Customer and Employee Satisfaction Support, with MSR as the Core Service
First written in FY2018-Q3. 13 of 25 entries say "Restated". Latest entry: FY2027-H1.
No other company in this theme has enough history to compare yet.
- FY2027-H1RestatedAnnual report
「The Group's business consists of providing various services, including the Mystery Shopping Research customer satisfaction mystery-shopping service (the "MSR"), which aims to improve customer and employee satisfaction and serves as its core service, the tenpoket Team Survey employee satisfaction survey (the "Team Survey"), and consulting and training ("consulting").」
The business structure continues to center on MSR as the core service, combined with the Team Survey and consulting and training. - FY2025RestatedAnnual report
「The Group conducts management consulting aimed at realizing service-profit-chain (the "SPC") management (Note 1) at customer companies, with the goal of improving service quality and adding value through higher customer satisfaction (CS) and employee satisfaction (ES). It provides various services, including the Mystery Shopping Research customer satisfaction mystery-shopping service (the "MSR") as its core service, the tenpoket Team Survey employee satisfaction survey (the "Team Survey"), and consulting and training ("consulting").」
The business structure continues to center on MSR as the core service, combined with the tenpoket Team Survey and consulting and training. - FY2025-Q1RestatedAnnual report
「The Group's business consists of providing various services, including the Mystery Shopping Research customer satisfaction mystery-shopping service (the "MSR"), which aims to improve customer and employee satisfaction and serves as its core service, the tenpoket Team Survey employee satisfaction survey (the "Team Survey"), and consulting and training ("consulting").」
The business structure continues to center on MSR as the core service, combined with the tenpoket Team Survey and consulting and training. - FY2024AdvancedAnnual report
「Since the service began in September 2011, more than 2.6 million surveys have been conducted cumulatively. By comparing the results with industry averages calculated from the accumulated data and with the average results for companies and locations with high survey scores, customers can identify the strengths and weaknesses of their companies and locations.」
For the tenpoket Team Survey, the Company specifically reported cumulative results from more than 2.6 million surveys and a framework for comparison and improvement support using accumulated data. - FY2024-Q3RestatedAnnual report
「The Group's business consists of providing various services, including the Mystery Shopping Research customer satisfaction mystery-shopping service (the "MSR"), which aims to improve customer and employee satisfaction and serves as its core service, the tenpoket Team Survey employee satisfaction survey (the "Team Survey"), and consulting and training ("consulting").」
The business structure continues to center on MSR as the core service, combined with the Team Survey and consulting and training. - FY2024-Q2RestatedAnnual report
「The Group's business consists of providing various services, including the Mystery Shopping Research customer satisfaction mystery-shopping service (the "MSR"), which aims to improve customer and employee satisfaction and serves as its core service, the tenpoket Team Survey employee satisfaction survey (the "Team Survey"), and consulting and training ("consulting").」
The business structure continues to center on MSR as the core service, combined with the Team Survey and consulting and training. - FY2024-Q1RestatedAnnual report
「The Group's business consists of providing various services, including the Mystery Shopping Research customer satisfaction mystery-shopping service (the "MSR"), which aims to improve customer and employee satisfaction and serves as its core service, the tenpoket Team Survey employee satisfaction survey (the "Team Survey"), and consulting and training ("consulting").」
The business structure continues to be presented as centered on MSR as the core service, combined with the tenpoket Team Survey and consulting and training. - FY2023-Q3RestatedAnnual report
「The Group's business consists of providing various services, including the Mystery Shopping Research customer satisfaction mystery-shopping service (the "MSR"), which aims to improve customer and employee satisfaction and serves as its core service, the tenpoket Team Survey employee satisfaction survey, and consulting and training.」
The business structure continues to center on MSR as the core service, combined with the tenpoket Team Survey and consulting and training. - FY2022AdvancedAnnual report
「In the fiscal year ended February 2022, 150,000 surveys were conducted annually in Japan for 588 corporate MSR customers.」
