin consulting, and productivity-enhancement measures including the use of AI have proved effective, with gross profit and operating profit growing faster than revenue.」
Growth and profitability improvement measures, including CX Grid, the expansion of consulting, and the use of AI, have been effective, with gross profit and operating profit growing faster than revenue. - FY2026AdvancedAnnual report
「We designated “improving profitability across the Company” as a key theme for the current fiscal year and worked on the “recovery of the MSR gross margin through negotiations to revise prices and terms,” “reducing report-checking costs through the use of AI,” “reducing monitor-assignment costs through the use of LINE and continuous improvements to the new monitor site,” and “containing costs by reviewing the IT architecture and other areas.” These efforts proved effective, improving the margins of completed projects and reducing costs, with gross profit growing faster than revenue.」
With improving company-wide profitability as a key theme, the company implemented price and terms negotiations, AI, LINE and monitor website improvements, and an IT configuration review, resulting in an 8.2% increase in gross profit, a 2.2 percentage-point reduction in the cost ratio, and a 0.9 percentage-point reduction in the SG&A ratio. - 2026-05-01AdvancedGeneral Meetings of Shareholders
「We designated “improving profitability across the Company” as a key theme for the current fiscal year and worked on the “recovery of the MSR gross margin through negotiations to revise prices and terms,” “reducing report-checking costs through the use of AI,” “reducing monitor-assignment costs through the use of LINE and continuous improvements to the new monitor site,” and “containing costs by reviewing the IT architecture and other areas.” These efforts proved effective, improving the margins of completed projects and reducing costs, with gross profit growing faster than revenue.」
For the company-wide profitability improvement initiative first disclosed in FY2026 H1, the full-year results showed improvements in the MSR gross margin, lower cost and SG&A ratios, and a return to operating profitability as the effects of the measures emerged. - FY2026-H1First statedAnnual report
「The company had designated “improving company-wide profitability” as a key theme for the current period. Its efforts to restore MSR’s gross margin through price and terms renegotiations, reduce report-checking costs through the use of AI, reduce monitor assignment costs through the use of LINE and continuous improvements to the new monitor website, and contain costs by reviewing its IT configuration and other areas paid off, reducing the cost ratio from 74.8% in the first half of the previous fiscal year to 68.9%.」
The company explicitly designated “improving company-wide profitability” as a key theme for the current period and implemented measures combining price and terms negotiations, AI, LINE, the new monitor website, and an IT configuration review. The cost ratio fell from 74.8% in the same period of the previous year to 68.9%.