Under a business structure centered on MSR as the core service and combined with the Team Survey and consulting, the results for domestic MSR show 588 corporate customers and 150,000 surveys conducted annually. - FY2022-Q3RestatedAnnual report
「The Group's business consists of providing various services, including the Mystery Shopping Research customer satisfaction mystery-shopping service (the "MSR"), which aims to improve customer and employee satisfaction and serves as its core service, the tenpoket Team Survey employee satisfaction survey, and consulting and training.」
The business structure continues to center on MSR as the core service, combined with the tenpoket Team Survey and consulting and training. - FY2022-Q2RestatedAnnual report
「The Group's business consists of providing various services, including the Mystery Shopping Research customer satisfaction mystery-shopping service (the "MSR"), which aims to improve customer and employee satisfaction and serves as its core service, the tenpoket Team Survey employee satisfaction survey, and consulting and training.」
The business structure continues to be presented as centered on MSR as the core service, combined with the tenpoket Team Survey and consulting and training. - FY2022-Q1RestatedAnnual report
「The Group's business consists of providing various services, including the Mystery Shopping Research customer satisfaction mystery-shopping service (the "MSR"), which aims to improve customer and employee satisfaction and serves as its core service, the tenpoket Team Survey employee satisfaction survey, and consulting and training.」
The business structure continues to center on MSR as the core service, combined with the tenpoket Team Survey and consulting and training. - FY2021RestatedAnnual report
「The Group conducts management consulting aimed at realizing service-profit-chain (the "SPC") management at customer companies, with the goal of improving service quality and adding value through higher customer satisfaction (CS) and employee satisfaction (ES). It provides various services, including the Mystery Shopping Research customer satisfaction mystery-shopping service (the "MSR") as its core service, the tenpoket Team Survey employee satisfaction survey (the "Team Survey"), and consulting and training ("consulting").」
The annual report continues to show a business structure centered on MSR as the core service, combined with the tenpoket Team Survey and consulting and training. - FY2021-Q1ReframedAnnual report
「The Group's business consists of providing various services, including the Mystery Shopping Research customer satisfaction mystery-shopping service (the "MSR"), which aims to improve customer and employee satisfaction and serves as its core service, the tenpoket Team Survey employee satisfaction survey, and consulting and training.」
The employee satisfaction survey is now identified as the tenpoket Team Survey rather than the former STAR, and the business structure combining MSR, employee satisfaction surveys, and consulting and training has been reorganized. - FY2020AdvancedAnnual report
「MSR decreased 8.5% in the number of domestic surveys and 13.6% in domestic revenue compared with the previous consolidated fiscal year. … In particular, domestic revenue from the Service Team Strength Assessment (hereinafter, "STAR"), an employee satisfaction survey specialized for the service industry, increased 39.5% as the number of locations surveyed increased substantially and monetization progressed.」
While MSR revenue declined, domestic STAR revenue increased 39.5% due to a substantial increase in survey locations and progress in monetization, giving concrete form to its growth as the second service pillar. - FY2020-Q4AdvancedAnnual report
「In particular, domestic revenue from the Service Team Strength Assessment (hereinafter, "STAR"), an employee satisfaction survey specialized for the service industry, increased 85.3% as the number of locations surveyed increased substantially and monetization progressed. Gross profit also increased 10.4%, driven by higher survey prices and increased consulting, including STAR.」
The substantial increase in STAR survey locations and progress in monetization drove an 85.3% increase in domestic revenue, while domestic revenue from consulting and training increased 49.8%. The expansion of services including STAR also contributed to the 10.4% increase in gross profit. - FY2020-Q3AdvancedAnnual report
「In particular, domestic revenue from the Service Team Strength Assessment (hereinafter, "STAR"), an employee satisfaction survey specialized for the service industry, increased 129.2% as the number of locations surveyed increased substantially and monetization progressed.」
For STAR, the substantial increase in the number of locations surveyed and progress in monetization continued, resulting in a 129.2% year-on-year increase in domestic revenue. - FY2020-Q2AdvancedAnnual report
「In particular, domestic revenue from the Service Team Strength Assessment (hereinafter, "STAR"), an employee satisfaction survey specialized for the service industry, increased 114.1% as the number of locations surveyed increased substantially and monetization progressed.」
For STAR, the substantial increase in the number of locations surveyed and progress in monetization continued, resulting in a 114.1% year-on-year increase in domestic revenue. - FY2019AdvancedAnnual report
「The Company intends to grow the Service Team Strength Assessment (STAR), an employee satisfaction survey whose demand is rapidly increasing amid a worsening labor shortage, as its second service pillar. In particular, as the number of locations surveyed increased substantially and monetization progressed, domestic revenue from STAR increased 153.5%.」
The Company explicitly stated its policy of growing STAR as its second service pillar, while domestic revenue increased 153.5% year on year. - FY2019-Q4AdvancedAnnual report
「In addition, as the number of locations surveyed under the employee satisfaction survey specialized for the service industry continued to increase substantially and monetization progressed, domestic revenue from the Service Team Strength Assessment (including Customer Research) increased 354.5% compared with the cumulative third quarter of the previous fiscal year.」
The substantial increase in the number of locations surveyed and continued progress in monetization drove a 354.5% year-on-year increase in domestic revenue. - FY2019-Q3AdvancedAnnual report
「This was attributable to the relatively solid number of MSR surveys despite cancellations and postponements caused by earthquakes and heavy rain, as well as a continued substantial increase in the number of locations surveyed under the Service Team Strength Assessment (Workplace Engagement Assessment), an employee satisfaction survey specialized for the service industry that assesses staff engagement in order to support higher employee retention at customers' companies as part of consulting and training that comprehensively support the use of MSR, together with progress in monetization and other factors. Revenue in Japan from the Service Team Strength Assessment (including Customer Research) increased 385.5% compared with the cumulative second quarter of the previous fiscal year.」
The substantial increase in the number of locations surveyed and continued progress in monetization drove a 385.5% year-on-year increase in domestic revenue from the Service Team Strength Assessment. - FY2019-Q2AdvancedAnnual report
「This was attributable not only to the continued solid number of MSR surveys, but also to a substantial increase in the number of locations surveyed under the Service Team Strength Assessment (Workplace Engagement Assessment), an employee satisfaction survey specialized for the service industry that assesses staff engagement in order to support higher employee retention at customers' companies as part of consulting and training that comprehensively support the use of MSR, as well as progress in monetization and other factors.」
Specific progress is reported for the Service Team Strength Assessment (Workplace Engagement Assessment), including a substantial increase in the number of locations surveyed and progress in monetization. - FY2018RestatedAnnual report
「The Group's mission is to contribute to the "creation of a spiritually enriched society" by realizing service-profit-chain management at customer companies and providing services that optimally connect employees with consumers, consumers with companies, and companies with employees.」
The annual report clearly shows a business structure centered on MSR as the core service, combined with employee satisfaction surveys, consulting and training to support improvements in customer and employee satisfaction. - FY2018-Q4RestatedAnnual report
「The Group's business consists of providing various services, including the Mystery Shopping Research customer satisfaction mystery-shopping service (the "MSR"), which aims to improve customer and employee satisfaction and serves as its core service, the Service Team Strength Assessment employee satisfaction survey, and consulting and training.」
The business structure continues to center on MSR as the core service, combined with employee satisfaction surveys, consulting and training. - FY2018-Q3First statedAnnual report
「The Group's business consists of providing various services, including the Mystery Shopping Research customer satisfaction mystery-shopping service (the "MSR"), which aims to improve customer and employee satisfaction and serves as its core service, the Service Team Strength Assessment employee satisfaction survey, and consulting and training.」
The business structure combines MSR with employee satisfaction surveys, consulting and training to provide services.